Out of Hours Support Worker

5 months ago

StokeonTrent, United Kingdom CC Housing Management Ltd Full time

**About Us**

We are Creating Change. CC Housing Management provide supported housing accommodation for people who are homeless or at risk of homelessness, who require intensive support in managing and maintaining a tenancy. Our residents may have complex and additional support needs to include but not limited to those with addictions, mental health issues, learning difficulties and offending behaviour. Creating Change recognises that people who require specialist support may encounter difficulty renting accommodation from the wider housing market, and our goal is to offer support in order for individuals to gain the skills necessary with an aim to be in a position where they can sustain their own tenancy independently.

**Duties**
- Support Planning and Risk Assessing
- Conduct assessments with homeless individuals presenting at the service.
- Ensure that clients have a full understanding of their rights and responsibilities during their stay with Clarke & Co Housing Management (CCHM)
- Support clients to articulate and achieve their goals and targets as defined/ agreed within their support plans and support contracts, offering personal, holistic and emotional support.
- Offer a creative but assertive approach in order to seek to re-engage rather than taking the route of punitive action that may lead to disengagement and eviction
- Assess support needs via Outcomes Star assessments, and plan support around individual need.
- Regularly review and develop mutually agreed support plans with clients and any other professional involved in the support of those individuals e.g. Key Workers, Probation Officers.
- Update records with all client and agency contacts, accurately and timely.
- Provide support to help clients manage their own lives and their home to their full potential including dealing with benefits, budgeting and neighbour relations.
- Motivate and challenge clients so they realise their goals.
- Deal promptly with all complaints and protection from abuse disclosures.
- Provide clear, accurate and good quality information in respect of all clients in line with agreed procedures ensuring that appropriate information is shared with the line managers.
- To deal with the immediate support needs of clients as appropriate, providing crisis intervention where necessary
- Contact relevant agencies / persons is there is a concern about a client’s welfare or safety.
- Operation of the Security Controls including, monitoring CCTV, alarms and access control systems.
- Escalate all Emergency repairs and maintenance calls.
- Ensure that all serious concerns are reported to a team leader / manager, and / or the Police as appropriate.
- Complete accident, incident and client file logs, and ensure that there is a written record of anything of significance throughout the night.

NB. This is not an exhaustive list; it is an indication of the nature of tasks to be undertaken.

**Health and Safety**
- Liaise with Emergency Services; Fire, Police and Medical.
- Ensure at all times the safety of yourself and others on the premises in which you work.
- To report incidents, in line with CCHM licence agreement, to tackle any nuisance caused by clients’ behaviour or their visitors.
- To support colleagues in diffusing difficult or dangerous situations and to summon outside assistance when necessary.
- Adhere to clients checks, handover and incident process
- Ensure that all communal and work areas are clean and tidy.

**Teamwork**
- Attend to all enquiries and pass messages onto relevant people.
- Contribute to the formulation of policy and procedures in relation to support services.
- Attend and participate in regular team meetings to ensure good communication.

**General**
- To have a flexible and positive attitude to all team members.
- To be committed to learning both as an individual and as part of a team.
- Undertake own administrative services and report writing.
- Prioritise work load
- Sharing information and expertise with colleagues, covering absence and working together to deliver a high-quality service.
- Uphold and develop CCHM Equality and Diversity Policy and anti-discriminatory practices across all services.
- Observe and ensure compliance with the Service Code of Conduct including professional boundaries and confidentiality at all times.
- Dealing promptly with all complaints in line with CCHM policies and procedures.
- Prepare for and attend supervision and appraisal sessions with your line manager, taking direction as appropriate and contributing to the development of both you and the service.

**Job Types**: Full-time, Permanent

**Salary**: £11.79 per hour

**Benefits**:

- Company pension

Day range:

- Every weekend
- Monday to Friday

Flexible Language Requirement:

- English not required

Shift:

- Night shift

Ability to commute/relocate:

- Stoke-on-Trent, ST1 5NQ: reliably commute or plan to relocate before starting work (required)

**Experience**:

- providing support to people with complex n

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