Inbound Customer Service
6 days ago
An excellent opportunity for an Inbound Customer Service Advisor to join our growing client during a very busy time with long-term career prospects and development opportunities.
**Salary up to £23,000 per annum (depending on experience)
This is a full-time, permanent role working 37.5 hours Monday
- Friday
Office-based role located in Northeast Bristol
Free on-site parking + Bike storage lock up + Modern, open-plan offices
Long-term career prospects with growth and development on offer
Key Purpose of the Customer Service Role -**:
- Develop and maintain a comprehensive understanding of company's multiple business channels and business processes/systems ensuring customer requirements are responded to within specified service level.
- Develop and maintain a comprehensive knowledge of finance products.
- Develop and maintain a detailed knowledge of each department's key responsibilities and functions, and develop effective working relationships that ensure positive outcomes for the customer.
- Undertake training to pass any reasonable qualification that maybe required as part of your role due to legislative requirements
If you have previous experience in a customer service role and enjoy helping people and dealing with customers, then we want to hear from you.
Other essential criteria --Excellent communication skills: written, verbal.
- Excellent time management, planning, organisational skills
- Self-motivated with the ability to prioritise client requests
**In return, you will receive great benefits including**:
- Generous contributory pension scheme
- 25* days holiday, in addition to bank holidays
- Cycle2work Scheme
- Volunteering days to assist in charity work/ Corporate social responsibility Initiatives
- An excellent CSR agenda - Ecovadis certification
- Enhanced parental leave
- Occupational Health Programme
- Access to LinkedIn Learning/time towards to your CPD
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