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Business Services Officer

7 months ago

Ilkeston, United Kingdom iWork Recruitment Limited Full time

Contract to start on 18-03-24 until 31-05-24 with a possible extension.

**Purpose of this role**:
To supervise the provision of operational services where systems and process are important. Or, as expert administrators, to provide an efficient and courteous service to the public, colleagues, MPs and other agencies.

**Responsibilities**

Build and sustain relationships and liaise with various groups which may include employees, managers, service users, elected members, other Departments of the County Client, Partner organisations, recognised trade union officials and outside bodies.

Where required, supervisory responsibility for a team of employees, including allocation of work.

To monitor team or service performance and deploy assigned resources towards defined objectives and within defined limits, to ensure operational and cost efficiency.

Perform detailed manipulation, analysis/evaluation of specialised but relatively straightforward, information or work flow.

Maintain and improve operational efficiency and quality of service of own area through improvements in procedures/process.

Manage diaries, organise and service meetings and initiate actions.

Produce and manage correspondence and initiate responses.

Prepare confidential documents, reports and other materials using some none standard formats and software.

Manage a team of business services staff to provide an efficient and effective business support function ensuring services are delivered to agreed targets and objectives and meet quality standards.

Ensure the effective co-ordination of work streams to manage business support within own area of responsibility to support peaks and troughs in business need.

Provide, through advice and guidance to social care professionals, operational managers and employees on relevant policies, processes and procedures ensuring compliance with appropriate regulations and legislation.

Effectively manage the continual development of members of the team, setting objectives and monitoring performance.

Responsible for monitoring budgets and the analysis, manipulation and presentation of information and data to inform operational and financial decisions.

Undertake research and project work under direction of the Business Service Manager.

Work flexibly across Children’s Services Business Services functions providing effective administrative support possibly at a different location as required.

5246198-03-24

**Job Type**: Part-time

**Salary**: £12.05 per hour

Work Location: In person

Reference ID: 5246198-03-24