Client Care Advisor- French Speaking
2 weeks ago
The Client Care Advisor is a highly skilled, contact centre based individual who manages diverse customer needs (including. new sales opportunities, client relationship building to encourage repeat purchase, after-sales support and general enquiries) within a luxury omni-channel environment (including. Personal Shopping, E-Commerce, Customer Service and Retail).
The Client Care Advisor finds ways to provide an exceptional Tiffany Experience. They are brand advocates delivering the highest service levels to every client and developing strong and lasting client relationships. Fluent in Spanish, French, and English to deliver; Service Excellence Build enduring client relationships and inspire loyalty to our brand by creating a warm welcome and providing a personal service that ensures clients feel truly valued, which differentiates Tiffany & Co. from the competition. Act as a trusted authority and honour commitments to reduce client effort in answer to their enquiry or in resolution of their issue. Be curious and interested in the product range that we have availability and refresh knowledge on a regular basis. As the client advocate, uphold integrity and accountability of internal departments and business processes to resolve client dissatisfaction and amplify confidence and loyalty. Be familiar with the customer journey to ensure that the client receives the most relevant and accurate response. Demonstrate emotional intelligence in the escalation of service issues with the appropriate level of concern for the resolution and the client's experience. Gain and Grow Market Share Work collaboratively to achieve individual and department sales plan, through use of strategic selling skills to execute sales opportunities and following through with enquiries to generate future sales opportunities. Utilise cross-selling, up-selling and promote add-on and personalisation opportunities to maximise the value from a customer interaction Consistent realisation and focus on the team's conversion rate and average transaction value metrics and looking for and suggesting ways to drive improvement. Efficiency and Productivity Respond to customer needs in a consistently efficient, accurate and timely manner. Display expertise in a multi-system, multi-tasking environment to manage calls, written correspondence and adhere to business processes and policies. Consistently meet departmental productivity KPIs Clienteling Cultivate and maintain relationships to create a portfolio of relevant clients. Leverage portfolio data to execute appropriate client outreach plans- Acknowledge and celebrate milestone events to maximise opportunities that create lifetime memories for our customers and support opportunities for repeat purchase ProfileRequirements:
Superior communication and interpersonal skills. French Speaking and writing Previous sales or service experience in a retail or contact center environment. Familiarity with website technology, website navigation and terminology associated with e-commerce. Flexibility with work schedule; weekends as required. Must have authorization to work and remain in the UKaccess_time 12 days ago | place Central london
#J-18808-Ljbffr-
Client Care Advisor- French Speaking
3 weeks ago
London, United Kingdom Tiffany & Co. Full timeThe Client Care Advisor is a highly skilled, contact centre based individual who manages diverse customer needs (including. new sales opportunities, client relationship building to encourage repeat purchase, after-sales support and general enquiries) within a luxury omni-channel environment (including. Personal Shopping, E-Commerce, Customer Service and...
-
Client Care Advisor- French Speaking
12 hours ago
London, United Kingdom LVMH Group Full timeThe Client Care Advisor is a highly skilled, contact centre based individual who manages diverse customer needs (including. new sales opportunities, client relationship building to encourage repeat purchase, after-sales support and general enquiries) within a luxury omni-channel environment (including. Personal Shopping, E-Commerce, Customer Service and...
-
Client Care Advisor- French Speaking
2 weeks ago
London, United Kingdom LVMH Group Full timeThe Client Care Advisor is a highly skilled, contact centre based individual who manages diverse customer needs (including. new sales opportunities, client relationship building to encourage repeat purchase, after-sales support and general enquiries) within a luxury omni-channel environment (including. Personal Shopping, E-Commerce, Customer Service and...
-
Client Care Advisor- French Speaking
2 weeks ago
London, United Kingdom Tiffany & Co. Full timeThe Client Care Advisor is a highly skilled, contact centre based individual who manages diverse customer needs (including. new sales opportunities, client relationship building to encourage repeat purchase, after-sales support and general enquiries) within a luxury omni-channel environment (including. Personal Shopping, E-Commerce, Customer Service and...
-
Client Care Advisor- French Speaking
11 hours ago
London, United Kingdom Tiffany & Co. Full timeThe Client Care Advisor is a highly skilled, contact centre based individual who manages diverse customer needs (including. new sales opportunities, client relationship building to encourage repeat purchase, after-sales support and general enquiries) within a luxury omni-channel environment (including. Personal Shopping, E-Commerce, Customer Service and...
-
Team Assistant
1 day ago
London, United Kingdom FRENCH RESOURCES Full timeNational law firm with a French desk based in London is looking for a **French speaking Team Assistant** to work with both the French and UK teams. This law firm strives to create meaningful personal and professional development opportunities and offer flexible working in support of a good work-life balance.The Team Assistantwill be the single point of...
-
Administrative Assistant
3 days ago
London, United Kingdom FRENCH RESOURCES Full timeGrowing financial planning practice is looking for a motivated, proactive and enthusiastic **French speaking Administrative Assistant** to provide support to the adviser for their corporate clients. The role requires strong organisational skills, excellent customer service experience, confidence in using in MS Office and in exchange,our client will offer a...
-
French Speaking Booking Agent
4 days ago
London, United Kingdom French Selection UK Full timeFRENCH SELECTION UK French Speaking Booking Agent Salary: Circa £33,000 pa + Commission + benefits Location: London Ref: 135FR Rotational shift pattern 40 hours per week Hybrid after 3 months probation Travel ticket loan, discounted food and beverage on site, subsidised eye care, festive hamper, social events and many more benefits VIEW JOB...
-
French Speaking Customer Services Advisor
1 month ago
London, United Kingdom Wild Berry Associates Full timeWe are recruiting a French Speaking Customer Service Advisor for an exciting online travel company, this role is for 6 months starting ASAP. You will speak business level English and French. This is a hybrid role, the office is based in central London. - Confidence will be key to this role as you will need the ability to handle complaints, mediation and...
-
London, United Kingdom Proactive Solutions Group Ltd Full timeWork From Home French Speaking Telemarketing Advisor **This Desk Based B2B French Speaking Telemarketing Advisor position is 10:00-18:30 Monday to Friday**Calling B2B the Work From Home B2B Telesales Executive / Telemarketing Advisor will be tasked with appointment setting, contacting client data, arranging appointments for the clients field based business...
-
French speaking Key Account Manager
3 days ago
London, United Kingdom French Selection Full timeFRENCH SELECTION UKFrench speaking Key Account ManagerLocation: LondonSalary: Up to £45,000 plus bonusRef: 4189SF2To apply using our preferred format, please visit French Selection UK website, go to the vacancies page, search job reference: 4189MF2The Company:Our client is a well-established and accomplished British company, with a site in central London,...
-
French Speaking Marketing Executive
3 days ago
London, United Kingdom French Selection Full time €40,000FRENCH SELECTION (FS) Italian speaking Marketing Manager Location: London Hybrid working pattern Salary: Up to £40,000 depending on experience Ref: 142IT To apply using our preferred format, please visit French Selection UK website, go to the vacancies page, search job reference: To increase brand awareness through marketing The Role: -...
-
French Speaking Marketing Executive
7 hours ago
London, United Kingdom French Selection Full time €40,000FRENCH SELECTION (FS) Italian speaking Marketing Manager Location: London Hybrid working pattern Salary: Up to £40,000 depending on experience Ref: 142IT To apply using our preferred format, please visit French Selection UK website, go to the vacancies page, search job reference: To increase brand awareness through marketing The Role: -...
-
Technical Support Advisor
1 week ago
Feltham, Greater London, United Kingdom French Selection UK Full time €29,500German speaking Technical Support Advisor Depending on experience) + Bonus + Excellent benefits Full time permanent position Hybrid working system* - 2 days in the office / 3 days at home Please visit the French Selection UK website, vacancies section, search job reference:Applications submitted on our website will come to us in Word format, which means they...
-
Technical Support Advisor
2 weeks ago
Feltham, Greater London, United Kingdom French Selection UK Full timeGerman speaking Technical Support Advisor Depending on experience) + Bonus + Excellent benefits Full time permanent position Hybrid working system* - 2 days in the office / 3 days at home Please visit the French Selection UK website, vacancies section, search job reference:Applications submitted on our website will come to us in Word format, which means they...
-
German speaking Technical Support Advisor
5 days ago
Feltham, Greater London, United Kingdom FRENCH SELECTION Full time €29,500FRENCH SELECTION UK German speaking Technical Support Advisor Salary: up to £29,500 p.a. (Depending on experience) + Bonus + Excellent benefits Location: Feltham Ref: 4191TG Full time permanent position Working hours Mon-Thurs 8am 5pm, Fri 8am 3pm Hybrid working system* - 2 days in the office / 3 days at home VIEW JOB DESCRIPTION > APPLY NOW ...
-
Technical Support Advisor
2 months ago
Feltham, Greater London, United Kingdom French Selection UK Full timeGerman speaking Technical Support Advisor Depending on experience) + Bonus + Excellent benefits Commutable by car from Surrey, Addlestone, Weybridge, Hersham, Esher, Ashford, Feltham, Twickenham, Greater London, South West London, M3, A308 Full time permanent position* *Hybrid working system* - 2 days in the office / 3 days at home Please visit the French...
-
French speaking Key Account Manager
2 days ago
London, United Kingdom French Selection Full time €45,000FRENCH SELECTION UK French speaking Key Account Manager Location: London Salary: Up to £45,000 plus bonus Ref: 4189SF2 To apply using our preferred format, please visit French Selection UK website, go to the vacancies page, search job reference: 4189MF2 The Company: Our client is a well-established and accomplished British company, with a site in central...
-
French speaking Key Account Manager
3 days ago
London, United Kingdom French Selection Full timeFRENCH SELECTION UK French speaking Key Account ManagerLocation: LondonSalary: Up to £45,000 plus bonusRef: 4189SF2To apply using our preferred format, please visit French Selection UK website, go to the vacancies page, search job reference: 4189MF2The Company: Our client is a well-established and accomplished British company, with a site in central London,...
-
French speaking Key Account Manager
3 days ago
London, United Kingdom French Selection Full time €45,000FRENCH SELECTION UK French speaking Key Account Manager Location: London Salary: Up to £45,000 plus bonus Ref: 4189SF2 To apply using our preferred format, please visit French Selection UK website, go to the vacancies page, search job reference: 4189MF2 The Company: Our client is a well-established and accomplished British company, with a site in central...