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Customer Service Team Leader

3 months ago

Sheffield, United Kingdom CarShop Full time

**Role: Customer Service Team Leader (Contact Centre)**

**Location: Sheffield, S60 5BD**

**Hours: 40 per week on a rota basis which consists of Days, Evenings and Weekends.**

**Salary: £24,000 per year + a bonus structure that provides an annual earning potential of £25,200 OTE.**

CarShop (part of the Sytner group) is the UK’s largest omnichannel car supermarket. We are the spreaders of good carma in the automotive world and provide a world class customer experience. We have ambitious growth plans that will see us nearly double in size in the next few years.

In 2021 we were named Glassdoor’s #35 best company to work for in the UK.

**What will you be doing as a Customer Service Team Leader?**
- You will be leading the customer service team in our fantastic call centre, providing support, motivation and drive the performance while seeking resolutions to all customer complaints and issues.
- Primarily, your role will be the team leadership and people management of a group of advisors.
- You will hold regular team meetings, 121’s and performance reviews, alongside coaching and personal development, as well as acting as the point of escalation for customers.

Our goal is to build a team that manages all customer enquiries, complaints, and issues to as positive end as possible and ensure that all of them leave satisfied.

**What skills or experience do you need to join the team?**
- The biggest thing we need is someone who has a great passion for excellent customer service.
- You will have considerable experience in a customer service role, ideally in a call centre but face to face is also brilliant.
- We are really looking for someone with excellent communication skills (particularly over the phone), the ability to manage complaints and deescalate situations as required.
- If you have experience leading a team or with people management that would also be a bonus.

***What we can offer you.**
- A friendly, modern and safe working environment
- A competitive salary and bonus structure
- Full training and continued support
- Enhanced annual leave
- A wide range of corporate discounts
- Cycle to work scheme
- Colleague assistance programme
- Long service awards
- We are committed to nurturing a culture where all of our colleagues feel included and valued at work. Our principles ensure that we are an equal opportunities employer valuing the empowerment of all people._

**Meet the recruiter**:
Shelley Mannion

**Benefits**:
Enhanced Holiday Entitlement

Colleague Discount on Cars

High Street Discounts

Discounted Gym Membership

Structured Career Path

Cycle to Work Scheme

Free Parking