Junior IT Helpdesk Technical Support

3 days ago


Stevenage, United Kingdom Dupen Ltd (Dupen Recruitment) Full time

**Junior / Trainee Technical Support Analyst**.Do you have excellent customer service skills?A strong interest and demonstrable ability in supporting PCs, Windows and IT in general?This global Technology company is recruiting for a placeon their **1st line client support team.** This is a permanent, long-term Trainee opportunity to grow and develop in a structured Technical Support team with the chance to move to 2nd line support (3rd line exists too), or other Tech Supportteams within the UK division.

**The Role**:
The work covers both technical support and ‘technical’ customer services work, supporting a large number of external business clients across the UK.Monday-Friday working schedule, daytime ‘office’ hours - 37.5hrs in the week.

>1st line Applications Support

>1st line IT support - broad-based coverage: general Windows, PC, connectivity, etc

>Remote installation and administration of software on client machines

**The Person:**

This position requires an equal blend of great customer care skills and good broad-based IT support skills:
>Strong customer care skills with ideally some experience in a customer service environment (helpdesk ideal)

Location:The Support teams will be returning to the offices in Stevenage at some stage (offices have been temporarily closed for 2yrs since the Pandemic outbreak) but for the moment this is a Remote role.

Salary £18,000 to £20,000 (depending on experience), plus 25 days holiday, pension and other benefits.

Services advertised by Dupen are those of an Agency.



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