Office Administrator

2 weeks ago


Hereford, United Kingdom Marches Family Network Full time

**Job summary**

To provide professional, effective support to promote the services of the charity, including direct contact with our family members, outside agencies, staff, workers, volunteers, trustees and the public.

To carry out a range of administrative tasks as appropriate to the needs of the charity.

**Main Duties and Responsibilities**
- To liaise with and provide administration support to all colleagues.
- To provide a point of contact for all service users, their families and members the public.
- To provide effective support to consultation exercises.
- To operate a range of effective and efficient office systems to support the delivery of all the charity’s services.

**Main Job Activities**
- To support the smooth working of the office with general office duties as needed to include dealing with post, telephone calls, filing, and meeting visitors.
- To support and work alongside colleagues as required to ensure the smooth and efficient running of the charity.
- To assist and provide support to the Projects Co-ordinator and Leader to ensure the required bookings are made and resources are available for each session as requested.
- To issue, collate and process all service users booking forms for the sessions.
- To issue, collate and process all workers and volunteers’ availability forms for the sessions.
- To assist as required in the organisation of workshops, drop-ins and other events as required in close liaison with the Manager and Family Services Co-ordinator.
- To assist as required with promotion of all service activities of the charity within agreed budgets, to include producing newsletters, fliers, booking forms, leaflets and posters.
- To provide support as required in the planning, organising and publicising of the AGM.
- To contribute to the work of the Charity by regular attendance at and contribution to team meetings / development days.
- To carry out any other duties as may be required from time to time under the direction of the Manager.

**Person Specification**

**Experience/Work experience **(length and type of experience needed)

**Essential**
- 2 years’ experience of working in an organisation with responsibility for office/project support.
- Working knowledge of office health and safety.
- Working knowledge of office-based systems such as Word and Excel
- Ability to manage effective booking systems for all service activities.

**Desirable**
- Experience of working for a charity or voluntary organisation, and liaison with trustees and volunteers.
- Experience of working in the disability or children and family’s sector.
- Significant experience of liaison with members of the public.

**Qualifications and Training **(min qualifications needed, relevant experience may be a substitute, in particular training already taken)

**Essential**
- Maths and English pass at GCSE or equivalent.

**Desirable**
- Experience of supporting colleagues

**Skills and abilities **(to do the job effectively)

**Essential**
- Able to communicate effectively with staff, parents and members of the public
- Able to work as part of a team and contribute to needs of whole organisation.
- Able to work without close supervision.
- Able to complete a good standard of planning and reporting.
- Excellent organisational skills and can handle a fast paced environment where no day is the same.
- Able to prioritise conflicting workloads.
- Confidential and professional attitude.
- Able to be an effective ambassador for the charity, demonstrate a good professional attitude and conduct.
- Able to effectively use the computer where necessary to achieve aims of job role.

**Other Factors **(e.g. ability to work outside office hours, physical demands of job)

**Essential**
- Willing to undertake any training to ensure the successful completion of the job

**Job Types**: Part-time, Permanent
Part-time hours: 16 per week

**Salary**: £8,342.00 per year

**Benefits**:

- Casual dress
- Company pension
- On-site parking

Schedule:

- No weekends

Application question(s):
Work Location: One location

Application deadline: 28/02/2023



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