Returns Administrator
7 months ago
**The Company**
Cubico (UK) Ltd t/as Easy Bathrooms is a multi-channel business with a full product offering able to service trade customers, including national distributors, house builders and contractors and has opened its own range of high-quality showrooms and trade counters serving the end consumer and local tradesmen.
**The Position**
**Responsibilities**
- Liaising with supplier database to arrange collection of faulty/unrequited items in a timely and thorough manner. Coordinate collection if required with supplier base from multiple locations.
- Processing returns from the customer base and assigning correct stock locations to products once processed.
- Prepare reports to feedback to buyers/warehouse on any issues with the product quality or the delivery experience received by customers. Analyse customer returns data looking for trends.
- Liaise with warehouse dispatch / QC teams to address any QC failure or delivery failure details.
- Process improvement where possible.
- Review and issue of re-work instructions, orders in error corrections and escalations, build up a reporting system for key stakeholders on problem items.
**Key Skills & Qualities**
- Ideally experience of managing orders and returns.
- High level of accuracy and attention to detail.
- Fast accurate data entry.
- Background and relevant experience in administration, including experience of using IT systems.
- Basic/Intermediate Excel and Word skills to include preparing basic correspondence.
- Excellent organisational and problem-solving skills and the ability to deliver a professional service under pressure within given timescales.
**Hours**
You will be working Monday to Friday, on a 40 hour contract. The hours are 7:30 - 16:00.
**Salary**
The Salary is negotiable upon experience - up to £24,000
**Job Types**: Full-time, Permanent
**Salary**: Up to £24,000.00 per year
**Benefits**:
- Casual dress
- Company pension
- Employee discount
- Free parking
- On-site parking
- Referral programme
- Store discount
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
**Experience**:
- administrative: 2 years (preferred)
Work Location: In person
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