Customer Experience Manager

2 weeks ago


Boscombe, United Kingdom Atalian Servest Full time

**Reference: /RC/08-11/708**

**Job Title: Customer Experience Manager**

**Pay Rate: £15.15 - Overtime Opportunities Business Schemes**

**Working Hours: Variable shift rota - 07:00 - 16:30, 10:30 - 20:30 - 46 hours per week**

**Location: Boscombe - _Applicant must have the right to work in the UK_**

**Would you be interested to join a leading facilities managementcompany with a reputation for excellence?**

Atalian Servest is currently recruiting for a Customer Experience Manager to join our passionate and driven team in Boscombe.

**Your primary responsibilities will include**:

- Ensure that the Cleaning, Back of House and Security functions run within their contractual obligations and are performing to the required levels of quality and service at all times; all work is carried out in full compliance with all Health, Safety, Environmentaland Quality regulations.
- To lead the teams to efficiently deliver Cleaning, Waste & Security services, whilst driving a culture of continuous improvement and innovation, thereby ensuring that the client is receiving the best value for money, for the services they require.
- To foster a true partnership philosophy with both the client and team members.
- Provide leadership and direction, to ensure that the company standards and policies are followed and maintained at all times. You will be part of the security rota on this site to support coverage.

**About You**:

- Strong Cleaning and Security understanding and experience in respective field
- Experience of working and building partnerships with clients
- Management experience or different work streams and work loads
- IOSH Managing Safely/NEBOSH qualification
- Knowledge of COSHH
- SIA licence DS/SG/CP frontline
- SIA licence PSCCTV
- Articulate and can communicate effectively with the clients and the IFM teams
- Organised individual who can demonstrate a record of planning and managing workflows
- Able to demonstrate an understanding of high-quality service delivery and its impact on this
- The ability to be agile and flexible to meet the needs and demands of the role
- Excellent time management organisation and focus on ability to prioritise and multi task with a clear ability to focus on detail

**Security Clearance to NPPV/2, or Non-Police Personnel Vetting to Level 2 required to be undertaken.**

**Benefits**:

- Access to Wagestream - a financial wellbeing tool
- Wide range of retail discounts
- Discounted gym membership
- Join our Cycle to Work scheme
- Access to “CHROMA”, our internal colleague-led diversity and inclusion community - join a committee or take part in our events
- Access to internal Mental Health First Aiders
- Immediate access to “Opportunity” our internal Learning and Development platform
- Required professional membership fees paid for
- Win monthly Atalian Servest Superstar Awards

**How to apply?**

** STRICTLY NO AGENCIES



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