Customer Service Advisor
2 weeks ago
Lloyds Banking Group are dedicated to developing their employees and helping them progress in their careers through guidance from some of the most influential and experienced managers in the banking industry.
We are looking for a hardworking, motivated, and most importantly a caring person to join our contact centre team to support our customers.
This is a great time to start your career with Lloyds Banking Group as there will be opportunity for temporary roles to become permanent.
- There's no need for any previous financial services experience - we'll provide all the training required across a comprehensive 6-week training programme.
Role: Customer Service Advisor - Edinburgh, Ettrick House
Location: Lloyds Banking Group, Ettrick House, EH12 9EB
Pay rate: £11.65 per hour
Contract: 6-month contract with the opportunity of extension and to become a permanent employee.
Hours: 35 Hours, Monday to Friday + 2 in every 8 Saturdays, 8:00am - 8:00pm (on rotational shifts, 7 hours per day) + Saturday Shift 8am - 2pm
Opportunity for hybrid working after a 6-month period.
**Job Description**:
- Managing inbound customer calls relating to accounts and products.
- Telephony and admin-based tasks to service customer queries.
- Take ownership of customer problems and being able to solve them at first point of contact.
- Contribute to an environment where colleagues want to work and where customers feel valued.
**Skills**:
- Excellent oral and written communication.
- Positive and approachable attitude with a continuous improvement mindset.
- The passion to put yourself in the customers' shoes, show empathy and be dedicated to resolving their query.
**Benefits**:
- 4 weeks fully paid training & excellent career development opportunities.
- Weekly pay and competitive pay rate/Overtime opportunities.
- Opportunity for potential extension or a permanent position
- Generous holidays with 28 days per year.
- The opportunity to work with some of the most influential and experienced managers in the banking industry.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
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