Metering Technical Advisors
7 months ago
**About the Role**
**Base Location**: Cardiff or Reading - this is a hybrid role working a minimum of two days a week from the office at the advertised location
**Salary**: £26,609 - £30,472 + a range of other benefits to support your family, finances and wellbeing.
**Working Pattern**: Permanent | Full Time | Flexible First options available
**What is the Role?**
Working as a Technical Advisor within our Metering team you will be responsible for resolving complex billing and metering queries. You will consult with our service providers regularly to provide weekly reports to our customers. As part of your role, you will:
- You will be adaptive in your approach, proactively managing your customers and maintain high levels of service while meeting KPI’s and targets.
- Being a customer facing role, you’ll be great at establishing and nourishing positive working relationships with stakeholders both internal and external to the business.
**What do I need?**
To be considered for this role, we would love you to have:
- Previous experience of working within a Customer Service environment.
- Excellent problem solving ability.
- Excellent communication skills and willingness to learn.
**About our Business**
The race to net zero is intensifying for businesses of all sizes. Sustainable decisions made today can meet customers' changing needs for tomorrow and bring long-term success for businesses. Part of SSE plc, the UK and Ireland's largest renewable electricity generator, SSE Energy Solutions is different as all its renewable electricity is sourced from SSE's own UK wind and hydro assets.
In addition to providing gas and electricity to businesses across the UK, SSE Energy Solutions invests in, builds and connects localised flexible infrastructure to drive the long-term performance of energy assets. SSE Energy Solutions works with its customers to deliver financially robust plans to bring flexibility and diversity to their energy infrastructure - the low-carbon solutions they need to succeed in the race to net zero.
**What’s in it for you?**
An excellent package with 34 days holiday entitlement (including public holidays), enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.
**Next Steps**
EXTERNAL: Before commencing employment with SSE, you'll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check.
INTERNAL: As a courtesy, please let your current line manager know you are applying.
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