Client Operations Assistant
2 days ago
**Who are we?**
Ceuta Group is a global consumer brand service organisation working with some of the most dynamic brands in Health & Personal Care, Food & Drink and Household Categories. Our 450+ employees across the Ceuta Group support every aspect of brand growth forour clients and customers. Ceuta Healthcare, the flagship company based in Bournemouth, was established over 25 years ago and continues to develop brands by offering key insights and category expertise to deliver great results consistently. Our business modeland bespoke approach make us an invaluable business partner, and our talented people are integral for helping us achieve our goals.
**What will you be doing?**
We currently have a vacancy for an exciting new Client Operations Assistant position in one of our Client Management teams. This is a full time, permanent, head-office based position reporting to one of our Senior Client Managers. This is a new entry levelposition within the team which would be ideal for someone just starting their career or returning to work.
- Update and maintain Client systems with all relevant information as required: Annual promotional plans and events and Invoice tracking, approvals and linking to events in system.
- Process and document all trade invoices ensuring that they are approved and meet client standards.
- Help resolve any invoice disputes working with the Sales and Finance teams.
- Provide sales numbers and forecasts and produce weekly and monthly sales reports.
- Weekly EPOS reporting and analysis, overlaying promotional plans and year on year comparisons.
- Assist with the management of P&L spreadsheets, monitoring Ceuta profitability by SKU and account. Analysis of profitability trends and implementation of measures to correct and maximise return on investment.
- Coordinate materials including point of sale and samples for clients, customers and organising trade shows.
- Attend meetings as required as well as assisting with meeting presentations and taking minutes.
- To carry out any other reasonable task or tasks in connection with the job function, as requested by the Senior Client Manager.
- Work closely with Inventory Controllers to ensure we have sufficient stock and work with National Account Managers to allocate stocks if there are shortages.
**What do we expect from you?**
**_Experience_**
**_Qualifications_**
- Educated to A-level standard or equivalent
- Good standard of general education, including Maths and English
**_Required Skills_**
- A methodical approach and an eye for detail in order to track spend, invoices and sales data to ensure accuracy in our reporting to the client.
- The ability to use excel to an intermediate level in order to interpret sales data and recognise trends and discrepancies. The ability to investigate reasons for changes in data and understand the impact on the wider business.
- The ability to use Power Point to an intermediate level in order to help create compelling presentations for both customers and clients.
- The ability to use initiative and work autonomously in order to manage your own responsibilities ensuring that work is completed within set deadlines.
- The ability to pro-actively anticipate issues and solve them in a timely manner by investigating as appropriate and liaising with internal and external stakeholders.
- The ability to communicate effectively with internal colleagues and external clients, customers and suppliers.
**So what's in it for you?**
- Competitive remuneration DOE
- 25 days basic holiday entitlement
- Life Assurance (4x death in service benefit)
- Contributory pension (paid into by the you and Ceuta)
- Healthcare Scheme (an allowance to spend on treatments, as well as CBT sessions and Highstreet discounts)
- Occupational sick pay after 6 months
- Reimbursed parking in Central Bournemouth (3 minute walk from the office)
- Free breakfast or lunch on Fridays
- Access to our online learning academy to support your development
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