Property & Tenant Services Officer

4 weeks ago


Luton, United Kingdom Response Personnel Full time

**Property & Tenant Services Officer**

Salary £26,000 - £29,000 - dependent on experience

37 hours per week (including 1 in 4 Saturday, with time off in lieu)

Location: Luton

We have a permanent opportunity for an experienced Property & Tenant Services Officer to work for an established housing association.

As an experienced housing professional, you will be able to hit the ground running and manage the existing housing portfolio. Being the main point of contact to deliver the end-to-end tenancy management service.

**A full clean UK driving licence and access to own car for work is essential.**

**Responsibilities - Property & Tenant Services Officer:
- Comprehensive delivery of tenancy for a portfolio of homes, including provision of a core management service responding to customers enquiries.
- Embed a great service culture that promotes and embraces high levels of tenant and community engagement and involvement. Providing a flexible and responsive service to meet the needs of our customers.
- Creation of Sustainment Business Plans for all portfolios.
- Creation, agreement and regular review of Customer Sustainment Plans for all customers.
- Develop and deliver strategies and services that are designed around the current and future needs of our tenants and customers, are in line with the changing operating environment, complement existing service provision and maximise the use of company’sresources.
- Development and efficient operational delivery of portfolio of customer service, housing and support, resident engagement; and community regeneration. Ensure that services are aligned to our corporate strategy and enhance customer experience.
- Lead and inspire person-centred services that deliver great customer outcomes and provide real value for money.
- Work in collaboration with the Homes with Support teams to create a pathway for customers in independent living.
- Work with clients to address issues with rent collection. Follow the housing management process, and follow methods of rent collection, arrears management working with internal Finance team to address/resolve issues related to rent arrears management.
- Accountable for managing and implementing the outcomes arising from review or scrutiny of service and resident priorities.
- Observe and comply with company policies and procedures and observe and continually promote equality and inclusion and customer care in compliance with organisational aims and objectives.
- Continuously seek realistic ways to improve efficiency and effectiveness in your role, to help the department, and company achieve its goals.
- Investigate and respond to any complaints and/or safeguarding issues.
- Demonstrate strong stakeholder negotiation skills, including design and delivery of business development strategy reports supporting the wider strategy.
- Be able to work well autonomously, as well as work in a collaborative manner with the wider team to ensure effective delivery of new business services.

**Knowledge / Experience - Property & Tenant Services Officer
- Experience of working in a customer centered environment
- Experience of working in social housing sector
- Basic knowledge of tenancy rights & responsibilities, obligations of landlord & tenant
- Experience of a housing software package e.g. SDM, Reapit
- Demonstrable experience of working with vulnerable individuals and families with complex needs
- Demonstrable experience of partnership working, liaison and negotiation with external agencies and partners.
- Demonstrable knowledge and understanding of equality issues and legislation and how they impact on service(s) provided and able to integrate equality policies into service delivery.
- Business skills or awareness
- Excellent communicator - capacity building, negotiation, trust
- Presentation skills
- Commercially minded decision maker
- Self-motivated/accountable
- Collaboration with others
- Planning skills
- Good IT literacy, digitally inclusive
- Able to work under pressure, manage competing work demands methodically to achieve targets and meet changing demands and priorities.

Response Personnel, an independently owned company and experts in recruitment since 1997.

Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, IT/Telecoms, Industrial and Technical sectors.

For information on other roles, we have available please call for further details.



  • Luton, United Kingdom Response Personnel Ltd Full time

    **Property & Tenant Services Officer** Salary £26,000 - £29,000 - dependent on experience 37 hours per week (including 1 in 4 Saturday, with time off in lieu) Location: Luton We have a permanent opportunity for an experienced Property & Tenant Services Officer to work for an established housing association. As an experienced housing professional, you...


  • Luton, United Kingdom Squared Full time

    **Property and Tenant Services Officer (Lettings)** **Luton - Agile Working** **£26,000 - £29,000 per annum** **Full Time 37 hours per week (1 in 4 weekend work)** **1 Year Fixed Term Contract** At Squared we pride ourselves on being a great place to work, where everyone feels fairly treated and enjoys their work in a welcoming and friendly...


  • Luton, United Kingdom Butterfly Property Management Full time

    Butterfly Property Management is a family run letting agency based in central Luton. We have been operating for over 20 years, managing a number of self-contained units, all based in Luton. We are looking for a **highly organised, experienced office administrator **to join our team. You will have **excellent communication skills, **can **work independently...


  • Luton, United Kingdom Butterfly Property Management Full time

    **The role is within a well-established family owned Property Management company based in Luton.** **You will work closely with the Property Director, receiving experienced training on the management on freehold residential properties** This will include: - Legal compliance for rentals - Dealing with suppliers, servicers and Tenants - The role will include...

  • Estate Agent

    1 week ago


    Luton, United Kingdom Click That Property Full time

    **Click That Property are looking for an ambitious forward thinking individual to join our sales team in our Luton town centre office. This is a role key in servicing our clients and growing our property portfolio.** **Fostering relationships with landlords and tenants is essential in order to achieve portfolio growth and to provide an exceptional customer...

  • Lettings Officer

    1 month ago


    Luton, United Kingdom Karter Thomas Limited Full time

    We are currently working with one of the regions prominent Housing organisations to assist them in the recruitment of a Lettings Officer on a permanent basis. The position will be working alongside the Lettings team and liaising with landlords and managing properties and also actively engaging with private landlords to source new properties. The role is...


  • Luton, United Kingdom Three Sixty Inventories Full time

    Leaders Romans Group are looking for a new Property Inventory Clerk to join us on a permanent basis based in our busy office in Luton and Hitchin. This is a chance to join an award winning, national property company who are going through exciting periods of growth and who offer tailored award winning training and development programmes at all levels. By...


  • Luton, United Kingdom Three Sixty Inventories Full time

    Leaders Romans Group are looking for a new Property Inventory Clerk to join us on a permanent basis based in our busy office in Luton and Hitchin. This is a chance to join an award winning, national property company who are going through exciting periods of growth and who offer tailored award winning training and development programmes at all levels. By...


  • Luton, United Kingdom Ardagh​​ Group Full time

    Ardagh Metal Packaging is looking for  Global Project Manager Operational Excellence & Growth   Role overview: Management of projects related to the definition, deployment and assessment of the initiatives related to Growth and AMPS. More precisely, the role will be supporting in creating lean standards, auditing, and assessing the...


  • Luton, United Kingdom Ardagh​​ Group Full time

    Ardagh Metal Packaging is looking for  Global Project Manager Operational Excellence & Growth   Role overview: Management of projects related to the definition, deployment and assesment of the iniatives related to Growth and AMPS. Specifically to this, role will be supporting in creating lean standards, audit workbooks, assessing the...

  • Property Manager

    1 week ago


    Luton, United Kingdom Spicerhaart Full time

    Overview Embark on a rewarding career journey by becoming a Property Manager at our haart Estate Agents office in Luton. Experience the thrill of varied daily challenges, where you play a pivotal role in delivering unparalleled service to landlords and tenants alike. Enjoy the advantage of comprehensive training as you step into a role that promises...

  • Property Manager

    7 days ago


    Luton, United Kingdom haart Full time

    Embark on a rewarding career journey by becoming a Property Manager at our haart Estate Agents office in Luton. Experience the thrill of varied daily challenges, where you play a pivotal role in delivering unparalleled service to landlords and tenants alike. Enjoy the advantage of comprehensive training as you step into a role that promises excitement,...


  • Luton, United Kingdom Zetec Services Limited Full time

    **Job Purpose**: You will be part of a passionate and committed team of individuals working in a modern and friendly environment. Managing a small caseload of residents, you will provide tailored support to help people recover from the trauma of homelessness, discover their own strengths and build the resilience and skills that will enable them to live...


  • Luton, United Kingdom G2 Legal Limited Full time

    A leading top tier Legal 500 firm in Luton is keen to hire a commercial property solicitor as it expands to meet client demand. As the largest business group within the firm, the commercial property team acts for leading clients including FTSE 250 and AIM Listed companies. Your experience should include acquisitions and disposals, landlord and tenant...


  • Luton, United Kingdom CC Housing Management Ltd Full time

    **About Us** We are Creating Change. CC Housing Management provide supported housing accommodation for people who are homeless or at risk of homelessness, who require intensive support in managing and maintaining a tenancy. Our residents may have complex and additional support needs to include but not limited to those with addictions, mental health issues,...


  • Luton, United Kingdom The Housing Network Full time

    At The Housing Network we believe that when vulnerable people have a good home and a helping hand, they become more independent and less reliant on local authorities and that is exactly what we aim to achieve. We partner with local authorities and other organisations and provide good quality, safe places for people to live. We understand that each situation...

  • Property Manager

    7 days ago


    Luton, Bedfordshire, United Kingdom haart Full time €20,000 - €27,500

    Embark on a rewarding career journey by becoming a Property Manager at our haart Estate Agents office in Luton. Experience the thrill of varied daily challenges, where you play a pivotal role in delivering unparalleled service to landlords and tenants alike. Enjoy the advantage of comprehensive training as you step into a role that promises excitement,...

  • Property Administrator

    20 minutes ago


    Luton, United Kingdom FirstPort Full time

    **Job Advert**: **Job Role**: Property Administrator **Location**:Worcester Office **Salary**: £20,000 - £22,000 per annum **Job Sector**: Large & Complex **Hours**:Monday to Friday 9.00am - 5.00pm As the Property Administrator, you will contribute to our vision of being the UK's favourite residential property manager by: - Provide a high standard...

  • Lettings Negotiator

    1 week ago


    Luton, United Kingdom Spicerhaart Full time

    Overview: Join the U.K’s largest independent property services group as a Lettings Negotiator, where no two days are the same, and where you can deliver exceptional service to both landlords and tenants. *** **A day in the life of a Lettings Negotiator in Luton** - Liaising with prospective tenants and arranging property viewings in line with their...

  • Lettings Negotiator

    1 week ago


    Luton, United Kingdom haart Full time

    : Join the U.K’s largest independent property services group as a Lettings Negotiator, where no two days are the same, and where you can deliver exceptional service to both landlords and tenants. *** **A day in the life of a Lettings Negotiator in Luton** - Liaising with prospective tenants and arranging property viewings in line with their needs -...