Front of House Team Member

5 months ago

Surrey Quays, United Kingdom CrC (London) LTD. Full time

CrC (London) Limited are looking for applicants to fill an exciting role in our Pocket Geek Tech Repair branch in Surrey Quays, with availability for Barnet and Farringdon.

Pocket Geek Tech Repair is a network owned by Assurant, one of the world's largest insurance companies that is on the Fortune 500. Our goal with this network is to provide the highest quality repairs and service to both Assurant's insurance clients as well as to the general public. Currently we have 30 Pocket Geek Tech Repair stores in the UK, and we servce hundreds of thousands of clients every year.

A successful applicant would be taking part in the Front of House operation of the store. This includes:

- Greeting and Concierging customers upon arrival
- Logging client details and creating repair tickets
- Setting customer expectation for service times, and providing support and empathy to customers
- Handling payments and up-selling devices and device accessories

This role involves tasks such as:

- Logging onto Assurant's live system to update the status of repairs
- Quality Checking devices using software and cognitive functions with speed and accuracy
- Liasing with Engineers and Admin teams and working together to ensure that customer repair process is smooth
- Listening to customer needs and pointing them in the right direction to Software or Hardware Repairs, Device Sales or Accessory Sales

If you have an interest in Front of House Support and Sales roles in a Tech environment, this may be the job for you. Some experience is required in Sales or Service, Staff members receive Assurant official training and will have access to our knowledge base here at CrC. Ideally canditates have good knowledge of the workings of smartphones and computers.

Typical requirements for this role are:

- 4/C in English and Maths GCSE
- Some personal experience with IT equipment and software (Documents/Spreadsheets/Operating Systems)
- Previous work experience in any related role

The ability to work in a fast-paced environment with medium risk tolerance will be essential as you will be dealing with high-value devices, and dealing with customer data which is priceless to our clients.

Starting Salary is £11.50PH for all ages alongside a 3-month probation, this is renegotiated afterwards. Commission is also paid for every device sold and for revenue generated in-store on a team basis, with no bottom or top limit.

Our most successful Front of House members currently earn up to £27k/annum.

**Benefits**:

- Bonus scheme
- Access to cheaper devices and device repairs for personal/family use

**Job Types**: Full-time, Permanent

**Salary**: From £21,000.00 per year

COVID-19 considerations:
If you are displaying any symptoms of COVID-19 please postpone your interview with the contact details that will be provided.

**Job Types**: Full-time, Permanent

Pay: From £21,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Employee discount
- Store discount

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Commission pay
- Performance bonus

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Any: 2 years (preferred)

Willingness to travel:

- 25% (preferred)

Work Location: In person

Reference ID: CRCFOHsqmix1

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