Employee Benefits Design Consultant
3 weeks ago
This is an exciting opportunity to work within a growing flexible benefits consulting team. This client-facing role is responsible for supporting Client Managers to deliver consultancy services for flexible benefit schemes delivered via WTW’s proprietary benefit enrolment technology. This varied role is integral in the delivery of the design, implementation and renewal services meeting the client’s requirements and objectives. This includes a range of services from scoping to capturing requirements, system testing, drafting communications, data preparation and analysis, as well as formulating opinions and recommendations to aid in the client’s decision-making process.
**The Role**:
**Design**
- Working with Clients, Consultants, Client Managers, Systems Configuration, Broking teams, and benefits providers to agree and document:
- The client benefit design and build requirements in the Benefits Requirements Specification
- The website content requirements in line with benefit design and client requirements, including collation of benefit provider information and policy documents
**Data**
- Preparing data for legacy benefit selections in line with design requirements and system configuration, and other ad hoc data files as required at implementation
- Undertaking data analysis including completion of the engagement and benefit take-up stats following the enrolment window
**Testing**
- Help to define test strategies to ensure internal teams and clients complete effective system testing
- Undertake design functionality system testing and resolve issues with the System Configuration team prior to handover to client.
- Co-ordinate client feedback and issue resolution during client testing
**Client management support**
- Point of contact for design queries raised by the client, administration, broking and configuration teams, escalating to the Client Managers as appropriate
- Support and preparation for project kick-off and planning meetings
- Support the team with project scope documentation defining agreed changes and fees
- Participate in regular internal and client meetings/calls as appropriate
- Provide input into change control processes, helping to identify required effort, risks and mitigating actions
**Internal Support**
- Support the effective operation of the Design Consulting team by sharing knowledge, ideas and solutions and identifying areas where internal processes/the service to clients can be improved
- Assist in other flexible benefit consulting projects when required
- Support and contribute to revenue growth opportunities within the flexible benefits consulting team
- Provide an efficient, professional service delivery to meet all client’s needs and promote the WTW brand
- Develop a strong knowledge of the UK benefits market and client’s flexible benefits scheme design and requirements
- Work collaboratively with colleagues across different teams within the Health and Benefits line of business and the wider organisation
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