Customer Service Advisor

3 months ago

Snetterton, United Kingdom DPD Group UK Full time

Company Description
- ** Contract**: Permanent / 37.5 Hours per Week
- ** Salary**: circa £21,500
- ** Location**:DPD Snetterton - Harling Road, Snetterton, Norfolk NR16 2JU
- ** Days of Work**: Typically Monday to Friday but rota'd Saturdays
- ** Hours of Work**:08:30 to 16:30 or 09:00 to 17:00

Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of over £2 billion, that can offer you great benefits and plenty of opportunities to progress your career

DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. When joining DPD you are not just starting a job, you are vital to our journey to be the most customer centric, inclusive, sustainable and leading parcel delivery provider within the UK who embraces and drives change, placing our people and our customers at the heart of what we do.

Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again

DPD is a Valuable 500 company and a Disability Confident Employer

**Job Description**:
Our Site Manager is looking to recruit an experienced and reliable Customer Services Advisor, to strengthen our dedicated and friendly customer services team who put our customers at the heart of everything they do.

In this role you will be helping both internal and external customers in relation to the collection or delivery of their parcel.

You will work closely with our Drivers, Shift Managers and Operations Managers to identify issues, proactively problem solve and take accountability and ownership for resolving these issues.

You’ll also be focussed on;
- Answer any queries with relation to a delivery status, and supplying Proof of Delivery (POD)
- Carrying out thorough investigations for missing parcels and resolving delivery disputes
- Promoting company products and services to new and existing customers

**Qualifications**:
**What we’re looking for;**
- You will have proven and demonstrable experience of working in a fast paced customer service environment
- You will have strong communication skills with a confident telephone manner and the ability to build a quick rapport with the customer
- You will be polite and professional at all times and have a willingness to go the ‘extra mile’ to exceed customer expectations.
- Excellent administration skills with the ability to use Microsoft Office programmes
- Demonstrate high levels of self-motivation and initiative to effectively problem solve.
- Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.

Additional Information
**About our benefits**:
We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Free onsite car parking for all employees
- Health Kiosks visiting every location
- Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- Free eye tests and support with the cost of glasses

Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.

  • Customer Service Advisor

    3 months ago

    Snetterton, United Kingdom Sharp Business Systems UK PLC Full time

    Job Title: - Customer Service Advisor - Company Name: - Sharp Business Systems UK PLC - Location: - Snetterton - Advert Closing Date: - Job Number: - JO-2404-2229 - Work Type: - Permanent / Full Time - New opportunity for a **Customer Service Advisor **to join the friendly team at the Snetterton office in Norfolk.- - Working hours are Monday to Friday...

  • Customer Service Advisor

    3 months ago

    Snetterton, United Kingdom Affinity Petcare Full time

    **Customer Service Advisors**: At Nature’s Menu we’re looking for Customer Service stars to join our Customer Happiness team, who are winners of the Feefo Platinum Service Award. **We are Nature’s Menu**: We are Nature’s Menu, a rapidly growing raw pet food and wellbeing brand. With a legacy spanning 40 years, we’re the UK’s leading supplier and...

  • Customer Service Advisor

    3 months ago

    Snetterton, United Kingdom Sharp Full time

    Company Name: - Sharp Business Systems UK PLC- Location: - Snetterton- Advert Closing Date: - Job Number: - JO-2404-2229- Work Type: - Permanent / Full Time- New opportunity for a **Customer Service Advisor **to join the friendly team at the Snetterton office in Norfolk.- - Working hours are Monday to Friday 8.30- 5.00 or 9.00-5.30 - flexibility needed at...

  • Customer Service Representative

    3 weeks ago

    Snetterton, United Kingdom Gap Personnel Full time

    Job Summary:Gap Personnel is seeking a highly skilled and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing top-notch support to our clients by phone, email, and in-person.Key Responsibilities:Respond to customer inquiries in a professional and timely manner.Utilize...

  • Customer Services Assistant

    3 weeks ago

    Snetterton, United Kingdom Gap Personnel Full time

    Gap Personnel is looking for Customer services assistant for Our prestigious client who is selling shoes and accessories from leather based in Snetterton, Norfolk this is a Temporary position until February 2025. This is a fantastic opportunity for individuals who are passionate about providing top-notch support by phone, email, live chat, and social...

  • Customer Service Coordinator

    1 month ago

    Snetterton, United Kingdom Atkinson Moss Full time £22,000

    Atkinson Moss is excited to announce an opportunity for a Customer Service Coordinator to become a vital part of a close-knit and welcoming team. The role requires the ability to drive, as the office is situated in a rural area with limited public transport options. The selected candidate will be responsible for managing the 'service desk', assisting the...

  • Customer Service Administrator

    3 months ago

    Snetterton, United Kingdom Foulger Transport Ltd Full time

    Foulger Transport are looking to recruit a Customer Service Administrator to join their team at their site in Snetterton. The role of the Customer Service Administrator will be to provide general administration support to ensure effective and efficient service levels are being delivered and maintained. - Monday - Friday - 40 hours per week - 26k per annum -...

  • Customer Service Assistant

    4 months ago

    Snetterton, United Kingdom EG Group Full time

    **Role**: Customer Service Assistant **Location**: Snetterton, NR16 2JU **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £10.50 aged 18+ **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our...

  • Customer Support Coordinator

    4 weeks ago

    Snetterton, United Kingdom Atkinson Moss Full time

    Atkinson Moss is excited to announce an opportunity for a Customer Support Coordinator to become a vital part of a small and welcoming team. It is essential for candidates to possess a valid driving license due to the location of the office.The ideal candidate will be engaged in managing the 'service desk', providing support to the organization by scheduling...

  • Service Administrator

    2 months ago

    Snetterton, United Kingdom Atkinson Moss Full time

    Atkinson Moss are very pleased to be recruiting for a Customer Service Administrator to join their clients small and friendly team, outside of Norwich. The ability to drive is essential as their office is based in a small village, Snetterton way with no bus service. The successful candidate will be working on the 'service desk’ supporting the business...

  • Merchandiser

    5 months ago

    Snetterton, United Kingdom Affinity Petcare Full time

    Position Duties Summary: The main function of the Merchandiser is to offer good support to the Natures Menu customers in a polite and responsible manner. Working within a department which offers service in order taking and processing, supporting consumers with product and pet food nutrition, delivery and order satisfaction. Our customer service team attend...

  • Snetterton - Customer Care Flexible Full-time

    4 months ago

    Snetterton, United Kingdom McDonald's Limited Full time

    McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all. As a...

  • Dog Behaviour Specialist

    3 weeks ago

    Snetterton, United Kingdom Dogs Trust Full time

    About the Role:We are seeking a skilled Dog Behaviour Specialist to join our team at Dogs Trust. As an Assistant Training and Behaviour Advisor, you will play a crucial role in the assessment and behavioural rehabilitation of dogs in our rehoming centre.Key Responsibilities:Assess the behaviour of dogs, before they enter the centre's care and during their...

  • Snetterton - Customer Care Monday to Friday Evening (£11.65PH)

    4 months ago

    Snetterton, United Kingdom McDonald's Full time

    Overview McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to...

  • Retail Assistant

    3 months ago

    Snetterton, United Kingdom Asda Express Full time

    **Role**:Retail Assistant **Location**:Norwich, NR16 2JU **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:£11.44 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express Transport Required We are looking for friendly and dedicated Retail Assistant who can provide outstanding customer service to join our welcoming Retail...

  • Van Driver and Installer

    3 months ago

    Snetterton, United Kingdom SHARP BUSINESS SYSTEMS Full time

    We are looking for an experienced **Van Driver** and Installler to be based from our office in Snetterton, Norfolk You will be collecting, delivering and installing a variety of Sharp products (photocopiers, printers and some audio-visual products) to our customers across **Norfolk, Suffolk and Cambridgeshire**, providing a professional level of customer...

  • Installation & Delivery Driver

    4 months ago

    Snetterton, United Kingdom Sharp Full time

    Company Name: - Sharp Business Systems UK PLC- Location: - Snetterton- Advert Closing Date: - Job Number: - JO-2402-2177- Work Type: - Permanent / Full Time- We are looking for an experienced** Installation & Delivery Driver** to be based from our office in Snetterton, Norfolk - You will be collecting, delivering and installing a variety of Sharp products...

  • Barista

    1 week ago

    Snetterton, United Kingdom EG Group Full time

    Role OverviewWe are seeking a skilled and enthusiastic Barista to join our EG Group team at our Starbucks store in Norwich. As a Barista, you will be responsible for delivering exceptional customer service, preparing beverages and products, and maintaining a clean and welcoming store environment.Key ResponsibilitiesProvide outstanding customer service,...

  • Barista

    1 week ago

    Snetterton, United Kingdom EG Group Full time

    Role OverviewWe are seeking a skilled and enthusiastic Barista to join our EG Group team at our Starbucks store in Norwich. As a Barista, you will be responsible for delivering exceptional customer service, preparing beverages and products, and maintaining a clean and welcoming store environment.Key ResponsibilitiesProvide outstanding customer service,...

  • Subway Team Member

    4 months ago

    Snetterton, United Kingdom Asda Express Full time

    **Role**:Subway Team Member **Location**:Norwich, NR16 2JU **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:£11.44 per hour **Company**: Asda Express **Transport required** We are looking for friendly and dedicated Team Members who can provide outstanding customer service to join our welcoming Subway store! As a team member, you will...