Funeral Service Operative

3 weeks ago

London, United Kingdom Dignity PLC Full time

**Funeral Service Operative**
**Full-time, permanent**
**J H Kenyon® North West London Administration Centre, Freston Road**
**£26,364.00 per annum + on-call ancillary payments**
**39 hours per week + on-call**
Accruing 22 - 25 days holiday + bank holidays | Sick pay eligibility after 12-month qualifying period | Life Assurance 2 x salary
At Dignity, we are proud to work in a unique industry. We succeed by helping people through difficult times with compassion, respect, openness, and care.
We offer a range of challenging and rewarding roles for caring individuals across the funeral profession and we continually invest in our staff, premises, and vehicles so that we can ensure clients and their loved ones receive the highest standard of care.Every day, we want to exceed our customers’ expectations, and we aim to do this by persistently delivering excellent client service through the continued dedication of our people.
J H Kenyon®, serving families from our funeral homes in North West London. We understand that life with those you love is deeply personal, so it is a privilege to honour the final wishes of families as they say farewell to their loved ones. Our community isvery special to us, and we are proud to have such close ties with many places of worship, ministers and local businesses in North West London.
We are looking for a dedicated, professional, and empathetic individual to join our committed and collaborative team as a Funeral Service Operative. This role would suit those that can offer flexibility with their hours and lives within the local area.
Our values: Professional, Compassion, Respect & Knowledge form the basis of all our interactions and recognising this, you will be giving back to families in a critical time, whilst ensuring that their loved ones are treated with the utmost respect and dignity.
Alongside a highly collaborative, supportive team, we will give you the room to stretch and develop within the industry. With both training and learning opportunities, our dedicated Learning and Development team and management team will ensure that you aredelivered full training to confidently perform this role and will also promote your progression. Alongside this, Dignity Plc really believes in our people, so you will also have access to a wide range of Mental and Financial Well-being tools, access to financialsupport, and a broad range of benefits
**What Will I Be Doing as a Funeral Service Operative?**
As a Funeral Service Operative, you will be at the very heart and focal point of our business, persistently delivering consistently high levels of client services to the deceased and their families.
Some of our posts will require you to assist our on-call rota at night and on the weekend, though this will be fully discussed with you throughout the recruitment process.
Other duties will include:

- Preparing and ensuring the cleanliness of vehicles
- Aid with bringing the deceased into our care
- Being part of the funeral service by bearing the coffin and driving company vehicles
- Assisting the Funeral Director with pre-funeral checks including route planning and address checking.

**What Do I Need?**
- A full UK driving licence
- Good level of physical fitness, as this role will involve heavy lifting duties
- The necessary documentation for a basic DBS, reference & driving licence check.
- Pride in your appearance, ensuring you are always professional
- A caring and empathetic nature
- The determination to deliver excellent client services

Advantageous:

- Previous experience in the industry, though this is not required, as full training will be provided.

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**Equality, Diversity and Inclusion Statement**
Our Vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences.
We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and take decisive, informed and bold action to promote inclusion and belonging.
REF-202 385

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