![Channel Partners Limited](https://media.trabajo.org/img/noimg.jpg)
Customer Representative
2 weeks ago
We are seeking a Customer Representative to join our team. As a Customer Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a vital role within our organization, as you will be the first point of contact for our customers.
**Responsibilities**:
- Analyze customer inquiries and provide accurate and timely responses
- Communicate effectively with customers via various face to face channels
- Assist customers with product information, order status, and issue resolution
- Perform data entry tasks to update customer records and maintain accurate information
- Demonstrate excellent phone etiquette and professionalism in all customer interactions
- Identify opportunities for upselling and cross-selling products or services
- Collaborate with other team members to ensure a seamless customer experience
**Qualifications**:
- Strong analytical skills to understand customer needs and provide appropriate solutions
- Excellent verbal and written communication skills in English
- Proficient in data entry and navigating computer systems
- Knowledge of phone etiquette and customer service best practices
- Experience in upselling or cross-selling is a plus
**Job Types**: Full-time, Permanent
Pay: From £25,598.50 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Liverpool: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 28/05/2024
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