Motor Case Handler

3 months ago

Bolton, United Kingdom Davies Group Full time

**Why would you join Davies?**

At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work You will be valued and supported and receive excellent benefits including but not limited to:

- Reward platform - discounts for over 800 retailers
- 25 days holiday (rising with service plus option to purchase up to 5 extra days a year)
- Development, training, and professional qualifications

**What will your day look like**:

- Organising, prioritising, and handling own workload in line with standard operating procedures to ensure that critical dates are met and KPI’s and SLA’s are achieved.
- Correctly identifying quantum, liability and/or Third-Party indemnity issues which warrant further investigation and transferring the file in a timely manner.
- Assessing cases against Abandonment criteria for timely closure.
- Identifying cases for litigation in a timely manner
- Effective use of the case management system to ensure:

- All MI is accurate and updated in a timely manner, including updating the present position following each file touch.
- Critical dates and SLA’s are met.
- All actions/strategies are documented by way of a file note.
- All documents in the history are clearly labelled.
- Delivering quality work, as a minimum meeting audit benchmark standard.
- Contributes to team effort by working collaboratively to ensure that team targets are achieved and by positively contributing to team morale
- Carry out any reasonable instruction given by their senior manager, in line with business requirements.

**Abilities And Knowledge**:

- Knowledge of the Road Traffic Act and an awareness of RTA Insurer and Article 75 status.
- Demonstrate experience of and the ability to:

- Work to set deadlines.
- Deal with calls and enquiries from clients and/or the public
- Organise and prioritise their workload
- Work as part of a team
- IT literate: proficient in use of Microsoft Office packages (Excel and Word)
- Good written and verbal communication skills
- Ability to remain calm under pressure.

**A bit about Davies**:
We are a global team of more than 6,500 professionals and growing, operating across the UK, Ireland, the US, Canada & Bermuda. Specialising in professional services and technology firms, working in partnerships with leading insurance, which are highly regulated, global businesses.

We are a multi award-winning specialist professional services and technology business. We deliver operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation & change management.

**Our values**:
Davies is a community of outstanding people. We welcome different perspectives, support each other’s ambitions, and grow together. In a fast-changing business environment, we adapt and look ahead. We succeed because we are multi-talented: in the skills of our teams, specialisms, and sector expertise. Working together, we are greater than the sum of our parts.

We are **D**ynamic - We readily adapt to the changing environment. We strive for what’s next. We relentlessly seek more: for our business, our clients, our colleagues, and our communities.

We are **I**nnovative - We are solution-focused. We have an entrepreneurial mindset. We are empowered to discover new paths.

We **S**ucceed together - We support each other to grow. We value different perspectives, ideas, and experiences. We make an impact in our communities.

We are **C**onnected - We are united under one mission. We believe in the power of Davies to make a difference. We are greater than the sum of our parts.

We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

INDHP

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£24,000.00 per year

**Benefits**:

- Canteen
- Casual dress
- Company pension
- Discounted or free food
- Employee stock ownership plan
- Free parking
- On-site parking
- Referral programme
- Work from home

Schedule:

- Monday to Friday

**Experience**:

- Motor Claims Handling: 1 year (required)

Work Location: Hybrid remote in Bolton

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