Manston Surgery Care Navigator/receptionist

5 months ago


Leeds, United Kingdom South and East Leeds GP Group Full time

MAIN DUTIES AND RESPONSIBILITIES To welcome patients presenting either in person or by telephone; ensuring you respond promptly and positively. Book appointments for patients and cancel appointments where needed. Support patients in navigating to the most appropriate service, which may include informing patients of external health care providers and online services. Effectively handle all queries that present at the practice; problem solving, signposting and escalation of matters, as appropriate.

Ensure patient records are accurate and kept up to date and that all patient contacts are documented in the system using the Care Navigation Template. Initiating contact with and responding to requests from patients, other team members and associated healthcare providers. Carrying out administrative duties which include scanning, tasks, out of hours reports, new patient registrations (including basic urine dip), opening and sorting of post (both internal and external), photocopying reports, updating patient details, filing INR reports and data inputting as requested. Processing medication requests, including issuing repeat medication and appliance items, as well as forwarding patient requests onto the practice pharmacy team/on-call GP.

Communicating effectively with local pharmacy staff and resolving/investigating any queries they may have. Processing e-consults via system one and triaging the patient accordingly using signposting where necessary. Opening up/locking up of practice premises and maintaining security in accordance with practice protocols. Carry out chronic disease recalls and vaccination campaigns, booking relevant appointments working from a list to ensure clinics are fully utilised Informing patients of test results and following up with instructions from clinicians.

Keeping the reception area and notice boards clean, tidy and up to date. Taking payments for private documents from patients and providing receipts Support all clinical staff with general tasks as required. Assisting the Site Co-ordinator with weekly fire alarm checks and weekly/monthly legionella testing, when required. Assisting the Site Co-ordinator with weekly room plans and petty cash records, when required.

To be able to work with people from a wide variety of cultures and backgrounds, and people with disabilities and learning difficulties, and to be able to communicate with them (and, when necessary, their carers) appropriately to facilitate their care and understanding of their care within the service. Attend and positively contribute to team meetings. Fully comply with all company Health and Safety requirements, including reporting all accidents, near accidents, and hazards. Treat all patients fairly and with respect.

Provide cover across all sites as required This is not an exhaustive list, and it is expected that this role will develop as the business grows. PERSONAL SPECIFICATION Excellent Customer Service experience Computer literate in Word and Outlook Good Listening skills and attention to detail and accuracy Professional verbal and written communication skills are essential Excellent command of spoken and written English Able to demonstrate flexibility and adaptability in a changing environment Able to work constructively with internal and external parties to resolve issues Ability to work under pressure while maintaining a positive professional attitude Ability to work as part of the team Able to multi-task Knowledge of medical terminology (desirable) Be familiar with and adhere to the practice safeguarding policies, procedures and guidance for both children and adults at risk of abuse or neglect. This must be in conjunction with the Multi-agency Safeguarding Children and Safeguarding Adults at risk of abuse or neglect Policy, protocols and guidance. All employees should undertake mandatory safeguarding children, adults, and MCA training (as appropriate to role) including updates and other professional development activities to ensure training compliancy.



  • Leeds, United Kingdom Hawthorn Surgery Full time

    A Receptionist/Care Navigator will often be the initial point of contact for patients and visitors to the Practice, be it in person, by telephone, or other means. They will have to communicate with others courteously and appropriately, maintain patient confidentiality and abide by the Practice rules and regulations at all times. They will file, sort,...

  • Receptionist

    7 months ago


    Leeds, United Kingdom Manston Surgery Full time

    To answer the telephone promptly and deal with enquiries in a helpful and courteous manner. Booking, cancelling and amending patients appointments by using SystmOne clinical software. Using Patchs online consultation tool to contact patients Meet and greet patients to surgery Dealing with requests for test results. File medical records. Register new...

  • Care navigator

    7 days ago


    Leeds, United Kingdom The Garden Surgery Full time

    Job summary This role is very varied and requires a candidate who can work in a fast paced environment and with accuracy. You will need to have exceptional communication and people skills both of which will help you to achieve a rewarding role in this supportive organisation. We have a keen team ethos at the Garden Surgery which is underpinned by...

  • GP Receptionist

    5 days ago


    Leeds, United Kingdom Clinicare Health Support Services Ltd Full time

    Job summary Working within the Manor Park Surgery reception team, the post-holder will help provide a friendly and welcoming service for all patients. The Care Navigator will support patients to access the right health care in a professional and efficient manner. Follow practice processes to actively signpost patients to the most appropriate...


  • Leeds, United Kingdom Clinicare Health Support Services LTD Full time

    Working within the Manor Park Surgery (Bramley) reception team, the post holder will help provide a friendly and welcoming service for all patients. The Care Navigator will support patients to access the right health care in a professional and efficient manner. Follow practice processes to actively signpost patients to the most appropriate healthcare...

  • Gp Receptionist

    5 months ago


    Leeds, United Kingdom Moorfield House Surgery Full time

    Are you a positive and compassionate person who can stay happy and friendly under pressure? - Are you articulate and literate? - Are you comfortable with using computers and speaking to people on the phone and face to face? - Do you want to make a real difference to the lives of our patients and help them when they are ill and at their most vulnerable? ......


  • Leeds, United Kingdom Clinicare Health Support Services LTD Full time

    Working within the Manor Park Surgery (Bramley) reception team, the post holder will help provide a friendly and welcoming service for all patients. The Care Navigator will support patients to access the right health care in a professional and efficient manner. Follow practice processes to actively signpost patients to the most appropriate healthcare...

  • Patient Navigator

    6 months ago


    Leeds, United Kingdom One Medical Group Full time

    OneMedical Group are looking for good team players to join us here at **The Light Surgery** as a** Patient Navigator/Receptionist**.** The post holder will facilitate and deliver a patient centric experience, supporting all other functions in delivering outstanding patient care, utilising a variety of platforms including front of house (reception), back...

  • Patient Navigator

    5 months ago


    Leeds, United Kingdom One Medical Group Full time

    OneMedical Group are looking for good team players to join us here at **The Light Surgery** as a** Patient Navigator/Receptionist**.** **Hours**: Full-time and part-time hours are available (60 in total). **Shifts available**: long shifts (10 hours) from 8am - 6:30pm on Mondays, Thursdays and Fridays. The post holder will facilitate and deliver a patient...

  • Gp Receptionist

    6 months ago


    Leeds, United Kingdom Clinicare Health Support Services Ltd Full time

    Carrying out administrative duties which include scanning, tasks, out of hours reports, new patient registrations (including basic urine dip), opening and sorting of post (both internal and external), photocopying reports, updating patient details, filing INR reports and data inputting as requested. Processing medication requests, including issuing repeat...


  • Leeds, United Kingdom Beechtree Medical Centre Full time

    Job summary Offer general assistance to the Practice team and project a positive andfriendly image to patients and other visitors, either in person or via thetelephone. Main duties of the job Duties and Responsibilities:The duties and responsibilities to be undertaken by members of thePractice reception team may include any or all of the items...

  • Gp Receptionist

    6 months ago


    Leeds, United Kingdom Clinicare Health Support Services Ltd Full time

    Carrying out administrative duties which include scanning, tasks, out of hours reports, new patient registrations (including basic urine dip), opening and sorting of post (both internal and external), photocopying reports, updating patient details, filing INR reports and data inputting as requested. Processing medication requests, including issuing repeat...

  • Medical Receptionist

    6 months ago


    Leeds, United Kingdom Lingwell Croft Surgery Full time

    LINGWELL CROFT SURGERY **JOB DESCRIPTION** **RECEPTIONIST** IMMEDIATE SUPERVISOR Assistant Practice Manager **RESPONSIBLE TO: Practice Manager** **SALARY: £20,078.88/year; Full time equivalent** **PURPOSE OF POST**: To ensure that the Reception Area is operated as smooth as possible, in order to provide the best possible service. To provide a point of...


  • Leeds, United Kingdom Beeston Village Surgery Full time

    Job summary Beeston Village Surgery is a GP practice in South Leeds. We are committed to achieving high standards of general practice and the safe delivery of patient care. Our Receptionists/Administrators are known as Patient Care Advisers as their role is so much more than answering the phone and booking appointments. Our Patient Care Advisers...

  • Dental Receptionist

    5 months ago


    Leeds, United Kingdom Church View Dental Care Full time

    **We are Hiring!** We are looking for a Dental receptionist to join our amazing team at Church View Dental Care in Crossgates, Leeds. Church View Dental Care has been established 29 years, we have 6 dentists and 6 hygienists together with a Restorative Consultant and Clinical Denture Technician. We are a predominately private practice offering general...

  • Receptionist

    6 months ago


    Leeds, United Kingdom Bupa Dental Care Full time

    **Receptionist opportunity at our lovely Bupa Dental Care Beeston practice** **Part time role - Monday and Tuesday - 16 hours** Here at Bupa Dental Care our people are at the heart of everything we do, because we care. We have created environments where people can look forward to coming to work, feel empowered and benefit from working collaboratively with...

  • Medical Receptionist

    7 months ago


    Leeds, United Kingdom The Garden Surgery Full time

    **Job Title**: Medical Receptionist Department: Reception and Administration Team Main Purpose of Job: To provide a focal point of contact for patients of the practice and administrative support to the practices clinicians. Main Duties: Welcoming patients and visitors face to face and over telephone Ensure confidentiality is maintained at all times Establish...

  • Surgery Receptionist

    5 months ago


    Leeds, United Kingdom Careermakers Full time

    We are looking for a friendly and approachable, polite and efficient **experienced** GP receptionist to come and join our small and friendly team. Project a positive and welcoming image to patients and other visitors, either in person or on the telephone. Receive, assist and direct patients to the appropriate service or healthcare professional in a...

  • Surgery Receptionist

    6 months ago


    Leeds, United Kingdom Careermakers Full time

    **Job description** We are looking for a friendly and approachable, polite and efficient **experienced** GP receptionist to come and join our small and friendly team. **For this role you must have previous experience using Sytem One & a NHS Smart Card number.** Duties and responsibilities: - Maintaining a thorough and up-to-date knowledge of all practice...

  • Surgery Receptionist

    5 months ago


    Leeds, United Kingdom Careermakers Full time

    **Job description** We are looking for a friendly and approachable, polite and efficient **experienced** GP receptionist to come and join our small and friendly team. **For this role you must have previous experience using Sytem One & a NHS Smart Card number.** Duties and responsibilities: - Maintaining a thorough and up-to-date knowledge of all practice...