Client Care Advisor
3 weeks ago
**Position**:
The Client Care Advisor is a highly skilled, contact centre based individual who manages diverse customer needs (including. new sales opportunities, client relationship building to encourage repeat purchase, after-sales support and general enquiries) within a luxury omni-channel environment (including. Personal Shopping, E-Commerce, Customer Service and Retail).
The Client Care Advisor finds ways to provide an exceptional Tiffany Experience. They are brand advocates delivering the highest service levels to every client and developing strong and lasting client relationships.
Fluent in English to deliver;
Service Excellence
Build enduring client relationships and inspire loyalty to our brand by creating a warm welcome and providing a personal service that ensures clients feel truly valued, which differentiates Tiffany & Co. from the competition.
Act as a trusted authority and honour commitments to reduce client effort in answer to their enquiry or in resolution of their issue.
Be curious and interested in the product range that we have availability and refresh knowledge on a regular basis.
As the client advocate, uphold integrity and accountability of internal departments and business processes to resolve client dissatisfaction and amplify confidence and loyalty. Be familiar with the customer journey to ensure that the client receives the most relevant and accurate response.
Demonstrate emotional intelligence in the escalation of service issues with the appropriate level of concern for the resolution and the client’s experience.
Gain and Grow Market Share
Work collaboratively to achieve individual and department sales plan, through use of strategic selling skills to execute sales opportunities and following through with enquiries to generate future sales opportunities.
Utilise cross-selling, up-selling and promote add-on and personalisation opportunities to maximise the value from a customer interaction
Consistent realisation and focus on the team’s conversion rate and average transaction value metrics and looking for and suggesting ways to drive improvement.
Efficiency and Productivity
Respond to customer needs in a consistently efficient, accurate and timely manner.
Display expertise in a multi-system, multi-tasking environment to manage calls, written correspondence and adhere to business processes and policies.
Consistently meet departmental productivity KPIs
Clienteling
Cultivate and maintain relationships to create a portfolio of relevant clients.
Leverage portfolio data to execute appropriate client outreach plans
- Acknowledge and celebrate milestone events to maximise opportunities that create lifetime memories for our customers and support opportunities for repeat purchase
**Requirements**:
Superior communication and interpersonal skills.
Previous sales or service experience in a retail or contact centre environment.
Familiarity with website technology, website navigation and terminology associated with e-commerce.
Flexibility with work schedule; weekends as required.
Must have authorization to work and remain in the UK
-
Client Recovery Advisor
3 weeks ago
London, United Kingdom Aware Recovery Care Full timeWhy You’ll Love This Client Recovery Advisor Job Do you have passion for meeting people where they are and supporting them on their road to recovery? Join the Aware Recovery Care team today in this Per Diem Client Recovery Advisor job in our New London, CT location. A CRA is an exclusive position available within Aware Recovery Care. The CRA serves...
-
Client Care Advisor- Spanish Speaking
1 week ago
London, Greater London, United Kingdom Tiffany & Co. Full timeThe Client Care Advisor is a skilled professional working in a contact center to meet various customer needs in a luxury omni-channel setting. This includes managing new sales opportunities, building client relationships, providing after-sales support, and handling general inquiries across Personal Shopping, E-Commerce, Customer Service, and Retail.The...
-
Leaving Care Personal Advisor
4 weeks ago
Uxbridge, Greater London, United Kingdom Service Care Solutions Full timeLeaving Care Personal Advisor Location: London Borough of Hillingdon Salary: £24ltd Contract Type: Initially 3 months About the Role The Personal Advisor role is an exciting opportunity for a dedicated and compassionate individual to work in collaboration with qualified Social Workers to assess the needs of looked after young people preparing for...
-
Client Advisor
1 month ago
London, United Kingdom Loro Piana Full time**Position**: The Client Advisor represents the Company with clients in our Boutique/Stores, Is expert in the sales of luxury goods, and responsible for the satisfaction and loyalty of every customer. Cooperates for reaching the qualitative and quantitative goals set in his/her department and in the store - Is polyvalent, constantly operating to serve the...
-
Client Advisor
2 days ago
London, United Kingdom Diesel Full time**Client Advisor**: Diesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry. While retaining always its DNA, in recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market. Diesel is a truly worldwide organization....
-
Client Advisor
5 days ago
London, United Kingdom Diesel Full time**Client Advisor**: Diesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry. While retaining always its DNA, in recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market. Diesel is a truly worldwide organization....
-
Leaving Care Personal Advisor
3 weeks ago
Uxbridge, Greater London, United Kingdom Service Care Solutions Ltd Full timeLeaving Care Personal Advisor Location: London Borough of Hillingdon Salary: £24ltd Contract Type: Initially 3 months About the Role The Personal Advisor role is an exciting opportunity for a dedicated and compassionate individual to work in collaboration with qualified Social Workers to assess the needs of looked after young people preparing for...
-
Client Care Advisor- Spanish Speaking
1 week ago
LONDON, United Kingdom TIFFANY & CO Full timeThe Client Care Advisor is a highly skilled, contact centre based individual who manages diverse customer needs (including. new sales opportunities, client relationship building to encourage repeat purchase, after-sales support and general enquiries) within a luxury omni-channel environment (including. Personal Shopping, E-Commerce, Customer Service and...
-
Client Care Advisor- Spanish Speaking
4 weeks ago
London, United Kingdom TIFFANY & CO Full timePoste The Client Care Advisor is a highly skilled, contact centre based individual who manages diverse customer needs (including. new sales opportunities, client relationship building to encourage repeat purchase, after-sales support and general enquiries) within a luxury omni-channel environment (including. Personal Shopping, E-Commerce, Customer Service...
-
Client Care Advisor- Spanish Speaking
7 days ago
London, Greater London, United Kingdom TIFFANY & CO Full timePosteThe Client Care Advisor is a highly skilled, contact centre based individual who manages diverse customer needs (including. new sales opportunities, client relationship building to encourage repeat purchase, after-sales support and general enquiries) within a luxury omni-channel environment (including. Personal Shopping, E-Commerce, Customer Service and...
-
Client Care Advisor- French Speaking
2 weeks ago
London, United Kingdom Tiffany & Co. Full timeThe Client Care Advisor is a highly skilled, contact centre based individual who manages diverse customer needs (including. new sales opportunities, client relationship building to encourage repeat purchase, after-sales support and general enquiries) within a luxury omni-channel environment (including. Personal Shopping, E-Commerce, Customer Service and...
-
Client Care Advisor- Spanish Speaking
7 days ago
LONDON, United Kingdom TIFFANY & CO Full timePoste The Client Care Advisor is a highly skilled, contact centre based individual who manages diverse customer needs (including. new sales opportunities, client relationship building to encourage repeat purchase, after-sales support and general enquiries) within a luxury omni-channel environment (including. Personal Shopping, E-Commerce, Customer Service...
-
Client Care Advisor- Spanish Speaking
1 month ago
London, United Kingdom Tiffany & Co. Full timeThe Client Care Advisor is a highly skilled, contact centre based individual who manages diverse customer needs (including. new sales opportunities, client relationship building to encourage repeat purchase, after-sales support and general enquiries) within a luxury omni-channel environment (including. Personal Shopping, E-Commerce, Customer Service and...
-
Client Care Advisor- French Speaking
2 weeks ago
London, United Kingdom LVMH Group Full timeThe Client Care Advisor is a highly skilled, contact centre based individual who manages diverse customer needs (including. new sales opportunities, client relationship building to encourage repeat purchase, after-sales support and general enquiries) within a luxury omni-channel environment (including. Personal Shopping, E-Commerce, Customer Service and...
-
Client Care Advisor- Spanish Speaking
3 weeks ago
London, United Kingdom LVMH Group Full timeThe Client Care Advisor is a highly skilled, contact centre based individual who manages diverse customer needs (including. new sales opportunities, client relationship building to encourage repeat purchase, after-sales support and general enquiries) within a luxury omni-channel environment (including. Personal Shopping, E-Commerce, Customer Service and...
-
Client Relationship Partner
1 month ago
London, United Kingdom Switch Advisor Ltd Full time**Switch Advisor Ltd** is looking for a **Customer Relations Representative **to join our company. The Customer Relations Representative will be responsible for developing relationships with key decision makers and make sure their needs are met. **Responsibilities**: **Engage in a wide range of tasks related to customer acquisition, acquisition development,...
-
Client Care Advisor- Spanish Speaking
2 weeks ago
London, United Kingdom Tiffany & Co. Full timeThe Client Care Advisor is a highly skilled, contact centre based individual who manages diverse customer needs (including. new sales opportunities, client relationship building to encourage repeat purchase, after-sales support and general enquiries) within a luxury omni-channel environment (including. Personal Shopping, E-Commerce, Customer Service and...
-
Client Care Advisor- French Speaking
1 week ago
London, United Kingdom TIFFANY & CO Full timeThe Client Care Advisor is a highly skilled, contact centre based individual who manages diverse customer needs (including. new sales opportunities, client relationship building to encourage repeat purchase, after-sales support and general enquiries) within a luxury omni-channel environment (including. Personal Shopping, E-Commerce, Customer Service and...
-
Client Care Advisor- French Speaking
2 weeks ago
London, United Kingdom Tiffany & Co. Full timeThe Client Care Advisor is a highly skilled, contact centre based individual who manages diverse customer needs (including. new sales opportunities, client relationship building to encourage repeat purchase, after-sales support and general enquiries) within a luxury omni-channel environment (including. Personal Shopping, E-Commerce, Customer Service and...
-
Client Advisor
5 days ago
London, United Kingdom Diesel Full timeClient Advisor Diesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry. While retaining always its DNA, in recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market. Diesel is a truly worldwide...