Returns Administrator

7 months ago


Wakefield, United Kingdom EasyBathrooms Full time

**The Company**

Cubico (UK) Ltd t/as Easy Bathrooms is a multi-channel business with a full product offering able to service trade customers, including national distributors, house builders and contractors and has opened its own range of high-quality showrooms and trade counters serving the end consumer and local tradesmen.

**The Position**

**Responsibilities**
- Liaising with supplier database to arrange collection of faulty/unrequited items in a timely and thorough manner. Coordinate collection if required with supplier base from multiple locations.
- Processing returns from the customer base and assigning correct stock locations to products once processed.
- Prepare reports to feedback to buyers/warehouse on any issues with the product quality or the delivery experience received by customers. Analyse customer returns data looking for trends.
- Liaise with warehouse dispatch / QC teams to address any QC failure or delivery failure details.
- Process improvement where possible.
- Review and issue of re-work instructions, orders in error corrections and escalations, build up a reporting system for key stakeholders on problem items.

**Key Skills & Qualities**
- Ideally experience of managing orders and returns.
- High level of accuracy and attention to detail.
- Fast accurate data entry.
- Background and relevant experience in administration, including experience of using IT systems.
- Basic/Intermediate Excel and Word skills to include preparing basic correspondence.
- Excellent organisational and problem-solving skills and the ability to deliver a professional service under pressure within given timescales.

**Hours**

You will be working Monday to Friday, on a 40 hour contract. The hours are 7:30 - 16:00.

**Salary**

The Salary is negotiable upon experience - up to £24,000

**Job Types**: Full-time, Permanent

**Salary**: Up to £24,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Employee discount
- Free parking
- On-site parking
- Referral programme
- Store discount

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

**Experience**:

- administrative: 2 years (preferred)

Work Location: In person


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