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Call Centre Agent

4 months ago

Portsmouth, United Kingdom Motor Marketing Ltd Full time

**Motor Marketing**

Motor Marketing specialises in supporting vehicle manufacturers and retailers with lead generation & Customer retention. At the heart of our business lies our contact centre based at Harbourgate in Portsmouth. We are always on the lookout for talented and focused individuals to join our growing team.

**Contact Centre Agent**

You will need to be a good communicator with an excellent telephone manner, have a bright and confident personality, be extremely customer focused and have excellent organisational skills. This is a key role within the business as you will be expected to deal with Inbound and outbound calls mainly for the motor industry booking in customers vehicles for service and MOT work using the DMS/CRM systems provided by the dealerships. We also contact current vehicle owners to book them in for warranty work and vehicle health checks.

**What will I be doing?**
- Talking to customers about products & services - Verbal & Online, Inbound & Outbound
- Creating appointments and generating leads
- Accurately maintaining and updating various systems
- To handle customer enquiries and queries promptly and efficiently
- Gathering information from asking the right questions
- Building lasting relationships to ensure repeat business
- Providing first class customer service
- Representing the company brand effectively and respectfully

**What are the qualities we looking for?**
- Customer focused
- Self-motivated
- Previous experience with Kerridge, Drive, Pinnacle (DMS/CRM Systems) - Optional
- Resilient
- Target driven
- Confident with outbound calling
- Conversational & able to build rapport with customers
- The ability to build & maintain fantastic customer relationships
- Computer Literate
- Previous Motor Trade Experience optional

*

**Hours: 37.5 Hour Week, with Overtime when required.**

**Benefits**
- Holiday entitlement - 22 days
- Training Courses (GDPR, Customer Service, Telephone skills and in-house systems & process training)
- NEST Pension
- Onsite parking
- Business mileage compensated
- Discounted cinema tickets
- Blended working
- Development opportunities
- Commission on campaign
- Agent of the month vouchers

**Interviews started**

**Motor Marketing Ltd provided the following inclusive hiring information**:
We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Work Remotely
- No

**Job Types**: Full-time, Contract, Permanent

**Salary**: £18,600.00-£19,500.00 per year

**Benefits**:

- Casual dress
- Company pension
- Employee discount
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Overtime

Supplemental pay types:

- Performance bonus