Client Care Advisor- Spanish Speaking
4 weeks ago
The Client Care Advisor finds ways to provide an exceptional Tiffany Experience. They are brand advocates delivering the highest service levels to every client and developing strong and lasting client relationships.
Fluent in Spanish and English to deliver;
Service Excellence
Build enduring client relationships and inspire loyalty to our brand by creating a warm welcome and providing a personal service that ensures clients feel truly valued, which differentiates Tiffany & Co. from the competition.
Act as a trusted authority and honour commitments to reduce client effort in answer to their enquiry or in resolution of their issue.
Be curious and interested in the product range that we have availability and refresh knowledge on a regular basis.
As the client advocate, uphold integrity and accountability of internal departments and business processes to resolve client dissatisfaction and amplify confidence and loyalty. Be familiar with the customer journey to ensure that the client receives the most relevant and accurate response.
Demonstrate emotional intelligence in the escalation of service issues with the appropriate level of concern for the resolution and the client's experience.
Gain and Grow Market Share
Work collaboratively to achieve individual and department sales plan, through use of strategic selling skills to execute sales opportunities and following through with enquiries to generate future sales opportunities.
Utilise cross-selling, up-selling and promote add-on and personalisation opportunities to maximise the value from a customer interaction
Consistent realisation and focus on the team's conversion rate and average transaction value metrics and looking for and suggesting ways to drive improvement.
Efficiency and Productivity
Respond to customer needs in a consistently efficient, accurate and timely manner.
Display expertise in a multi-system, multi-tasking environment to manage calls, written correspondence and adhere to business processes and policies.
Consistently meet departmental productivity KPIs
Clienteling
Cultivate and maintain relationships to create a portfolio of relevant clients.
Leverage portfolio data to execute appropriate client outreach plans-
Acknowledge and celebrate milestone events to maximise opportunities that create lifetime memories for our customers and support opportunities for repeat purchase Requirements:
Superior communication and interpersonal skills.
Previous sales or service experience in a retail or contact centre environment.
Familiarity with website technology, website navigation and terminology associated with e-commerce.
Flexibility with work schedule; weekends as required.
Must have authorization to work and remain in the UK
-
Client Care Advisor- Spanish Speaking
4 weeks ago
London, Greater London, United Kingdom Tiffany & Co. Full timeThe Client Care Advisor is a skilled professional working in a contact center to meet various customer needs in a luxury omni-channel setting. This includes managing new sales opportunities, building client relationships, providing after-sales support, and handling general inquiries across Personal Shopping, E-Commerce, Customer Service, and Retail.The...
-
Client Care Advisor- Spanish Speaking
2 months ago
London, United Kingdom Tiffany & Co. Full timeThe Client Care Advisor is a highly skilled, contact centre based individual who manages diverse customer needs (including. new sales opportunities, client relationship building to encourage repeat purchase, after-sales support and general enquiries) within a luxury omni-channel environment (including. Personal Shopping, E-Commerce, Customer Service and...
-
Client Care Advisor- Spanish Speaking
2 months ago
London, United Kingdom Tiffany & Co. Full timeThe Client Care Advisor is a highly skilled, contact centre based individual who manages diverse customer needs (including. new sales opportunities, client relationship building to encourage repeat purchase, after-sales support and general enquiries) within a luxury omni-channel environment (including. Personal Shopping, E-Commerce, Customer Service and...
-
Client Care Advisor- Spanish Speaking
2 months ago
London, United Kingdom TIFFANY & CO Full timePoste The Client Care Advisor is a highly skilled, contact centre based individual who manages diverse customer needs (including. new sales opportunities, client relationship building to encourage repeat purchase, after-sales support and general enquiries) within a luxury omni-channel environment (including. Personal Shopping, E-Commerce, Customer Service...
-
Client Care Advisor- Spanish Speaking
2 weeks ago
London, United Kingdom Tiffany & Co. Full timeThe Client Care Advisor is a highly skilled, contact centre based individual who manages diverse customer needs (including. new sales opportunities, client relationship building to encourage repeat purchase, after-sales support and general enquiries) within a luxury omni-channel environment (including. Personal Shopping, E-Commerce, Customer Service and...
-
Client Care Advisor- Spanish Speaking
2 weeks ago
London, United Kingdom Tiffany & Co. Full timeThe Client Care Advisor is a highly skilled, contact centre based individual who manages diverse customer needs (including. new sales opportunities, client relationship building to encourage repeat purchase, after-sales support and general enquiries) within a luxury omni-channel environment (including. Personal Shopping, E-Commerce, Customer Service and...
-
Client Care Advisor- Spanish Speaking
2 weeks ago
London, United Kingdom Tiffany & Co. Full timeThe Client Care Advisor is a highly skilled, contact centre based individual who manages diverse customer needs (including. new sales opportunities, client relationship building to encourage repeat purchase, after-sales support and general enquiries) within a luxury omni-channel environment (including. Personal Shopping, E-Commerce, Customer Service and...
-
Client Care Advisor- Spanish Speaking
2 weeks ago
London, United Kingdom Tiffany & Co. Full timeThe Client Care Advisor is a highly skilled, contact centre based individual who manages diverse customer needs (including. new sales opportunities, client relationship building to encourage repeat purchase, after-sales support and general enquiries) within a luxury omni-channel environment (including. Personal Shopping, E-Commerce, Customer Service and...
-
Client Care Advisor- Spanish Speaking
2 weeks ago
London, United Kingdom Tiffany & Co. Full timeThe Client Care Advisor is a highly skilled, contact centre based individual who manages diverse customer needs (including. new sales opportunities, client relationship building to encourage repeat purchase, after-sales support and general enquiries) within a luxury omni-channel environment (including. Personal Shopping, E-Commerce, Customer Service and...
-
Client Care Advisor- Spanish Speaking
4 weeks ago
LONDON, United Kingdom TIFFANY & CO Full timePoste The Client Care Advisor is a highly skilled, contact centre based individual who manages diverse customer needs (including. new sales opportunities, client relationship building to encourage repeat purchase, after-sales support and general enquiries) within a luxury omni-channel environment (including. Personal Shopping, E-Commerce, Customer Service...
-
Client Care Advisor- Spanish Speaking
4 weeks ago
London, Greater London, United Kingdom TIFFANY & CO Full timePosteThe Client Care Advisor is a highly skilled, contact centre based individual who manages diverse customer needs (including. new sales opportunities, client relationship building to encourage repeat purchase, after-sales support and general enquiries) within a luxury omni-channel environment (including. Personal Shopping, E-Commerce, Customer Service and...
-
London, United Kingdom South West Recruitment Full timeWe are recruiting for a Full Time Customer Service Advisor to speak both Italian and Spanish. ***Fully Remote Anywhere in the UK after training based in London office** **Main Purpose of role**: - Dealing with customer quires on our system and translating replies from Italian to Spanish and Spanish to Italian - To deliver customer service / excellence in...
-
Client Care Advisor- Spanish Speaking
1 month ago
London, United Kingdom LVMH Group Full timeThe Client Care Advisor is a highly skilled, contact centre based individual who manages diverse customer needs (including. new sales opportunities, client relationship building to encourage repeat purchase, after-sales support and general enquiries) within a luxury omni-channel environment (including. Personal Shopping, E-Commerce, Customer Service and...
-
Client Care Advisor- Spanish Speaking
2 weeks ago
London, United Kingdom LVMH Group Full timeThe Client Care Advisor is a highly skilled, contact centre based individual who manages diverse customer needs (including. new sales opportunities, client relationship building to encourage repeat purchase, after-sales support and general enquiries) within a luxury omni-channel environment (including. Personal Shopping, E-Commerce, Customer Service and...
-
Client Care Advisor- Spanish Speaking
1 month ago
London, United Kingdom Tiffany & Co. Full timeThe Client Care Advisor is a highly skilled, contact centre based individual who manages diverse customer needs (including. new sales opportunities, client relationship building to encourage repeat purchase, after-sales support and general enquiries) within a luxury omni-channel environment (including. Personal Shopping, E-Commerce, Customer Service and...
-
Spanish Club Leader
6 days ago
London, United Kingdom Spanish Clubs Full timeLooking to earn some part time money using your language skills? Do you speak fluent Spanish as well as English? Are you passionate about languages with a desire to work with children? Are you outgoing with bags of enthusiasm? Are you looking for part-time, term time only work without all the hassle of lesson prep? Then this is the perfect option for...
-
Client Care Advisor- Spanish and French Speaking
2 months ago
London, United Kingdom Tiffany & Co. Full timeThe Client Care Advisor is a highly skilled, contact centre based individual who manages diverse customer needs (including. new sales opportunities, client relationship building to encourage repeat purchase, after-sales support and general enquiries) within a luxury omni-channel environment (including. Personal Shopping, E-Commerce, Customer Service and...
-
Client Care Advisor- French Speaking
1 month ago
London, United Kingdom Tiffany & Co. Full timeThe Client Care Advisor is a highly skilled, contact centre based individual who manages diverse customer needs (including. new sales opportunities, client relationship building to encourage repeat purchase, after-sales support and general enquiries) within a luxury omni-channel environment (including. Personal Shopping, E-Commerce, Customer Service and...
-
HR Services Advisor
2 weeks ago
London, United Kingdom Value Retail Full timeHR Services Advisor - Spanish Speaking - London, GB- Full Time**HR Services Advisor - Spanish speaking ¦ Central ¦ Permanent Full time** **Something Extraordinary Every Day** - As our - **HR Services Advisor - Spanish speaking** you will be responsible for supporting the business across a wide range of HR activities including learning and development,...
-
London, United Kingdom South West Recruitment Ltd Full timeWe are recruiting for a Full Time Customer Service Advisor to speak both Italian and Spanish. **Fully Remote Anywhere in the UK after training based in London office** **Main Purpose of role**: - Dealing with customer quires on our system and translating replies from Italian to Spanish and Spanish to Italian - To deliver customer service / excellence in...
