Client Care Advisor- Spanish Speaking

2 weeks ago


London, Greater London, United Kingdom Tiffany & Co. Full time

The Client Care Advisor is a skilled professional working in a contact center to meet various customer needs in a luxury omni-channel setting. This includes managing new sales opportunities, building client relationships, providing after-sales support, and handling general inquiries across Personal Shopping, E-Commerce, Customer Service, and Retail.

The Client Care Advisor's main goal is to deliver an exceptional experience consistent with the Tiffany brand. They are dedicated to offering top-tier service and cultivating long-lasting client relationships.

The ideal candidate should be fluent in Spanish and English to provide:

  • Service Excellence: Creating a warm welcome, ensuring clients feel valued, and differentiating Tiffany & Co. from competitors.
  • Building enduring client relationships and inspiring loyalty by being a trusted authority.
  • Gaining and Growing Market Share: Collaborating to achieve sales goals, using selling skills effectively, and focusing on conversion rates and transaction values.
  • Efficiency and Productivity: Responding promptly and accurately to customer needs, displaying expertise in multitasking, and meeting productivity targets.
  • Clienteling: Cultivating client relationships, executing outreach plans, and creating memorable experiences for customers.


Requirements:
  • Superior communication and interpersonal skills.
  • Previous sales or service experience in retail or a contact center.
  • Familiarity with e-commerce technology and website navigation.
  • Flexibility with work schedule, including weekends.
  • Authorization to work and remain in the UK.


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