Customer Service Co-ordinator
5 months ago
We are currently recruiting for a FTC Customer Service Coordinator for our Livingston site.
Purpose of Role
Primary internal point of contact for a defined customer base, working with and supporting internal and external teams to achieve business objectives and service goals.
Key tasks include handling day-to-day customer enquiries, management of orders through the supply chain, artwork co-ordination and tooling ordering, tooling origination recovery, liaising with other departments/suppliers to meet customer requirements, inventory/stock management and associated forecast analysis, complaint reporting and pro-active resolutions to challenging situations.
The focus is to deliver world-class customer service in a fast-paced environment to delight customers and grow our business.
Description
Key Accountabilities & Responsibilities
Health & Safety
To be accountable for own health and safety whilst at work, operating in line with company procedures to enable a safe working environment. To raise any unsafe acts seen immediately with individual(s) concerned and immediate reporting of health and safety incidents to management.
Order Management
Process new and repeat customer orders within defined lead dates and agreed customer service level agreements. To up-sell at appropriate opportunities to encourage further business. Understanding of customer’s product portfolio.
Artwork & Tooling Origination
Co-ordinate artwork preparation in liaison with external artwork suppliers. Seek prompt artwork approval and order tooling to meet production timelines. Recover origination spend through proactive customer invoicing.
Inventory Management
Analyse customer forecasts and forward plan stock replenishment orders to meet pending demand in line with defined lead dates and agreed customer service level agreements. Daily review of replenishment orders to balance stock holding levels against customer delivery call-offs.
Pro-actively reduce made to order stock residing in the warehouse through daily review and customer liaison.
Third Party Suppliers
Place purchase orders for non-manufactured products on sister sites within the DS Smith network or if directed on external suppliers to meet customer requirements.
Complaint Management
Acknowledge customer complaints and report dissatisfaction/failures in line with procedures. Discuss solutions with customers and follow through those actions to ensure customer is satisfied and where appropriate, complaint resolved.
Communication
Build strong relations with the Territory Manager by sharing internal and external information, and acting as the main liaison for other areas of the business to provide a united service to customers.
Build strong relations with customers, gaining insight to their business. Keeping them informed of the current status of their orders or answer any other queries that may rise at either the company’s or customer’s directive. To ensure a professional line is presented at all times, managing customer expectations as appropriate in line with the business priorities.
Continuous Improvement
Work with the team and other colleagues within the company to improve both team and cross-departmental relations, flexibility and efficiency in our service offerings. To continually challenge and develop our process flows and methods of operating to deliver upon our customer excellence program.
Account Management
Ensure all documentation and records (such as price lists, customer records and account notes) relating to each customer account are accurate and reflective of current working practices.
To keep the department manager up to date with account progress, product and range development, and highlight any problems or issues with any area of customer services to ensure we continue to delight customers.
Quotation Management
Pricing of new customer enquiries, re-costing of existing specifications for changes in quantity and/or delivery location, quotation follow-up to determine success rate, maintenance of price schedules.
-
Sales Co-ordinator
6 months ago
Livingston, United Kingdom Path Recruitment Full timeLocation Livingston- Discipline: - Plant Hire, Tool Hire, Powered Access, Agricultural, Heavy Plant, Construction Plant- Associated job titles: - Goods in, Field Sales Representative, Senior Sales, Sales Consultant, Field Sales Person, Plant/Rental Administrator, Internal Telesales, Plant Sales, Hire Coordinator, Hire Controller, Assistant Hire Controller,...
-
Facilities Co-ordinator
5 months ago
Livingston, United Kingdom schuh Full time**Facilities Co-ordinator**: **schuh Head Office Livingston** 1 Neilson Square Deans Industrial Estate Livingston EH54 8RQ Permanent Full-Time NEW! **About the role**: **Job Title**:Facilities Co-ordinator **Reports To**:Head of Store Development & Maintenance **Main Function**:Plan and organise routine and reactive maintenance for schuh and schuh...
-
Internal Sales Co-ordinator
5 months ago
Livingston, United Kingdom Prestige Leisure UK Ltd Full time**About Us**: Founded in 1992, Prestige Leisure is a thriving family-run business located in Livingston. We pride ourselves on maintaining a friendly, skilled, and loyal workplace environment, with many key team members having been part of our journey since the company's inception. As a global player in the promotional clothing industry, we are among the...
-
Customer Service Administrator, Digital Public
5 months ago
Livingston, United Kingdom Improvement Service Full time**Post Title**: Customer Service Administrator, Digital Public Services **Salary**: £26,182 - £27,928 **Hours**: Full time, 36 hours per week **Location**: Improvement Service, Civic Centre, Howden S Rd, Livingston, EH54 6FF **Duration of contract**: 1 Year Fixed Term Contract (with potential to extend) An exciting opportunity has arisen with the...
-
Business Co-ordinator
5 months ago
Livingston, United Kingdom Scottish Procurement Alliance Full time**What you will be doing**: - Manage the Expression of Interest process (EOI) ensuring that all relevant contacts are identified, engaged, followed up and all correspondence recorded on the LHC CRM system. - Work closely with SPA Partners and Appointed Companies to track and monitor payments made on SPA registered projects. - Provide a clear audit trail for...
-
PMO Co-ordinator
5 months ago
Livingston, United Kingdom Sky Full timeWant to do the best work of your life? Make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. The PMO coordinator is responsible for supporting the PMO Manager in all aspects of the PMO services and delivery. This includes...
-
Customer Service Lead
5 months ago
Livingston, United Kingdom TribePost Full time**Hours of Work**:Monday to Thursday 08.00 to 17.00 Friday 08.00 to 13.00 Customer Service Lead - **Benefits**: - Competitive Salary (£31 - £33K per annum, DOE) - 33 days holiday per year (inclusive of public holidays) - Contributory Pension Scheme - Life insurance Unitrunk Ltd is one of the UK’s leading manufacturers of steel cable management systems...
-
Sales and Customer Service Assistant
5 months ago
Livingston, United Kingdom Happy Fox Co Full timeAre you passionate about people? Are you looking for a position where you can engage with fresh faces every day, as well as get compensated for those actions? Then we have the role for you in Edinburgh! Our client is now hiring for a Sales and Customer Service Assistant to work their residential and event campaigns! **Duties**: - Work at booked and...
-
People Change Co-ordinator Ftc
5 months ago
Livingston, United Kingdom Sky Full timeYou will be part of a small Specialist HR team that delivers the coordination and documentation required for all change projects whether via redundancy consultation, non-redundancy consultation (e.g. shift changes). The team provide planning and project management support for TUPEs and acquisitions. The team take the People change plan and deliver this with...
-
Specialist People Co-ordinator
5 months ago
Livingston, United Kingdom Sky Full timeWe have some excellent news that an opportunity has arisen in the Group People Services team for a Specialist People Co-Ordinator (Overpayments) focusing on overpayments and absence related transactions. Please note this is a secondment opportunity until December 31st. This is not a permanent opportunity. What You'll Do: - Deliver consistent and clear...
-
Customer Service Administrator
5 months ago
Livingston, United Kingdom Bridge of Hope Full timeThe Recruitment Co are recruiting an immediate start for a Warehouse Logistics Administrator for our client in the Livingston area. This will be a temporary to permanent position and based full time onsite **Main Duties** - Administration duties - Driver communication - Document processing - Updating systems and time sheets - Customer service calls and...
-
Service Coordinator
6 months ago
Livingston, United Kingdom Workflo Solutions Full timeReference ID: MF/SC/0224 **Job Types**: Full-time, Permanent **Salary**: £23,400.00-£25,000.00 per year **Benefits**: - Employee discount - Free parking - Gym membership - On-site parking - Private medical insurance Schedule: - Monday to Friday **Experience**: - Specific Service co-ordination: 3 years (required) **Language**: - English...
-
Coordinator
5 months ago
Livingston, United Kingdom Comex 2000 UK Ltd Full timeComex 2000 is currently seeking an enthusiastic and committed Co-ordinator to join our PIA Infills team in Scotland. **_ What are we looking for?_** We are looking for a Co-ordinator to work directly with the build manager and provide comprehensive support in managing the day-to-day administrative requirements to ensure they are carried out diligently and...
-
Coordinator
5 months ago
Livingston, United Kingdom Comex 2000 UK Ltd Full timeComex 2000 is currently seeking an enthusiastic and committed Co-ordinator to join our PIA Infills team in Scotland. **_ What are we looking for?_** We are looking for a Co-ordinator to work directly with the build manager and provide comprehensive support in managing the day-to-day administrative requirements to ensure they are carried out diligently and...
-
Customer Service Representative
2 weeks ago
Livingston, West Lothian, United Kingdom Levi Strauss & Co Full timeJob Title: Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for resolving customer complaints and providing excellent customer service.Key Responsibilities:* Respond to customer inquiries and resolve issues in a timely and...
-
Pre-analytical Services Co-ordinator
5 months ago
Livingston, United Kingdom Novasyte Full timeJob Overview The Specimen Receipt & Processing Associate 2 is responsible for various activities associated with accessioning of clinical specimens. Guides entry level staff on basic department procedures. Serves as a point of contact for routine troubleshooting and resolution. Essential Functions - Responsible for accessioning and problem resolution...
-
Project Coordinator
5 months ago
Livingston, United Kingdom Comex 2000 UK Ltd Full timeComex 2000 is currently seeking an enthusiastic and committed Project Coordinator to join our team in Scotland. **What are we looking for?**: The Project Co-ordinator will work closely with the Operations Manager and Field management team and to provide comprehensive support to a rapidly growing workstream. You will be responsible for managing the...
-
Youth Co-ordinator
5 months ago
Livingston, United Kingdom Diversified Full time**Who we are...** Diversified is Scotland's autistic youth led charity supporting autistic and neurodivergent 10 to 21 year olds in West Lothian. We welcome young people with or without a formal diagnosis. We are the first charity in Scotland exclusively designed and led by young people who are autistic themselves, giving a unique insight into the...
-
Customer Team Member
5 months ago
Livingston, United Kingdom Coop Full time**Customer Team Member** - Location: Newyearfield, Livingston, EH54 6EN- Pay: £12 per hour- Contract: 12 hours per week + regular overtime, part time, permanent.- Working pattern: Varied shifts, mainly evenings and weekends.- Full, paid training provided- - We’re looking for Customer Team Members to join our team at Co-op.- When you join Co-op, you’ll...
-
Customer Team Member
5 months ago
Livingston, United Kingdom Coop Full time**Customer Team Member** - Location: 3 Follyburn Place, Eliburn, Livingston, EH54 6BF- Pay: £12.00 per hour- Contract: 16 hours per week + regular overtime, permanent, part time- Working pattern: Varied shifts including early mornings (Store Opening), afternoons, late evenings (Store Closing) and weekends, to be discussed at interview.- Full, paid training...