Customer Representative

2 weeks ago


Liverpool, United Kingdom Channel Partners Limited Full time

We are seeking a Customer Representative to join our team. As a Customer Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a vital role within our organization, as you will be the first point of contact for our customers.

**Responsibilities**:

- Analyze customer inquiries and provide accurate and timely responses
- Communicate effectively with customers via various face to face channels
- Assist customers with product information, order status, and issue resolution
- Perform data entry tasks to update customer records and maintain accurate information
- Demonstrate excellent phone etiquette and professionalism in all customer interactions
- Identify opportunities for upselling and cross-selling products or services
- Collaborate with other team members to ensure a seamless customer experience

**Qualifications**:

- Strong analytical skills to understand customer needs and provide appropriate solutions
- Excellent verbal and written communication skills in English
- Proficient in data entry and navigating computer systems
- Knowledge of phone etiquette and customer service best practices
- Experience in upselling or cross-selling is a plus

**Job Types**: Full-time, Permanent

Pay: From £25,598.50 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Liverpool: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 28/05/2024



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