Installation Administrator

5 days ago


Brighton and Hove, United Kingdom K&T Heating Services, part of the Sureserve Group PLC Full time

K&T Heating provides gas compliance services for local authority, housing association and charity customers, currently managing around 170,000 properties across London and the South East. Our Installations department is expanding, and we have an exciting opportunity for an Installs Admin to join the team in our Brighton office.

**Role**

The purpose of the role is to act as the focal point of contact for our installation customers, providing a high level of customer service across multiple contracts and projects. You will have experience in customer service from a previous administration role, preferably working within social housing/construction/heating.
- Scheduling jobs with customers across multiple contracts.
- To take ownership of the administration of an installation contract whilst co-working on various other contracts to ensure high levels of cooperation and knowledge within the team.
- Answer inbound customer calls for all clients in a courteous and professional manner.
- Answer customer queries and take ownership of any issues arising through to completion.
- Raise jobs and make appointments using the main customer database, booking in planned/reactive installations.
- Complete any associated administrative tasks as necessary, logging the information accurately and concisely.
- All associated ad-hoc administrative duties.

**Package**
- Full time, permanent position
- Perkbox
- Company Pension
- 40 Hour working week
- Competitive package: 21k
- 28 days annual leave including bank holidays, rising by one day with each full year of service (Max five additional)
- Potential of overtime

**Essential Criteria**
- Previous administrative experience, preferably from a social housing/construction background but not essential.
- Able to provide a high level of courteous, professional customer service
- Highly proficient in MS Office, in particular Outlook and Excel
- Good written and verbal communication skills
- Flexible attitude with strong organisational skills

K&T Heating is an equal opportunities employer that values everyone as an individual.

TAG: INDKTH

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Store discounts

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime

Ability to commute/relocate:

- Brighton and Hove, BN2 4QL: reliably commute or plan to relocate before starting work (required)

**Experience**:

- call centre / customer service: 1 year (required)

Reference ID: KTIA


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