Contact Centre Agent

6 months ago


Portsmouth, United Kingdom Motor Marketing UK Full time

**Motor Marketing UK** specialises in supporting vehicle manufacturers and retailers with lead generation & Customer retention. At the heart of our business lies our contact centre based at Harbourgate in Portsmouth. We have 2 Apprentice opportunities to join us and study for on a **Business Administration Level 3 Apprenticeship.**

This is a key role within the business as you will be expected to deal with Inbound and outbound calls mainly for the motor industry booking in customers vehicles for service and MOT work using the DMS/CRM systems provided by the dealerships. We also contact current vehicle owners to book them in for warranty work and vehicle health checks.

**Key Responsibilities**
- Talking to customers about products & services - Verbal & Online, Inbound & Outbound
- Creating appointments and generating leads
- Accurately maintaining and updating various systems
- Handling customer enquiries and queries promptly and efficiently
- Gathering information from asking the right questions
- Building lasting relationships to ensure repeat business
- Providing first class customer service
- Representing the company brand effectively and respectfully

**Key Skills**
- Customer focused
- Self-motivated
- Previous experience with Kerridge, Drive, Pinnacle (DMS/CRM Systems) - Optional
- Resilient
- Target driven
- Confident with outbound calling
- Conversational & able to build rapport with customers
- The ability to build & maintain fantastic customer relationships
- Computer Literate

You will need to be a good communicator with an excellent telephone manner, have a bright and confident personality, be extremely customer focused and have excellent organisational skills.

This is an on site role so applicants must be able to travel to work in Portsmouth and attend College in Chichester as required. No remote working permitted.

**Qualifications required**: GCSE or equivalent Maths and English Grade 9-4

**Hours are** Monday - Friday - 7.5 hours a day plus half day every other Saturday.

**Benefits include**:

- 22 days holiday,
- onsite training including GDPR, Customer Service, Telephone Skills, in house processes and systems,
- Company Pension,
- Onsite parking,
- Business Mileage compensated
- Discounted Cinema Tickets
- Commission on campaign
- Agent of the month vouchers

**Things to note**:
Motor Marketing UK is an equal opportunity employer and considers all qualified applicants equally without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

**Job Type**: Apprenticeship

**Salary**: From £20,909.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Portsmouth, PO6 4BQ: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- GCSE or equivalent (preferred)

Work authorisation:

- United Kingdom (preferred)

Work Location: In person

Reference ID: Contact Centre Agent


  • Contact Centre Agent

    6 months ago


    Portsmouth, United Kingdom Tenerity Full time

    Overview: **Here are a few reasons why our Contact Centre Agents enjoy working with us..** **FULL TIME** - Competitive salary of £21,450 per annum with an additional £3,900 Language allowance per annum - Hybrid working - Full training and support throughout your career at Tenerity - Subsidised Gym Membership - 21 days holiday PLUS 12 Brazilian Bank...

  • Call Centre Agent

    6 months ago


    Portsmouth, United Kingdom Motor Marketing Ltd Full time

    **Motor Marketing** Motor Marketing specialises in supporting vehicle manufacturers and retailers with lead generation & Customer retention. At the heart of our business lies our contact centre based at Harbourgate in Portsmouth. We are always on the lookout for talented and focused individuals to join our growing team. **Contact Centre Agent** You will...

  • Child Contact Worker

    5 months ago


    Portsmouth, United Kingdom The Roberts Centre Full time

    Job Advert **Are you passionate about making a positive impact on the lives of children and families in challenging situations?** Any family can fall on hard times and find it difficult to make ends meet. For the last 30 years our amazing team of talented professionals have helped vulnerable families in challenging circumstances to feel less alone. Our...


  • Portsmouth, United Kingdom Richmond Motor Group Full time

    Due to the continued success and recent expansion of the Richmond Motor Group, we are looking for a **Sales** **Contact Centre Advisor** to help us grow the existing team within the Customer Contact Centre based at the company’s head office in Portsmouth. As a **Sales Contact Centre Advisor** you will be part of the team responsible for making...


  • Portsmouth, United Kingdom Richmond Motor Group Full time

    Due to the continued success and recent expansion of the Richmond Motor Group, we are looking for a **Sales** **Contact Centre Advisor** to help us grow the existing team within the Customer Contact Centre based at the company’s head office in Portsmouth. As a **Sales Contact Centre Advisor** you will be part of the team responsible for making...

  • Customer Service

    6 months ago


    Portsmouth, United Kingdom Vermelo RPO Full time

    Are you eager to begin your career in an office setting and gain valuable experience while expanding your skillset? Are you seeking a secure, full-time role with opportunities for growth within a well-established company? If you have a passion for delivering excellent service and want to work for a professional and progressive organization that truly values...


  • Portsmouth, United Kingdom Richmond Motor Group Full time

    **Who are we?** Richmond Motor Group are a highly successful, family run, multi-franchise group of dealerships that include Hyundai, Skoda, MG and Suzuki. Since we started in 1995, we have won many industry awards, including several from the manufacturers that we partner with. We have 7 sites across Hampshire and Surrey and West Sussex. **What can we offer...


  • Portsmouth, United Kingdom Hampshire Constabulary Full time

    **Contact Management Centre Officer - Hampshire and Isle of Wight Constabulary** **Location: Portsmouth** **_Please note that the training for this role (approximately 12 weeks) will take place at either Southampton Central Police Station or Police Support Headquarters in Netley. Any additional travel costs during this time will be reimbursed. After...

  • Customer Service Agent

    6 months ago


    Portsmouth, United Kingdom Auxillis Full time

    **Part Time Customer Service Agent** **Salary**: £12,344 pa + bonus up to £925 pa OTE **Weekly Hours**: 21.25 hours / week Saturday 7am - 3pm Sunday 8am - 1pm Either Thursday or Friday 8am - 5pm **We’re here to keep people moving, that’s what we do.** As a **Customer Service Agent**, you play a key role in taking our award-winning service...


  • Portsmouth, United Kingdom Motor Marketing Ltd Full time

    **Motor Marketing** Motor Marketing specialises in supporting vehicle manufacturers and retailers with lead generation & Customer retention. At the heart of our business lies our contact centre based at Harbourgate in Portsmouth. We are always on the lookout for talented and focused individuals to join our growing team. **Quality Assurance Agent** You...

  • Customer Service Agent

    6 months ago


    Portsmouth, United Kingdom Northgate Vehicle Hire Full time

    **Salary**: £25351.93 pa + bonus up to £1,850 pa OTE **Weekly Hours**: 42.5 hours / week **As the UK’s leading vehicle rental specialists, we make a commitment to keep our customers mobile, that’s what we do.** As a **Customer Service Agent**, you expertly bring to life the Northgate experience, managing the needs of customers, colleagues and...

  • Pet Contact Agent

    6 months ago


    Portsmouth, United Kingdom Vermelo RPO Full time

    Do you want to work for a professional and progressive company that really focuses on its employees? Do you have a passion for delivering excellent service and/or animals? I am working with a fantastic, forward-thinking, and rapidly growing company that are looking for someone with an equally fantastic personality. This company is offering a great...


  • Portsmouth, United Kingdom PETA Ltd. Full time

    All Locations- Portsmouth- All Departments- Business Apprenticeship- Advertising Salary- £18,000 per annum / Mon - Thu 08.30 - 17.00 / Fri 08.30 - 16.30 / 37 hours- Vacancy Type- Contract- Are you looking to work for a company with a proven track record of apprentice success? Do you want to work in a varied role that will develop a range of administrative...


  • Portsmouth, United Kingdom Auxillis Full time

    Salary: £26,149 pa + bonus up to £1,307 pa OTE Weekly Hours : 42.5 hours / week We’re here to keep people moving, that’s what we do. As a Customer Service Agent , you play a key role in taking our award-winning service directly to customers doors - expertly making sure our vehicles are where we need them to be, when we need them to be there. ...

  • Collections Agent

    5 months ago


    Portsmouth, United Kingdom Finda Recruitment Full time

    Job Introduction **Collections Agent - **Portsmouth** **Hybrid working (Home & Office)** **£26,000 - £28,000 depending on experience + Bonus (up to £200 per month) + Excellent Benefits** **Bonus up to £200 per month** 37.5 hours to be worked between 8am - 8pm Monday - Friday and 9am - 6pm Saturday, working five days in any seven including weekends,...

  • Customer Service Agent

    6 months ago


    Portsmouth, United Kingdom Auxillis Full time

    **PART TIME** **Salary**: £13,074.85 pa + bonus up to £925 pa OTE **Weekly Hours**: 21.25 hours / week **Saturday 7am - 3pm** **Sunday 8am - 1pm** **Either Thursday or Friday 8am - 5pm** **We’re here to keep people moving, that’s what we do.** As a **Customer Service Agent**, you play a key role in taking our award-winning service directly to...

  • Customer Service Agent

    5 months ago


    Portsmouth, United Kingdom Auxillis Full time

    **Part Time** **Salary**: £13,074.85 pa + bonus up to £925 pa OTE **Weekly Hours**: up to 22 hours per week, Monday to Sunday, flexible working days **We’re here to keep people moving, that’s what we do.** As a **Customer Service Agent**, you play a key role in taking our award-winning service directly to customers doors - **expertly **making sure...


  • Portsmouth, United Kingdom NEXA Properties Full time

    WE'RE HIRING! OTE of £40k + We’re on the lookout for Sales & Lettings Managers to join us here at NEXA! If you are highly motivated, customer-centric, and would like to be highly rewarded for your work, this could be for you! **Real estate/estate agent experience is essential!** Our concept is simple: One agent. One solution. At NEXA we believe Sales...


  • Portsmouth, United Kingdom Condor Ferries Full time

    We have an exciting opportunity for Passenger Services Agents to join our Operations department at Condor Ferries in Portsmouth on a Permanent basis. This role forms part of fantastic team of which you will be a key member by being the voice of our brands, exceeding customer expectations always, to enhance the reservation and travel experience. **The...

  • Outbound Call Agent

    5 months ago


    Portsmouth, United Kingdom Needle in a Haystack Ltd Full time

    Permanent, Full-Time, Day Shift Number of openings: 1 Hybrid Working **The Package - What you could earn**: - Basic salary up to £25,000 depending on experience - Commission scheme - Mon to Thurs 9 - 5.30 and Friday 9 - 5 **Outbound Call Agent - Main Duties and Responsibilities**: - Be at the forefront of the company’s client services department. -...