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Customer Service/sales Administrator

4 months ago

Glasgow, United Kingdom Office Angels Full time

Would you enjoy working from the comfort of your own home?
Do you have previous Customer Service experience?
Would you like to join a growing B2B sales organisation?
We may have the perfect opportunity for you
The Role - Customer Service Administrator (B2B)
Location - Fully Home Based (initial 3-week training period in Glasgow office)
Starting salary - £19,0000-20,000k depending on experience
Hours - 8.30am to 5pm or 9am to 5.30 pm (Monday to Friday)

**Benefits**:

- No daily commute
- Work from your own home
- In-depth and structured training programme
- On site working available occasionally to allow interaction with the wider team
Our client specialise in B2B retail sales and they are looking to add to their Customer Service/Sales Administration team. This is a fantastic opportunity to join an organisation who really takes pride in providing high levels of customer service and this isreflected in the training they provide for the role. You will have 3 weeks minimum of in-depth training on the product range and the internal systems.
Hours of work are 8.30am to 5pm or 9am to 5.30pm with one hour lunch break.
You will thrive in a fast-paced environment and have a real interest in interacting with customers. Your communication skills need to be well developed and if you have a desire to succeed - then this is the perfect role for you
What the role involves:

- Manage existing and new relationships with customers
- Upselling products when discussing options with clients
- E-mail management - dealing with incoming enquiries via centralised mailbox
- Issuing quotations
- Liaising with clients regarding lead times
- Tracking sales leads/enquiries and keeping on top of any required follow up
- Answering Inbound calls from customers to track orders/ arrange parts/returns
- Liaising with suppliers and ensuring orders will be processed within agreed timescales

**Skills**:

- Confident and professional telephone manner
- Comfortable in a sales environment
- Customer focused attitude
- Genuine drive and a desire to get results for clients?
- Have 12+ months continuous Sales/CS experience preferably in an administrative role (desirable)
- Excellent MS Office skills - including Excel
If you are interested in this role, please contact us to discuss your experience and to find out more about our client on.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.