Call Centre Agent

4 weeks ago

Portsmouth, United Kingdom Motor Marketing Ltd Full time

**Motor Marketing**

Motor Marketing specialises in supporting vehicle manufacturers and retailers with lead generation & Customer retention. At the heart of our business lies our contact centre based at Harbourgate in Portsmouth. We are always on the lookout for talented and focused individuals to join our growing team.

**Contact Centre Agent**

You will need to be a good communicator with an excellent telephone manner, have a bright and confident personality, be extremely customer focused and have excellent organisational skills. This is a key role within the business as you will be expected to deal with Inbound and outbound calls mainly for the motor industry booking in customers vehicles for service and MOT work using the DMS/CRM systems provided by the dealerships. We also contact current vehicle owners to book them in for warranty work and vehicle health checks.

**What will I be doing?**
- Talking to customers about products & services - Verbal & Online, Inbound & Outbound
- Creating appointments and generating leads
- Accurately maintaining and updating various systems
- To handle customer enquiries and queries promptly and efficiently
- Gathering information from asking the right questions
- Building lasting relationships to ensure repeat business
- Providing first class customer service
- Representing the company brand effectively and respectfully

**What are the qualities we looking for?**
- Customer focused
- Self-motivated
- Previous experience with Kerridge, Drive, Pinnacle (DMS/CRM Systems) - Optional
- Resilient
- Target driven
- Confident with outbound calling
- Conversational & able to build rapport with customers
- The ability to build & maintain fantastic customer relationships
- Computer Literate
- Previous Motor Trade Experience optional

*

**Hours: 37.5 Hour Week (Mon-Fri), 4 hours on alternate Saturdays (paid as overtime) and Overtime offered when required.**

**Benefits**
- Holiday entitlement - 22 days
- Training Courses (GDPR, Customer Service, Telephone skills and in-house systems & process training)
- NEST Pension
- Onsite parking
- Business mileage compensated
- Discounted cinema tickets
- Blended working
- Development opportunities
- Commission on campaign
- Agent of the month vouchers

**Interviews started**

**Motor Marketing Ltd provided the following inclusive hiring information**:
We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Work Remotely
- No

**Salary**: £18,600.00-£21,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Employee discount
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Overtime

Supplemental pay types:

- Performance bonus

Work Location: One location

  • Call Centre Agent

    4 weeks ago

    Portsmouth, United Kingdom Motor Marketing Ltd Full time

    **Motor Marketing** Motor Marketing specialises in supporting vehicle manufacturers and retailers with lead generation & Customer retention. At the heart of our business lies our contact centre based at Harbourgate in Portsmouth. We are always on the lookout for talented and focused individuals to join our growing team. **Contact Centre Agent** You will...

  • Call Centre Agent

    3 weeks ago

    Portsmouth, United Kingdom Motor Marketing Ltd Full time

    **Motor Marketing** Motor Marketing specialises in supporting vehicle manufacturers and retailers with lead generation & Customer retention. At the heart of our business lies our contact centre based at Harbourgate in Portsmouth. We are always on the lookout for talented and focused individuals to join our growing team. **Contact Centre Agent** You will...

  • Call Centre Agent

    3 weeks ago

    Portsmouth, United Kingdom Motor Marketing Ltd Full time

    **Motor Marketing** Motor Marketing specialises in supporting vehicle manufacturers and retailers with lead generation & Customer retention. At the heart of our business lies our contact centre based at Harbourgate in Portsmouth. We are always on the lookout for talented and focused individuals to join our growing team. **Contact Centre Agent** You will...

  • Call Centre Agents

    2 weeks ago

    Portsmouth, United Kingdom Workshop Recruitment Full time

    **Call Centre Agents - Customer Service - Insurance Services** **Portsmouth** **Permanent** **IMMEDIATE START MONDAY 6th FEBRUARY** Do you have excellent communication skills? Computer literate and able to learn systems? Enjoy providing an excellent customer service? If so, these roles maybe for you! If you have worked in customer service or a people...

  • Contact Centre Agent

    3 weeks ago

    Portsmouth, United Kingdom Tenerity Full time

    Overview: **Here are a few reasons why our Contact Centre Agents enjoy working with us..** **FULL TIME** - Competitive salary of £21,450 per annum with an additional £3,900 Language allowance per annum - Hybrid working - Full training and support throughout your career at Tenerity - Subsidised Gym Membership - 21 days holiday PLUS 12 Brazilian Bank...

  • Contact Centre Agent

    3 weeks ago

    Portsmouth, United Kingdom Tenerity Full time

    Overview: **Here are a few reasons why our Contact Centre Agents enjoy working with us..** **FULL TIME** - Competitive salary of £21,450 per annum with an additional £3,900 Language allowance per annum - Hybrid working - Full training and support throughout your career at Tenerity - Subsidised Gym Membership - 21 days holiday PLUS 12 Brazilian Bank...

  • Contact Centre Agent

    3 weeks ago

    Portsmouth, United Kingdom Motor Marketing UK Full time

    **Motor Marketing UK** specialises in supporting vehicle manufacturers and retailers with lead generation & Customer retention. At the heart of our business lies our contact centre based at Harbourgate in Portsmouth. We have 2 Apprentice opportunities to join us and study for on a **Business Administration Level 3 Apprenticeship.** This is a key role within...

  • Call Centre Agent

    5 days ago

    Portsmouth, Portsmouth, United Kingdom GerrardWhite Full time

    Do you have a passion for delivering excellent service?Are you looking to get into your first office role?I am working with a fantastic growing company, looking for someone with outstanding customer service skillsThis is a great opportunity for someone to gain valuable customer service experience in an office-based environment. The company are a leading...

  • Contact Centre Agent

    2 weeks ago

    Portsmouth, United Kingdom Smart Recruit Online Full time

    **Here are a few reasons why our Contact Centre Agents / Customer Service Advisors enjoy working for us** **FULL TIME** - Competitive salary - £500 learning bonus paid once initial training is completed - Work flexibly between the office and home following completion of training - Full training and support throughout your career at Tenerity - Subsidised...

  • Outbound Call Agent

    4 weeks ago

    Portsmouth, United Kingdom Needle in a Haystack Ltd Full time

    Permanent, Full-Time, Day Shift Number of openings: 1 Hybrid Working **The Package - What you could earn**: - Basic salary up to £25,000 depending on experience - Commission scheme - Mon to Thurs 9 - 5.30 and Friday 9 - 5 **Outbound Call Agent - Main Duties and Responsibilities**: - Be at the forefront of the company’s client services department. -...

  • Customer Service Agent

    2 months ago

    Portsmouth, United Kingdom NL Recruitment Full time

    **Customer Service Agents - Office Based** We're looking for a Customer Service Agent to join one of Europe's largest outsourced centres. You will be confident at dealing with customer queries. Ideally you should have a strong background within call centres previously. Excellent verbal and written English skills are essential. **The role**: - Flexible /...

  • Contact Centre Agent

    2 weeks ago

    Portsmouth, United Kingdom Tenerity Full time

    **Here are a few reasons why our Contact Centre Agents / Customer Service Advisors enjoy working for us** **FULL TIME** - Competitive salary - £500 learning bonus paid once initial training is completed - Work flexibly between the office and home following completion of training - Full training and support throughout your career at Tenerity - Subsidised...

  • Call Centre Advisor

    4 weeks ago

    Portsmouth, United Kingdom Portsdown Group Practice Full time

    We are looking for enthusiastic individuals to join our fast paced Contact Centre team. Do you have a keen interest in health care? Do you get job satisfaction from helping people? Are you able to remain calm and professional under pressure? If you feel that we could be describing you, then we want to hear from you! We have a vacancy available in our...

  • Call Centre Advisor

    3 weeks ago

    Portsmouth, United Kingdom Portsdown Group Practice Full time

    We are looking for enthusiastic individuals to join our fast paced Contact Centre team. Do you have a keen interest in health care? Do you get job satisfaction from helping people? Are you able to remain calm and professional under pressure? If you feel that we could be describing you, then we want to hear from you! We have a vacancy available in our...

  • Contact Centre Agent

    5 days ago

    Portsmouth, Portsmouth, United Kingdom Tenerity Full time

    Here are a few reasons why our Contact Centre Agents / Customer Service Advisors enjoy working for usFULL TIME Competitive salary- £500 learning bonus paid once initial training is completed Work flexibly between the office and home following completion of training Full training and support throughout your career at Tenerity Subsidised Gym Membership 25...

  • Call Centre Advisor

    4 days ago

    Portsmouth, Portsmouth, United Kingdom Portsdown Group Practice Full time

    We are looking for enthusiastic individuals to join our fast paced Contact Centre team.Do you have a keen interest in health care?Do you get job satisfaction from helping people?Are you able to remain calm and professional under pressure?If you feel that we could be describing you, then we want to hear from you We have a vacancy available in our busy Contact...

  • Call Centre Supervisor

    2 weeks ago

    Portsmouth, United Kingdom Churchill Estates Management Ltd Full time

    JOB TITLE: Call Centre Supervisor (Careline Supervisor) LOCATION: Office based in Ringwood, Hampshire HOURS: Average hours 37 per week. Overtime may be requested occasionally SHIFTS: Rolling shift roster 4 on / 4 off, mainly 08:30 to 20:00, with occasional unsociable hours / nights click apply for full job details

  • Quality Assurance Agent

    1 week ago

    Portsmouth, United Kingdom Motor Marketing Ltd Full time

    **Motor Marketing** Motor Marketing specialises in supporting vehicle manufacturers and retailers with lead generation & Customer retention. At the heart of our business lies our contact centre based at Harbourgate in Portsmouth. We are always on the lookout for talented and focused individuals to join our growing team. **Quality Assurance Agent** You...

  • Telephone Sales Agent in a Busy Call Centre

    2 weeks ago

    Portsmouth, United Kingdom REAL Jobs Full time

    Are you a bright, outgoing person with a bubbly personality? Are you self-driven and thrive in a Target Based Environment? Are you a Tenacious minded individual? Do you have the passion to succeed? Our clients’ modern approach to sales provides you with the autonomy to deliver an outstanding employee and customer experience. If successful, you would...

  • Contact Centre Agents

    3 weeks ago

    Portsmouth, United Kingdom Workshop recruitment Full time

    **Portsmouth** **£19.5K plus benefits** We are currently recruiting Customer Service Advisors to join a team in Portsmouth. You will work with a fantastic team in a fun and safe environment, supporting customers with various bookings. The company offers a first-class working conditions and excellent benefits. **Customer Service Duties** - Handling...