Contact Centre Agents

5 days ago


Portsmouth, United Kingdom Workshop Recruitment Full time

**Contact Centre Agents**

**Portsmouth**

**£19.5K plus benefits**

We are currently recruiting Customer Service Advisors to join a team in Portsmouth. You will work with a fantastic team in a fun and safe environment, supporting customers with various bookings. The company offers a first-class working conditions and excellentbenefits.

**Customer Service Duties**
- Handling enquiries over the phone and proactively seeking to resolve and support the needs of every customer
- Calling new customers to remind them of their account benefits
- Liaising with event ticket providers to ensure the best outcome for customers
- Supporting with various bookings for our customers - these include theatre, cinema, concerts, operas, festivals and sporting events

**Working Hours**

Full-time hours - 37.5 hours per week, 5 x 7.5-hour shifts between Monday and Sunday from 8am to 10pm (working alternate weekends). You will work on a 3-week rota pattern of earlies for a week (8-4 or 9-5), mids for a week (10-6 or 11-7) and lates for week(12-8, 1-9, 2-10)

**Skills and Knowledge**
- Excellent verbal and written communication skills
- Experience in a customer focussed role ideally within a call centre environment
- Experience of handling complaints and managing customer expectations
- A great team player with strong PC skills

**Benefits**
- Competitive salary of circa £19,500 per annum
- Full and extensive training and support
- Subsidised Gym Membership
- 25 days holiday PLUS Bank Holidays
- Free hot & cold drinks and outdoor areas for your breaks
- Close to public transport links and local amenities
- Up to 10% Company pension Scheme
- Discounts & offers
- Regular Health & Wellbeing initiatives and wellbeing services
- Free onsite parking
- Reward and recognition scheme
- A great working environment


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