Contact Centre Agent
6 months ago
**Motor Marketing UK** specialises in supporting vehicle manufacturers and retailers with lead generation & Customer retention. At the heart of our business lies our contact centre based at Harbourgate in Portsmouth. We have 2 Apprentice opportunities to join us and study for on a **Business Administration Level 3 Apprenticeship.**
This is a key role within the business as you will be expected to deal with Inbound and outbound calls mainly for the motor industry booking in customers vehicles for service and MOT work using the DMS/CRM systems provided by the dealerships. We also contact current vehicle owners to book them in for warranty work and vehicle health checks.
**Key Responsibilities**
- Talking to customers about products & services - Verbal & Online, Inbound & Outbound
- Creating appointments and generating leads
- Accurately maintaining and updating various systems
- Handling customer enquiries and queries promptly and efficiently
- Gathering information from asking the right questions
- Building lasting relationships to ensure repeat business
- Providing first class customer service
- Representing the company brand effectively and respectfully
**Key Skills**
- Customer focused
- Self-motivated
- Previous experience with Kerridge, Drive, Pinnacle (DMS/CRM Systems) - Optional
- Resilient
- Target driven
- Confident with outbound calling
- Conversational & able to build rapport with customers
- The ability to build & maintain fantastic customer relationships
- Computer Literate
You will need to be a good communicator with an excellent telephone manner, have a bright and confident personality, be extremely customer focused and have excellent organisational skills.
This is an on site role so applicants must be able to travel to work in Portsmouth and attend College in Chichester as required. No remote working permitted.
**Qualifications required**: GCSE or equivalent Maths and English Grade 9-4
**Hours are** Monday - Friday - 7.5 hours a day plus half day every other Saturday.
**Benefits include**:
- 22 days holiday,
- onsite training including GDPR, Customer Service, Telephone Skills, in house processes and systems,
- Company Pension,
- Onsite parking,
- Business Mileage compensated
- Discounted Cinema Tickets
- Commission on campaign
- Agent of the month vouchers
**Things to note**:
Motor Marketing UK is an equal opportunity employer and considers all qualified applicants equally without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
**Job Type**: Apprenticeship
**Salary**: From £20,909.00 per year
**Benefits**:
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Commission pay
Ability to commute/relocate:
- Portsmouth, PO6 4BQ: reliably commute or plan to relocate before starting work (preferred)
**Education**:
- GCSE or equivalent (preferred)
Work authorisation:
- United Kingdom (preferred)
Work Location: In person
Reference ID: Contact Centre Agent
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