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Customer Service Administration Assistant
3 weeks ago
**Job Brief: Administration Assistant**
Position: Customer Service Administrator
Basis: Permanent, Full or Part-Time
**Salary**: £25,000 - £30,000 based on Full-Time. Part-Time would be pro-rata. (Subject to experience )
Position: Available: Immediately
Location: Home-based with occasional requirement to attend meetings at our Wakefield office. If you prefer to be office-based, you are welcome to do so.
**Job Overview**:
We are looking for a motivated and organised individual to support our Customer Service team. The team is responsible for the service and delivery of a range of technical solutions and work with customers and internal teams to ensure a smooth customer experience.
This new role has become available due to continued expansion and growth.
**Responsibilities will include:
- **
- Creating and managing documents, spreadsheets and presentations
- Compiling reports and other data management tasks
- Assisting with scheduling of customer review meetings
- Following up on outstanding meeting actions
- Communicating with colleagues and customers to answer queries and resolve issues
- Support introduction of new systems and processes
- You may be required to provide admin assistance to our Project Delivery Team
- Carrying out any other ad hoc admin duties as required
**Skills / Personal Qualities Required:
- **
- Customer service experience of some kind would be advantageous
- Experience in Microsoft 365 Power Automate / Power BI would be advantageous
- Attention to detail
- Excellent organisational ability
- Can work independently and as part of a team
**Job Types**: Full-time, Permanent
**Salary**: £25,000.00-£30,000.00 per year
**Benefits**:
- Casual dress
- Company pension
- Employee discount
- On-site parking
- Work from home
Schedule:
- Monday to Friday
**Experience**:
- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Normanton WF6
Application deadline: 11/03/2024
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