Inbound Customer Service Advisor
3 days ago
Alfred Recruitment are proud to represent one of the fastest-growing businesses in the South-West.
Having recently been one of The Times' top 100 businesses to work for, we are looking for ambitious, hard-working **Customer Service agents** to join their growing, aspiring team.
They are a company that are passionate about giving you every chance to build a solid, rewarding career and become a much-loved part of a growing team.
**What would I be doing?**
Working within the **Customer Service** office, the **Customer Service agents** play a fundamental role in the business, being the first port of call to the existing customers. Your day-to-day role would include
- Working in the customer service office as part of the customer service team.
- Receiving inbound calls and making outbound to existing customers
- Building rapport with customers
- Liaising with key stakeholders and suppliers
- Booking engineer appointments
**Requirements
**That sounds amazing, am I right for you?
The current team come with a wealth of different experiences and whilst call centre and/or customer service experience is desirable it is not essential. We're looking for individuals who
- Have an excellent telephone manner
- Are able to build rapport with customers along with being patient
- Are reliable, trustworthy and motivated
- Strive to achieve both personal and team targets
- Have a positive attitude
- Are computer literate
**Benefits
**What will I get in return?
- Work in a central state-of-the-art office
- Full induction training
- Progression opportunities - we promote our talent from within
- Frequent team and individual competitions and incentives
- Company performance bonuses
- Pension scheme
- Limited private health coverage
- Overtime offered
- Quarterly company parties
**Hours** Monday-Friday 9 00am - 5 00pm. With 1 in 5 Saturday mornings 09 00 - 13 00.
**Salary** the basic salary is £21,000 with a bonus scheme giving potential earnings of £23,000
If this sounds like somewhere you want to work then we want to hear from you
Additional keywords call centre agent, contact centre advisor, call centre advisor, call centre sales advisor, contact centre agent, telesales executive, inbound, outbound
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