Account Invoicing and Warranty Claims Administrator

3 weeks ago

Lincoln, United Kingdom S&P Garages Ltd Full time

S&P Garages is currently recruiting for an Invoice and Claims Administrator to join our Mercedes-Benz Truck & Van Lincoln dealership.

We pride ourselves on the customer service that our team can provide. Our customers are among some of the biggest names in the UK, we are absolutely devoted to aiding these companies to deliver their day-to-day operations that make them the business they are; whether that be moving goods, people, even ensuring the safety of the public through carrying out warranty claims for the Police and Ambulance services.

Because we are a franchised Mercedes-Benz Dealership, this enables us to carry out and submit warranty claims directly to the manufacturer.

This also means that you will have access to very high-quality training provided directly from Mercedes-Benz. You can access the full range of incredible training opportunities available with the brand to further your own knowledge and develop yourself and your career.

You will need to be able to display exceptional administration skills and have the drive to achieve the company’s objectives. You will carry out administrative tasks including invoicing warranty, R&M and account work. Importantly, as mentioned previously.

Previous motor trade experience is essential.

**Hours of work are**:
To be discussed at interview

**The duties will include the following**:

- To receive all job cards with warranty/R&M items and input all claims into Mercedes-Benz, transmit to Mercedes-Benz and ensure that all claims are transmitted correctly and successfully.
- Check any claims rejected and resubmit errors, or in conjunction with manager investigate why rejected.
- Post Claims into accounts and re-invoice, resubmit and credit when required.
- Return documentation for rejected warranty/R&M items for re-costing by service administrator.
- Participate in warranty/R&M audits as required.
- To record any job pack errors in the form of a corrector sheet.
- To check vehicle history for repeat repairs or ascertain if warranty claim.
- Answer telephones as required.
- To carry out general service administration tasks, including filing as required.
- To work safely and efficiently within the Company’s Health & Safety Policy.
- To keep the working area of the post holder tidy.
- To ensure that you carry out all your work legally.
- To comply with the Company risk assessment strategies.
- To carry out all duties in an efficient and courteous manner and ensure all queries are dealt with promptly.
- To attend company/Mercedes-Benz meetings and training courses as and when appropriate.
- To adhere to company/Mercedes-Benz methods of work.
- To ensure that all paperwork associated with the department is completed correctly and passed to the correct department on time.
- To adhere to time schedules and all targets where appropriate.
- Achieving daily sold hours targets.
- Detail-focused: you are meticulous and thorough in your approach with great attention to detail and accuracy. You ensure compliance with company and Mercedes-Benz policies and procedures.
- Organised: you have excellent time management skills and the ability to prioritise your daily

workload to ensure all time-sensitive deadlines are met.
- Resilient: you are a consistent performer who can work under pressure.
- Team player: you work well in a team and ensure frequent communication and engagement with others.

**Position Benefits**
- Bonus scheme
- Pension Scheme
- Personal development, career progression and opportunities and manufacturers training.
- Friendly & professional working team

**Job Types**: Permanent, Full-time

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking

Schedule:

- Day shift

Supplemental pay types:

- Bonus scheme

Work Location: In person

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