Team Leader

2 months ago


Sheffield, United Kingdom Brook Street Full time

**Team Leader, Customer Service Team**

**Location: Sheffield City Centre, office based**

**Hourly rate: £13.33**

**Contract: Temporary 6 month assignment, 37 hours per week** Monday - Friday 09:00-17:00**

Brook Street in partnership with the Home Office has a fantastic opportunity to join their existing team of Team Leaders in Sheffield. You will be providing appropriate support, overseeing of the day-to-day casework, potential line management of fellow staff, managing a caseload, ensuring casework is progressed and managed efficiently, delivering a quality service to both internal and external stakeholders, responsible for compliance and quality assurance as well as supporting your team, deliver against targets and provide excellent customer service, deliver a professional service to Home Office standards and support colleagues.

**Why work with us?**
- The opportunity to join and work in the public sector
- 34 days holiday (pro rata)
- Exposure to a work with a range of roles within the Customer Service Flexible Deployment Team
- We will help you to build experience, resilience, and networks to support your career

**Job responsibilities**:

- In this high-profile department, the role will be in an administrative support capacity at the Sheffield Home Office branch
- You will be required to monitor intake, updating local and national records, whilst seeking additional supplementary information from outside partners
- You may also be required to liaise with other casework teams with a view to referring cases to them
- You will be required to maintain accurate records of the movement of files, progression of cases and other ad hoc reports
- You may be asked to monitor multiple mailboxes, responding to queries from multiple stakeholders initially after seeking support from line managers and bringing queries to the attention of senior members of the team
- You will also be required to establish effective working relationships with a range of internal and external stakeholders to support the progression of cases

**Skills needed**:

- Ability to deliver high quality outputs in line with Operational Targets
- Collaborate effectively to ensure cases move quickly through the system
- Demonstrate communication skills and possess a sound knowledge of equality and an appreciation of cultural differences
- Have proficient use of Microsoft Office (Outlook, Word, PowerPoint, and Excel) with the ability to build and maintain spreadsheets to collate information
- Be comfortable working in a fast-paced changing environment while providing quality output and adhering to performance targets
- Be able to complete tasks in both a confidential and sensitive manner


  • Team Leader

    3 months ago


    Sheffield, United Kingdom National Care Group Full time

    **Job Description**: Team Leader 40 hours per week £11.41 hourly rate Team Leaders provide a vital part in providing the people we support with the care and ability to improve their quality of life. We are currently looking for a Team Leader to join our team. As a team we support and help each person to achieve their goals and aspirations by focusing...

  • Team Leader

    3 months ago


    Sheffield, United Kingdom Combined Global Full time

    Calling All Experienced Team Leaders - Are you experienced in enabling people with Learning Disabilities to live healthy and fulfilling lives filled with meaningful and rewarding activities? - Are you an experienced Team Leader with a hands-on approach to team building? - Do you want to work for a supportive employer who is committed to investing in your...

  • Team Leader

    3 months ago


    Sheffield, United Kingdom Progressive Care UK Limited Full time

    Join Our Night Team - Be a Leader in Learning Disabilities CareLearning Disabilities Team LeaderLooking for a rewarding career where you can truly make an impact? Are you looking for the next step in your career? We're hiring Team Leaders for our Learning Disabilities Home inSheffield!Location:Sheffield (S11)Job Types:Full-Time / Part-time / Zero Hours...

  • Team Leader

    3 months ago


    Sheffield, United Kingdom Progressive Care UK Limited Full time

    Join Our Night Team - Be a Leader in Learning Disabilities CareLearning Disabilities Team LeaderLooking for a rewarding career where you can truly make an impact? Are you looking for the next step in your career? We're hiring Team Leaders for our Learning Disabilities Home inSheffield!Location:Sheffield (S11)Job Types:Full-Time / Part-time / Zero Hours...

  • Team Leader

    3 months ago


    Sheffield, United Kingdom Crystal People Consultancy Full time

    Team Leader required to join successful, ambitious Contact Centre in Sheffield. This is a great opportunity for an experienced Team Leader with a drive for performance to lead their teams by inspiring and motivating them to the best of their abilities. With responsibility for meeting and exceeding targets, you will require extensive operational and...

  • Team Leader

    3 months ago


    Sheffield, United Kingdom Crystal People Consultancy Full time

    Team Leader required for expanding business in Sheffield. If you have previous Team Leader experience from within a Call Centre / Contact Centre environment of managing an outbound team then this could be a fantastic opportunity in which to join a company to develop and establish your career. Managing a team of c 15 agents through coaching, call monitoring...

  • Team Leader

    3 months ago


    Sheffield, United Kingdom Crystal People Consultancy Full time

    Team Leader required for growing business in Sheffield. If you have previous Team Leader experience from within a Call Centre / Contact Centre environment then this could be a fantastic opportunity in which to join a company to develop and establish your career. Duties will include managing a team of agents through coaching, call monitoring and performance...

  • Team Leader

    3 months ago


    Sheffield, United Kingdom Webhelp Full time

    **Job Advert** Are you passionate about customer service? Are you ready to lead, motivate and support a team of Customer Service Advisors? We have an opportunity to join Concentrix as a Team Leader in Sheffield. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day —...

  • Team Leader

    3 months ago


    Sheffield, United Kingdom Bakers + Baristas Full time

    **Team Leader**: **Bakers + Baristas Meadowhall 1**: **Contract**:Zero Hour** **Salary**:£11.64****: **About Us** Bakers + Baristas have proudly been serving our loyal customers and continue to grow from strength to strength. We freshly bake our muffins every day in our stores across the UK and Ireland. We have a fantastic opportunity to join our friendly...

  • Team Leader

    3 months ago


    Sheffield, United Kingdom Card Factory Full time

    Job Introduction **Location: hillsborough** **Contracted Hours Available: 17** **Please note this role is a fixed term contract.** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer...

  • Team Leader

    3 months ago


    Sheffield, United Kingdom Card Factory Full time

    Job Introduction **Location: Sheffield St James** **Contracted Hours Available: 16** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational excellence, our...

  • Team Leader

    3 months ago


    Sheffield, United Kingdom Card Factory Full time

    Job Introduction **Location: Hillsborough** **Contracted Hours Available: 17 hours** **Please note this role is a fixed term contract.** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on...

  • Team Leader

    3 months ago


    Sheffield, United Kingdom Card Factory Full time

    Job Introduction **Location: meadowhall** **Contracted Hours Available: 16** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational excellence, our Team...

  • Team Leader

    3 months ago


    Sheffield, United Kingdom CRA Consulting Full time

    **Role**:Estate Planning Team Leader Position **Salary **£28,000 to £33,000 **Type**: Full-time (37.5 hours, Monday to Friday) **Work Model**: Hybrid, with location in Sheffield **Role Overview**: **Your Responsibilities**: - Direct supervision of 8-10 legal case managers, including regular individual meetings and performance evaluations. - Effective...

  • Team Leader

    3 months ago


    Sheffield, United Kingdom WHSmith Full time

    **Team Leader - District Market Coffee** We are excited to be launching our very own Brand New exclusive coffee concept **District Market Coffee** with its local links to Sheffield at the Royal Hallamshire Hospital, the standalone store will sell local brands of coffee as well as food, meeting the essential needs of the patients, visitors and staff working...

  • Team Leader

    3 months ago


    Sheffield, United Kingdom EMED Group Full time

    We have a fantastic opportunity for a **Team Leader** to join our team based in **Sheffield.** The role of the Team Leader is to assist with contract performance, staffing, conduct and quality and standards. Patient care will be at the forefront of your mind at all times and deliver these values to the team. The Team Leader will assist on the road with the...

  • Team Leader

    1 week ago


    Sheffield, United Kingdom Blundells Full time

    Job DescriptionDo you have experience in the Lettings Industry and want to put those skills to good use? Are you passionate about providing a great customer service? And are you looking to join a dynamic and motivated team? A fantastic opportunity has arisen to join our established residential lettings team in Blundells, as a Senior Property Manager / Team...

  • Team Leader

    2 weeks ago


    Sheffield, United Kingdom Blundells Full time

    Job DescriptionDo you have experience in the Lettings Industry and want to put those skills to good use? Are you passionate about providing a great customer service? And are you looking to join a dynamic and motivated team? A fantastic opportunity has arisen to join our established residential lettings team in Blundells, as a Senior Property Manager / Team...

  • Team Leader

    3 months ago


    Sheffield, United Kingdom AVR GLOBAL COMPANY Full time

    Overview: We are seeking a highly motivated and experienced Team Leader to join our organization. As a Team Leader, you will be responsible for supervising and managing a team to ensure efficient operations and excellent customer service. Strong leadership skills and the ability to effectively communicate and analyze situations are essential for success in...

  • Team Leader

    3 months ago


    Sheffield, United Kingdom Iceland Full time

    Description The Food Warehouse is Iceland’s latest concept store. Now inside our 5th successful year, we are continuing to open our new, larger format Food Warehouse stores at pace up and down the country.  We believe that this success will come through our people and where best to start but right at the heart of the operation as a Team Leader. In...