Customer Service Operator

1 month ago


Huntingdon, United Kingdom Manpower Full time

Manpower are currently recruiting for Switchboard Operators based in Huntingdon, Cambridgeshire.
**The role**:
Responding to calls and being the initial point of contact for patients, public and internal staff.
**Hours**:
Shift work on rotation
- Early 06:00-14:00 Late: 14:00-22:00 Night 22:00- 06:00
**Length of Role**:
3 months temporary
**Hourly Rate**:
£9.50ph for the day / part of late shift
£13.40ph for part of the late / all of night shift (including all day on Saturday's)
£17.39ph for Sunday's
**Duties**:

- Deal with the distribution and recording of internal and external pagers and ensure they are issued in a working condition.
- Manage the internal emergency telephones terminated in the Switchboard room and be fully conversant with all emergency procedures
- Respond to Boiler, Medical Gas, Pharmacy, Intruder, Lift, Panic and any other alarms held centrally in switchboard.
- Taking calls from bereaved relatives who wish to see the deceased and contacting the Mortician on-call out of hours to arrange a time for them to see their relative

**Requirements**:

- Previous experience within a similar Customer Service role
- Ability to travel within the locality and wider afield for business purposes
- Excellent communication skills across internal and external staff



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