Customer Services Executive
5 months ago
This is a key role in the business that will focus on the smooth running of service operations across all brands in the Group.
Our goal is to provide high-quality services to both our commercial and residential clients, ensuring their safety and a pest-free environment.
Combining administrative and financial responsibilities, you will support strategic relationships with our field technicians (franchisees) and key clients.
Specific jobs covered by the team:
- Allocating jobs to technicians quickly and efficiently.
- Following up on the status and progress of orders to ensure timely completion on the Group’s bespoke job management tool (Ops System) as well as proactively communicating with franchisees and customers about any potential delays or issues that may arise.
- Supporting in the production of quotes and proposals for key clients and follow up.
- Overseeing the timely delivery of contractual visits for national accounts.
- Ensuring that all jobs are invoiced accurately and in a timely manner.
- Establishing and maintaining strong rapport with our franchisees and following up their requests for support.
- Checking in on our franchisees to make sure all is OK.
- Monitoring the Ops System for non-compliance or suspicious activity by franchisees.
- Training new franchisees on our systems and processes.
- Supporting the Finance Manager during busy periods.
- Contributing to the improvement of the Ops System by developing processes and procedures for the business.
- Identifying new business opportunities in line with the company's strategies.
We are looking for someone who relishes a challenge and likes to be busy. You’ll have bags of support, but you will also learn as you go in a fast-paced environment. If you excel at striking a balance between managing reactive tasks and driving proactive initiatives, we’d love to hear from you. We are a small team and want to find someone that will work well in a team and understand the dynamic of working in a small team. No job or task is too big or small and you get a sense of achievement from completing a task (again no matter how small). Fundamentally, we’re looking for someone with a great attitude who is keen to learn and develop with our business.
**Salary**: £25,000.00-£35,000.00 per year
**Benefits**:
- Company events
- Company pension
- Gym membership
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Henley-On-Thames: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 3 years (required)
Work Location: In person
Reference ID: The Forces Group Customer Services Executive, Henley
-
Customer Success Executive
5 months ago
Henley on Thames, United Kingdom Fidelity Group Communications Full time**Job Title**: Customer Success Executive **Location**:Henley on Thames - Office Based **Salary**: Basic Up To £27,000 | OTE Up To £39,000 **Role and Responsibilities** The primary role of the Customer Success Executive is to educate and train our customers on their solutions that they have in place with us. This would encompass the development of new...
-
Customer Service Associate
4 weeks ago
Henley on Thames, Oxfordshire, United Kingdom Nationwide Building Society Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Representative to join our team at Nationwide Building Society. As a Customer Representative, you will be the first point of contact for our customers, providing exceptional service and support across all our channels.Key Responsibilities:Provide first-class service to our customers,...
-
Customer Service Representative
5 months ago
Henley on Thames, United Kingdom BBO Recruitment Ltd Full time**Job Title**: - Customer Service Representative **Location**: - Henley-on-Thames, Oxfordshire **Salary**: - £24,000-£28,000p.a. (depending on experience) **Hours** - Monday to Friday, 8am to 4pm (Term time only, school holidays off) We are proud to be working with this business based in Henley-on-Thames, who due to expansion are looking for a...
-
Customer Service
5 months ago
Ross-on-Wye, United Kingdom Clean Linen Services Full time**Customer Service & Admin Executive - Part-Time** **Ross-on-Wye** **£17,250 per annum, plus **Employee Assistance Programme, Pension Scheme, Recommend a Friend Bonus Scheme, Life Assurance and opportunities for training and development.** We have a great opportunity to join our friendly admin team at the Ross-on-Wye site. The role will include: -...
-
Executive Chef for Schools
16 hours ago
Henley on Thames, Oxfordshire, United Kingdom Aspens Services Full timeAbout Us:Aspens Services Ltd is a leading contract catering company specializing in school food. Our success stems from combining our understanding of the education sector with our knowledge of culinary trends, allowing us to inspire creativity and excitement in our kitchens.We pride ourselves on providing excellent care and services to both clients and...
-
Customer Service Advisor
5 months ago
Henley on Thames, United Kingdom GLL Full timeGLL is looking for a Customer Service Advisor at Henley Leisure Centre. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK. As Customer Service Advisor, you'll enjoy making a difference to every person who walks through our centres,...
-
Customer Service Advisor
6 months ago
Henley on Thames, United Kingdom GLL Full timeGLL is looking for a Customer Service Advisor at Henley Leisure Centre. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK. As Customer Service Advisor, you'll enjoy making a difference to every person who walks through our centres,...
-
Customer Service Advisor
5 months ago
Henley on Thames, United Kingdom BBO recruitment Full timeOne of our clients based in Henley-on-Thames is looking for someone to join their Customer Service team. In this position you will be required to deliver the highest standard to clients. **Responsibilities** - Dealing with telephone enquiries professionally, quickly, and efficiently. - Logging all tasks via the internal system. - Sourcing and arranging...
-
Customer Service Executive
5 months ago
Staines-upon-Thames, United Kingdom Uxbridge Employment Agency Full time**Customer Service Executive** **(hybrid working pattern, 3 days office based, 2 days home based)** **Staines upon Thames** **Salary: £30,000 - £35,000** We are seeking a motivated, experienced and customer-focused individual to join our international client, within their friendly and skilled Customer Service team. If you thrive on supporting...
-
Customer Service Ambassador
1 week ago
Henley on Thames, Oxfordshire, United Kingdom Hallmark Care Homes Full timeWelcome to Hallmark Luxury Care Homes, where we cherish every moment and provide exceptional care that empowers residents to live each day to the fullest.We celebrate the privilege of aging with open arms, embracing it as a vital part of life. Our family-run provider nurtures relationships, ensuring our care revolves around family values.As a Customer...
-
Executive Assistant
2 weeks ago
Henley-on-Thames, United Kingdom Oriel Partners Limited Full timeWe have an incredible opportunity for an experienced Executive Assistant to join a lovely tight-knit team supporting two UHNW Principals across all aspects of their business and personal lives. This is an exciting role for an Executive Assistant who enjoys being a true right-hand to their principals, is a logical and operational mastermind, with great energy...
-
Customer Services Consultant
5 months ago
Henley on Thames, United Kingdom HSBC Full time-Job description What you'll do As customer habits change and become more digital focused, our Branch Network is at the heart of our local markets acting as a community hub supporting and educating our customers to Bank with us using their channel of choice. The role of a Customer Service Consultant known internally within HSBC as a Universal Banker (UB)...
-
Part-time Customer Service Administrator
6 months ago
Henley on Thames, United Kingdom KoolZone Limited Full timeWe are a small technology company in South Oxfordshire / Reading, Berks area, doing pretty well, certainly punching above our weight, but with huge upside potential. We are at an inflexion point, now moving to scale-up. We already service 250+ customers in 22 countries across many sectors including Healthcare, Bio-tech, Pharma, Food Retail & Manufacturing,...
-
Customer Service Executive
4 weeks ago
Kingston upon Thames, United Kingdom Charityjob Full timeJob Title: Customer Service Executive Reporting to: Customer Service Manager Salary: £25,500 + generous non-contributory pension, 25 days annual leave (excluding bank holidays) Hours: 9am to 5.30pm reducing to 9am to 5pm during August & December We offer working from home 3 days per week, with 2 days in the office minimum per week Flexible working hours...
-
Customer Service Logistics
5 months ago
Henley on Thames, United Kingdom Wacpack Logistics Ltd Full time**Bookings and Logistics Administrator** **Type of Employment**:Full time (Permanent contract) **Wacnet Ltd **have been in shipping logistics for over 20 years offering our clients new and unique approaches to their brand awareness and logistic solutions. **The main purpose of the job** Joining our organisation, you will play a vital role in supporting...
-
Senior Events and Operations Executive
5 months ago
Henley on Thames, United Kingdom Bucks and Berks Recruitment Full time**JOB SUMMARY**: - Full Time, Permanent- Hybrid- Henley-On-Thames, Oxfordshire- Salary: £30000 - £32000 per annum + £3600 tax free bonus- REF: 4789We are recruiting for a fantastic position, working for a dynamic and fast growing Training and Consulting firm based in Henley on Thames. The Senior Events and Operations Executive will be responsible for...
-
Customer Service Support Professional
3 weeks ago
Henley on Thames, Oxfordshire, United Kingdom McCarthy and Stone Full timeAbout the RoleWe are seeking a highly organised and service-focused Administrator to join our team at Albert Court development in Henley on Thames. As a key member of our support team, you will play a vital role in enriching the lives of our homeowners.Key ResponsibilitiesWelcoming visitors to the Estate office and providing exceptional service to...
-
Executive Chef
4 weeks ago
Henley on Thames, Oxfordshire, United Kingdom Retirement Villages Group Full timeJob Title: Executive ChefJob Summary: We are seeking an experienced Executive Chef to join our team at Thamesfield Retirement Village. As a key member of our culinary team, you will be responsible for managing the kitchen, planning and creating menus, and ensuring the highest standards of food safety and quality.Main Responsibilities:Manage the culinary team...
-
Customer Service Retail Assistant
5 months ago
Henley on Thames, United Kingdom Talentsure Recruitment Full time**Garden Centre Retail Assistant** **Location: Henley-On-Thames, RG9 3AG** **Salary: Minimum £11.50 per hour** **Hours: Full Time/Part-Time, weekend working required** Our client, a highly reputable family run garden centre, is looking for a passionate and hardworking individual to join their friendly team. After another exceptionally busy year they are...
-
Customer Service Executive
5 months ago
Southend-on-Sea, United Kingdom One to One Personnel Full time**The Role: Client Services Account Executive £25,000 - £30,000 Southend Based.** **Are you looking for an employer who values the work that you do, and one who will invest time in your long-term development? If so, please read on** **We are looking for a confident communicator with a Customer Service background in Print or Marketing to join a...