Service Advisor

3 months ago


Liverpool, United Kingdom Jago Consultants Full time

My client is looking for an experienced **Service Advisor** for their busy Aftersales department in the Liverpool area.

**Requirements**:

- Excellent communication, interpersonal, and negotiation skills
- An ability to be highly organized and able to prioritize workloads
- A positive attitude at all times and always lead by example
- At least two years of previous Service Advisor Experience within a main Dealer.

**Objectives include**:

- Maximising service profitability through the use of professional sales techniques
- Sell additional products, services, and repair works professionally
- Ensure customer awareness of all products and services available.
- Approach all customers and assist with requests, including requests regarding parts, vehicle sales and repairs.
- Maintain effective liaison with sales, parts, and workshop teams.
- Ensure the tidiness of the reception desk to promote the professional image of the retail facility and that all displays/promotions, prices, materials, etc are current and in first-class condition.
- Maintain a presence at the service reception desk, ensuring that all customer queries (whether in person or on the telephone) are answered or dealt with immediately.
- Answer customers' questions regarding technical problems in a manner that is easily understood and does not use excessive jargon or find the appropriate member of staff to do so.
- Proactively contact customers to update them on the progress of work.
- Notify customers promptly of the completion of work.
- Handle dissatisfied customers calmly and all customer complaints to be brought to the attention of the Service Manager

**you will-**
- Follow correct procedure when issuing loan cars to customers, ensuring all paperwork is completed correctly and copies of the customer’s driving license are obtained (when applicable)
- Document all warranty work as per manufacturer requirements and retail policy and ensure the customer signs for all work undertaken
- Accurately maintain departmental systems
- Ensure compliance with all health and safety / environmental / company policies
- Undertake other tasks and responsibilities as requested by the front-of-house Service Manager

**Salary**:

- £26k-£28k basic depending on experience with OTE £36k

**Working pattern
- **Monday to Friday 08.30-17.00 and every other sat 08.30-12.30

Is this vacancy not quite what you're looking for? Give me a call and hear about the other vacancies we have within the Auto trade

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**Job Types**: Full-time, Permanent

**Salary**: £26,000.00-£36,000.00 per year

Work Location: In person

Reference ID: 9408JMT



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