Customer Service Advisor
4 days ago
**Rewards and Benefits on Offer;**
- Superb company culture
- Varied and interesting role
- Immediate start
- Permanent position
- Friendly working team environment
**The Company you will be working for;**
Our client is an established and successful company based in Newcastle. They are currently looking for a Customer Service Advisor to join their team on a permanent basis. If you are interested and meet the person specification of the job role, please applybelow.
**The job you’ll do;**
- Build positive relationships with clinics and trusts, working together to provide an outstanding service
- A primary contact for customers, coordinating orders and queries
- Assist in the resolution of outstanding queries to ensure supply on promise date
- Carry out administration tasks as and when required
- Update CS Manager with daily work, issues and KPI targets
- Process orders, fitting adjustment, and bespoke order
- Coordinate with internal departments and suppliers to manage orders and any potential issues
- Coordinate deliveries assisting dispatch team when required
- Manage customer expectations advising lead times, share product knowledge
**About you;**
- High customer service ethic and focus - develops deep knowledge of customer service goals and challenges, priorities patient needs and business strategies to ensure best service
- Communication skills - continuously in contact with internal and external customers
- Coordination - with clinics, trusts and provide feedback on challenges to the business
- Develops and maintains positive working relationships with others
- Assists colleagues where necessary
- Is passionate about meeting customer expectations and improving service levels
- Keeps pace with change - acquires knowledge/skills as the business develops
- 2-3 years’ experience in a similar environment
- NVQ or equivalent in Customer Service or Administration
- GCSE or equivalent in English and Math
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