IT Support Analyst
3 days ago
Job Title: Technical Helpdesk Specialist
Dupen Ltd is seeking a skilled Technical Helpdesk Specialist to join their global technology group. This role offers a permanent opportunity to grow and develop within a dynamic company.
The Role:
- Provide remote technical support to commercial organisations using Dupen's software.
- Perform broad-based 1st line IT helpdesk duties, including Windows OS and general applications such as Office.
- Deliver total customer care as part of the process.
Opportunities exist to progress to 2nd and 3rd line levels within the team, or into various internal Tech departments.
A standard working week with occasional visits to the office (Stevenage) for training or development purposes.
This is a fantastic opportunity to join a fast-paced environment where you can utilise your existing skills but develop new ones.
The role could suit an IT apprentice with commercial experience or an IT junior with strong client handling aptitude.
Estimated salary range: £24,000 - £28,000 per annum, depending on location and experience. Benefits include 25 days holiday, pension, and health-related benefits.
Required Skills:
- Strong customer service skills are required, along with an attitude and aptitude for continued learning and development.
- General 1st line IT support skills, including Windows OS, general applications, PC, printer configuration, networking, MS Domains, Exchange/AD/365.
- The opportunity to learn more about SQL exists.
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