Team Leader

2 months ago


Sheffield, United Kingdom EMED Group Full time

We have a fantastic opportunity for a **Team Leader** to join our team based in **Sheffield.**

The role of the Team Leader is to assist with contract performance, staffing, conduct and quality and standards. Patient care will be at the forefront of your mind at all times and deliver these values to the team. The Team Leader will assist on the road with the transportation of patients as and when required.

A key responsibility for the Team Leader will be to support the Ambulance Care Assistants in the successful completion of their role.

**What benefits can you expect?**
- £26,915.20 Annual Salary.
- Permanent, full time - 37.5 hours per week, Mon - Sun.
- 28 days (Including bank holidays) Paid annual leave entitlement.
- You will receive full training to fulfil the role and uniform.
- NEST Pension contributions.
- Monthly colleague recognition rewards.
- Blue Light Card.
- Access to our employee assistance programmes for wellbeing support.

**Role Responsibilities**
- Business Performance and Service Delivery - Deliver excellent customer service by ensuring the prompt departure of Ambulance Care Assistants from base.
- Compliance - Assist the Compliance Team with daily, weekly and monthly Health and Safety base checks to ensure that the base and any equipment is fully compliant at all times.
- Fleet - Liaise with the Fleet supervisor to ensure that all vehicles are suitable for road use and undertake vehicle checks to ensure that performance and hygiene is optimal.
- Data Management - Ensure that personal data management systems are kept up to date with all employees’ details to ensure the accuracy of payroll and annual leave.
- KPIs - Support the Contract Manager with delivery of KPI’s, providing innovative ideas for improvement.
- People Management - Conduct probationary reviews with Ambulance Care Assistants in line with Company policy.
- Training - Ensure all areas of the contract deliver excellent patient service by delivering Annual Skills Development training and conducting driving assessments as and when required.

**Do you have what it takes?**
- Experience of working in a highly regulated, complex business, with an understanding of healthcare logistics (patient transport service experience preferred).
- Passion for patient care and delivering a highly effective service.
- Excellent communication skills, both written and verbal, with proven ability to engage at all levels within an organisation.
- High level of commercial awareness with proven experience in achieving KPI’s within a highly regulated industry.
- Strong problem-solving skills.
- Ability to coach and guide.
- Excellent organisational skills with proven ability to multi-task and prioritise as required.
- Meticulous attention to detail.
- Ability to stay calm under pressure and use initiative.
- Full UK driving licence.

**Our Values**

**C**ollaborative - we work as one team with a shared purpose to meet the needs of our patients, passengers, colleagues, customers, communities, and the planet.

**A**gile** - **We listen, learn, and adapt to improve the business, each other, and ourselves.

**R**eliable - We do what we say we will do; we take responsibility, and we behave with integrity.

**E**mpowered** - **We are confident and committed to taking responsibility to deliver the highest quality service.

**About Us**

The exciting merger of ERS Medical and E-Zec Medical has enabled us to rebrand, therefore as a combined business we are now known as EMED Group. We are the largest Patient Transport and Care Partner to the NHS with more than 2,500 colleagues across 50 depots.

EMED Group are committed to providing equal opportunities and we endeavour to provide an inclusive and safe working culture for all.


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