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Artwork Production Support
6 months ago
**Global Production Support**
**Global Artwork Team**
**12-month Fixed Term Contract**
**Poole**
**Diversity matters**
We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.
We see you, we celebrate you, we want you
**The team and role**
The Global Production Support role is crucial in supporting the process of artwork translation and localisation for labels, gifts and signage, ensuring smooth international launches and global alignment with UK standards. Based in Poole, the role requires strong attention to detail and maintaining high-quality standards while working to tight deadlines on various projects.
**Responsibility's**
- Procurement and logistics for all/any product support and campaign assets as required - to include all or any: labels, signage, gift-related artworks, sundries + display, ad hoc assets for global markets
- Accountability for spends - including scrutiny and cost-saving opportunities
- Ensuring the localisation processes are in line with brand guidelines, working closely with the Artwork Support team plus other Creative Production, Retail, and Manufacturing teams as required.
- Maintaining regular and tight communication with global artwork team reps, developing a smooth process and providing tailor-made assistance.
- Logistical support - print and delivery processes for UK-supplied countries, from supplying orders, proofing supplier pdf’s, receiving parcels, checking, packing, labelling, tracking and sending out to countries.
- Responsible for sending out critical export communication around any artwork changes and updates, monitoring and following up actions taken, ensuring deadlines are met.
- Working with the Creative Production team to help manage the rollout of brand or soapbox campaign assets.
- Working collaboratively with supreme customer service to provide admin and comms support on launches, projects and events, with other internal teams.
- Point of contact for filtering/assessment of inquiries on a daily basis - reacting quickly and communicating updates and changes, ensuring information is available promptly and questions answered or redirected to manage expectations.
- Understanding international requirements based on different countries’ needs and developing new process or suggestions for best practices.
- Employing a strong customer service mindset to effectively represent the Artwork Support team and provide the best possible experience for associated teams and individuals.
- Building and maintaining a strong working relationship with print suppliers as well as international and internal resources.
- Coordinating with the rest of the team to identify and prioritise translation needs, manage workflows and approvals of translations to ensure on-time delivery of final content or asset
- Assisting with hands-on Creative Production project delivery and mockup work
where necessary
**Required skills and experience**
- Exceptional client-service skills (internal + external customers)
- Excellent communicator
- Proficient in project tracking and timely responses
- G-suite proficient
- Microsoft Word/Office proficient
- Familiarity of print process (litho + digital)
- Awareness of artwork set-up and handling
**Development & Learning**
This is a contracted junior position, which gives a good foundation into brand development at the heart of the business. Brand values and ethical purchasing directly related to LUSH can be developed for this role.
**How to apply**:
If all this sounds like you, please send us your CV and cover letter detailing why you want to join the cosmetic revolution.
**What’s it like working for Lush**
People are at the heart of our business. We want you to enjoy and challenge yourself, build a career, and teach us what we don’t know, so we’ve created a culture where your job description is a starting point, not an end goal. Our working style is flexible, fluid, supportive, and authentic - if you’ve got the drive to push yourself and try different things, you will have our support.
**Employee perks**:
- 50% discount on Lush products and spa treatments
- Bonus scheme
- Pension scheme
- Day off for weekday birthdays
- Holiday purchase scheme
- Cycle to work scheme
- Discounted rail and bus season tickets
- Employee assistance programme
- 6 months’ full pay for parental leave (primary caregiver)
- Financial childcare support on return to work
- Flexible working
- We’re 10% Employee Owned, our colleagues have the opportunity to influence positive change in the business and have their voice heard
- Support groups, film nights, yoga, meditation sessions and much more
**Job Types**: Full-time, Fixed term contract
Contract length: 12 months
**Salary**: £22,672.00-£25,000.00 per year
**Benefits**:
- Casual dress
- Childcare
- Company pension
- Cycle to work scheme
- Employee discount
- Free or subsidised travel
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