Induction and Commissioning Specialist

2 weeks ago

Bournemouth, United Kingdom McCarthy Stone Full time

**We are seeking a highly motivated and experienced Induction and Commissioning Specialist to join our team. As an Induction and Commissioning Specialist, you will play a critical role in ensuring the successful onboarding and commissioning of new developments, ensuring that they meet our high standards of quality and service excellence.**

This role offers a unique opportunity to contribute to the growth and success of McCarthy Stone while making a meaningful difference in the lives of older adults.

**Salary: £30,000**

**Location: Southern - with travel**

**About McCarthy Stone**:
McCarthy Stone is the UK's leading developer and manager of retirement communities. With over 40 years of experience, we are dedicated to creating thriving communities for older adults, offering high-quality homes, tailored services, and a vibrant lifestyle. Our commitment to excellence and innovation sets us apart, making McCarthy Stone a rewarding and dynamic place to work.

**Primary Job Purpose**:
Accountable to the Head of Operational Excellence for providing customer facing teams with the know-how, capability, and confidence to best perform their roles in terms of how to do their work in a high quality and standardised way, and how to organise resources. Including the effective coordination of the commissioning of new developments.

**Key Responsibilities**:

- Provide advice on how to resource and cover services.
- Work with Operations and local Managers to drive the following to positively influence retention rates and achievement of objectives:

- effective workforce planning
- vacancy identification
- rota management
- recruitment
- managing staff hours within service charge budgets
- Co-ordinate and monitor to conclusion the thorough induction of new colleagues in existing and new developments and of colleagues changing roles.
- Co-ordinate and input in all parts of the handover process for the relevant Operations Manager
- Attend DTMs as directed and support with customer journey related events and feedback to the relevant Operations Managers
- Working from a standard template deliver an engaging presentation about the new development and the offering of additional services at Discovery days etc.
- Co-ordinate with the Operations Manager the ordering of provision of resources for running the development and for customer use.
- Supporting to build a community ahead of opening, guiding the House or Estates Manager with a plan on events and clubs for example and how best to use the budget in this respect.
- Oversee customer occupation, supporting the House & Estate Manager to deliver homeowner induction and including their responsibility around NHBC requirements.

**Person Secification**:
**Knowledge & Experience**
- Good computer skills
- Good administrative and organisational skills are essential in this role and experience in using computerised databases are desirable.
- Operational experience in a services, customer centric organisation, ideally including scheduling work and rostering.
- Coaching

**Skills & Competencies**
- Able to work on his/her own initiative and organise the daily workload in line with priority.
- Ideally previous resource planning, administration and coordination experience preferably gained in a similar environment.
- Sound Microsoft Office and database administration skills
- Effective stakeholder management

**Why Join McCarthy Stone?**

Opportunity to work for a market leader in retirement living with a strong reputation for quality and innovation.

Competitive salary and benefits package, including pension, healthcare, and opportunities for professional development.

Supportive and collaborative work environment with a focus on teamwork and employee well-being.

Chance to make a real difference in the lives of older adults by helping to create vibrant and inclusive communities where residents can thrive.

If you are passionate about making a positive impact and have the skills and experience to excel in this role, we would love to hear from you.

As the UK’s leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of November 2021, McCarthy Stone operates 475 developments across the UK for more than 20,000 people.

We believe in championing the role, wellbeing and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain.

We are proud to have been certified as a Great Place to Work 2022 as well as making the Great Place to Work Wellbeing list

  • Induction and Commissioning Specialist

    2 weeks ago

    Bournemouth, Bournemouth, United Kingdom McCarthy Stone Full time

    We are seeking a highly motivated and experienced Induction and Commissioning Specialist to join our team. As an Induction and Commissioning Specialist, you will play a critical role in ensuring the successful onboarding and commissioning of new developments, ensuring that they meet our high standards of quality and service excellence.This role offers a...

  • Head of Strategic Commissioning

    2 weeks ago

    Bournemouth, Bournemouth, United Kingdom Spencer Clarke Group Full time

    ~ Head of Strategic Commissioning ~Spencer Clarke Group are seeking a dynamic and experienced individual to lead the Council's Adult Social Care Strategy as the Head of Strategic Commissioning.Contract Lengths: 3-6 months with a view to extend to an ongoing contract.Pay Rates: £360 - £445 per day (negotiable depending on your experience).Location:...

  • Electrical Maintenance Craftsman

    1 month ago

    Bournemouth, United Kingdom Dorset Clinical Commissioning Group Full time

    Detailed job description and main responsibilities Responsible for providing administrative support in the daily running of the PSC service to include processing referrals, maintaining the service database, managing practitioner diaries and responding to enquiries Responsible for the ongoing development of PSP knowledge and skills through the...

  • Specialist MCA, Learning Disability and Neurodiversity Practitioner

    2 weeks ago

    Bournemouth, Bournemouth, United Kingdom Dorset Clinical Commissioning Group Full time

    Detailed job description and main responsibilities To understand the role in more detail please read the full job description and person specification documents which are attached to this advert Person specification Qualifications Essential criteria Educated to degree level / equivalent professional qualification Post graduate diploma or...

  • Specialist MCA, Learning Disability and Neurodiversity Practitioner

    1 month ago

    Bournemouth, United Kingdom Dorset Clinical Commissioning Group Full time

    Detailed job description and main responsibilities To understand the role in more detail please read the full job description and person specification documents which are attached to this advert Person specification Qualifications Essential criteria Educated to degree level / equivalent professional qualification Post graduate...

  • Commissioning Admin Support

    2 weeks ago

    Bournemouth, Bournemouth, United Kingdom Service Care Solutions - Social Work Full time

    Commissioning Admin Support needed with Bournemouth Christchurch and Poole CouncilStart Date: ASAPLocation - BournemouthDuration - Initially 3 monthsHours per week - 24 hours per weekSalary - £11.75ltd per hourDescription: General project support Accurate and organised record keeping and efiling Collate and escalate queries and issues to managers or respond...

  • Customer Relationship Specialist

    3 weeks ago

    Bournemouth, United Kingdom Domestic Appliance Guard Full time

    **Customer Relationship Specialist** **Basic Salary: £24,000 - £26,000 per annum plus commission** **Hours: 40 hours per week (Monday-Friday)** **Location: Bournemouth Dorset** We are looking for new talent in our Customer Service and Retentions team. Our employees are our most valuable asset and we believe in investing in everyone we employ. **Key...

  • Customer Research Specialist

    3 weeks ago

    Bournemouth, United Kingdom Better Comms (VOIP) Ltd Full time

    **Job Title**: Customer Research Specialist **Salary**: £22,308 per year + Commission OTE £28k **Hours**: Mon - Fri: 0900 - 1700 **Overview**: We are looking for a motivated and results-oriented Customer Research Specialist to join our team. In this role, you will be pivotal in gathering essential market intelligence by reaching out to businesses to...

  • Clinical Specialist OT

    1 month ago

    Bournemouth, United Kingdom Dorset Clinical Commissioning Group Full time

    Detailed job description and main responsibilities For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this...

  • Specialist Community Podiatrist

    1 week ago

    Bournemouth, United Kingdom Dorset Clinical Commissioning Group Full time

    Detailed job description and main responsibilities For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this...

  • Customer Care Specialist

    4 weeks ago

    Bournemouth, United Kingdom Domestic Appliance Guard Full time

    We're on the hunt for a Customer Care Specialist, ready to take our customer service to new heights! This role is not just about answering calls; it's about ensuring every customer's post-service experience is top-notch. In this exciting role, you'll engage with customers, resolve their queries, and turn their feedback into a success roadmap for us. **Key...

  • Customer Care Specialist

    1 month ago

    Bournemouth, United Kingdom Domestic Appliance Guard Full time

    We're on the hunt for a Customer Care Specialist, ready to take our customer service to new heights! This role is not just about answering calls; it's about ensuring every customer's post-service experience is top-notch. In this exciting role, you'll engage with customers, resolve their queries, and turn their feedback into a success roadmap for us. **Key...

  • Marketing Specialist

    1 month ago

    Bournemouth, United Kingdom Hendy Group Full time

    We have an exciting opportunity for a Marketing Specialist to join our talented team in Bournemouth, where you will have true scope and opportunity to grow your Marketing career. **The Opportunity** Operating within a dynamic, fast-moving industry, we as a Marketing team are at the heart of promoting who we at Hendy Group are and what we do. Reporting to...

  • Admin Team Leader MAS

    4 days ago

    Bournemouth, United Kingdom Dorset Clinical Commissioning Group Full time

    Detailed job description and main responsibilities For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this...

  • Customer Care Specialist

    6 days ago

    Bournemouth, United Kingdom Domestic Appliance Guard Full time

    We're on the hunt for a Customer Care Specialist, ready to take our customer service to new heights! This role is not just about answering calls; it's about ensuring every customer's post-service experience is top-notch. In this exciting role, you'll engage with customers, resolve their queries, and turn their feedback into a success roadmap for us. **Key...

  • Clinical Nurse Specialist

    2 days ago

    Bournemouth, United Kingdom Dorset Clinical Commissioning Group Full time

    Detailed job description and main responsibilities To understand the role in more detail please read the full job description and person specification documents which are attached to this advert. Person specification Qualifications Essential criteria Good standard of general education Technical Skills Competencies ...

  • Lung Cancer Nurse Specialist

    2 weeks ago

    Bournemouth, United Kingdom Dorset Clinical Commissioning Group Full time

    Detailed job description and main responsibilities To understand the role in more detail please read the full job description and person specification documents which are attached to this advert. Person specification Qualifications Essential criteria Registered Nurse Experience Essential criteria Minimum 3 years post...

  • Sales Specialist

    3 weeks ago

    Bournemouth, United Kingdom Cross path Full time

    **Job Summary**: We are seeking a motivated and results-driven Sales Specialist to join our client's team. As a Sales Specialist, you will be responsible for promoting and selling their moving services to potential customers. **What you’ll be doing for Just Move In**: - Achieving and exceeding personal sales targets, ensuring you are leading by example -...

  • Ear Wax Removal Specialist

    2 weeks ago

    Bournemouth, Bournemouth, United Kingdom Healthy Hearing Full time

    Ear Wax Removal SpecialistHealthy HearingDorset & Hampshire UK£26,000 pa basic salary plus CommissionsWe currently have an excellent opportunity for a full-time, experienced Wax Removal Specialist to work within a reputable, private client-based retail environment.As an independent, family-run business, exceptional customer service and aftercare is at the...

  • Marketing Specialist

    2 weeks ago

    Bournemouth, Bournemouth, United Kingdom Hendy Group Full time

    We have an exciting opportunity for a Marketing Specialist to join our talented team in Bournemouth, where you will have true scope and opportunity to grow your Marketing career.The OpportunityOperating within a dynamic, fast-moving industry, we as a Marketing team are at the heart of promoting who we at Hendy Group are and what we do.Reporting to our...