Induction and Commissioning Specialist

6 months ago

Bournemouth, United Kingdom McCarthy Stone Full time

**We are seeking a highly motivated and experienced Induction and Commissioning Specialist to join our team. As an Induction and Commissioning Specialist, you will play a critical role in ensuring the successful onboarding and commissioning of new developments, ensuring that they meet our high standards of quality and service excellence.**

This role offers a unique opportunity to contribute to the growth and success of McCarthy Stone while making a meaningful difference in the lives of older adults.

**Salary: £30,000**

**Location: Southern - with travel**

**About McCarthy Stone**:
McCarthy Stone is the UK's leading developer and manager of retirement communities. With over 40 years of experience, we are dedicated to creating thriving communities for older adults, offering high-quality homes, tailored services, and a vibrant lifestyle. Our commitment to excellence and innovation sets us apart, making McCarthy Stone a rewarding and dynamic place to work.

**Primary Job Purpose**:
Accountable to the Head of Operational Excellence for providing customer facing teams with the know-how, capability, and confidence to best perform their roles in terms of how to do their work in a high quality and standardised way, and how to organise resources. Including the effective coordination of the commissioning of new developments.

**Key Responsibilities**:

- Provide advice on how to resource and cover services.
- Work with Operations and local Managers to drive the following to positively influence retention rates and achievement of objectives:

- effective workforce planning
- vacancy identification
- rota management
- recruitment
- managing staff hours within service charge budgets
- Co-ordinate and monitor to conclusion the thorough induction of new colleagues in existing and new developments and of colleagues changing roles.
- Co-ordinate and input in all parts of the handover process for the relevant Operations Manager
- Attend DTMs as directed and support with customer journey related events and feedback to the relevant Operations Managers
- Working from a standard template deliver an engaging presentation about the new development and the offering of additional services at Discovery days etc.
- Co-ordinate with the Operations Manager the ordering of provision of resources for running the development and for customer use.
- Supporting to build a community ahead of opening, guiding the House or Estates Manager with a plan on events and clubs for example and how best to use the budget in this respect.
- Oversee customer occupation, supporting the House & Estate Manager to deliver homeowner induction and including their responsibility around NHBC requirements.

**Person Secification**:
**Knowledge & Experience**
- Good computer skills
- Good administrative and organisational skills are essential in this role and experience in using computerised databases are desirable.
- Operational experience in a services, customer centric organisation, ideally including scheduling work and rostering.
- Coaching

**Skills & Competencies**
- Able to work on his/her own initiative and organise the daily workload in line with priority.
- Ideally previous resource planning, administration and coordination experience preferably gained in a similar environment.
- Sound Microsoft Office and database administration skills
- Effective stakeholder management

**Why Join McCarthy Stone?**

Opportunity to work for a market leader in retirement living with a strong reputation for quality and innovation.

Competitive salary and benefits package, including pension, healthcare, and opportunities for professional development.

Supportive and collaborative work environment with a focus on teamwork and employee well-being.

Chance to make a real difference in the lives of older adults by helping to create vibrant and inclusive communities where residents can thrive.

If you are passionate about making a positive impact and have the skills and experience to excel in this role, we would love to hear from you.

As the UK’s leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of November 2021, McCarthy Stone operates 475 developments across the UK for more than 20,000 people.

We believe in championing the role, wellbeing and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain.

We are proud to have been certified as a Great Place to Work 2022 as well as making the Great Place to Work Wellbeing list

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