Customer Service Advisor

5 months ago

Snetterton, United Kingdom Sharp Business Systems UK PLC Full time

Job Title:

- Customer Service Advisor
- Company Name:

- Sharp Business Systems UK PLC
- Location:

- Snetterton
- Advert Closing Date:

- Job Number:

- JO-2404-2229
- Work Type:

- Permanent / Full Time
- New opportunity for a **Customer Service Advisor **to join the friendly team at the Snetterton office in Norfolk.-
- Working hours are Monday to Friday 8.30- 5.00 or 9.00-5.30 - flexibility needed at times.
- A car is essential for getting to the office, and we have parking on site.**Responsibilities**:

- First line contact in responding to customer requests/queries and complaints in an efficient and professional manner.
- Processing requests for consumables and recycling boxes.
- Logging engineer visits or helpdesk telephone support calls
- Triaging calls using our fault finder app, where possible offering remote assistance to solve the issue rather than allocating to engineer or helpdesk.
- Where appropriate pass requests for consumables/engineer visits to sub-contractors, liaising and following up until call completion, keeping notes on our system up to date and keeping customers updated.
- Investigating order discrepancies, such as undelivered orders/parts to ensure accurate billing and dispatch.
- Escalating customer issues with management when the need arises.
- Staying up to date regarding company’s products, services, and policies by attending training sessions both online and in person
- Ensuring that you accurately comprehend customer’s requests and issues by confirming and clarifying information. Keeping the in-house system updated.
- Maintaining accurate customer records in a customer management system and completing call notes and records where needed

**Person Specification**
- Proven customer service/customer support experience.
- Strong analytical and problem-solving skills to correctly identify issues and determine the most effective solutions.
- Stamina to handle high volumes of calls and consistently provide excellent service.
- Good demonstrable literacy skills, written and oral.
- Highly organised with great attention to detail
- Proactive and flexible with the ability to work on own initiative.
- Proficient in Outlook and Word.
- Basic understanding of Excel/SAP would be advantageous.

**About Sharp Business Systems UK Plc**
- As part of the globally recognised and trusted Sharp Corporation, we are at the forefront of technical innovation ensuring that we can fulfil all printing and copying requirements.
- Our current portfolio of hardware products ranges from space-saving MFPs through to exceptionally versatile high-speed production print systems. We also supply a wide range of software solutions, which combines with our premium level service support to offer our customers a powerful Managed Print Service (MPS). Our IT Services support organisations of all sizes in building and maintaining a reliable and resilient IT infrastructure.

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