CRM Advisor

2 weeks ago


Edinburgh, United Kingdom Eastern Western Motor Group Full time

**Senior CRM Advisor**

**Eastern Western Motor Group**

**Up to £23,920 OTE £29,000**

**What does the job entail?**
- Contacting existing customers via phone throughout their ownership to try and maximise loyalty and retention
- Assisting customers with any issues they may have during the ownership of their MercedesBenz
- Promote and sell service plans
- Book sales appointments and/or test drives
- Understanding our model portfolio and be able to qualify a customer's needs and discuss a suitable MercedesBenz model
- Manage the customer journey as they approach the end of their finance agreements
- Proactively follow up any sales appointments made to ensure the customer has all the info they require

**Colleague Benefits**:

- Enjoy your birthday off on us every year
- Colleague Discount We offer excellent discounts on new and used car purchases, parts and servicing across all our brands.
- Industry leading training and development opportunities.
- Access to Vitality at Work which offers discounted health screening, gym membership discount and health and wellbeing support.
- Generous Holiday Allowance Your free time matters to us We give all our employees up to 40 days annual leave each year.
- Your Family Matters As a family run Company, your family matters to us. We offer our employees a pension plan, death in service scheme and access to our staff saving club. We also offer free corporate passes for Five Sister Zoo, Almond Valley and many more local attractions
- Cashpoint is our retail discount partner. You can save hundreds of pounds on everything from holidays to your weekly shopping
- Colleague Referral Bonuses Earn £1000 by referring a friend or family member to work for us.
- Vehicle Introduction Bonus Earn £100 by referring a friend or family member to purchase a car at one of our Dealerships.
- Up to 5 study days off per annum, plus time off for any exams.


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