Gas Technical Advisor

1 month ago

Cardiff, United Kingdom Guidant Global Full time

Join SSE as a Gas Technical Advisor and be the expert our customers rely on for gas-related inquiries and technical support.
In this role, you'll handle complex issues, provide accurate information, and ensure customer safety and satisfaction.
We're looking for individuals with strong technical knowledge, excellent problem-solving skills, and a commitment to delivering high-quality service.
If you're ready to make a difference and be part of a dynamic team, apply now
What is the Role?
Working as a Technical Advisor within our Metering team you will be responsible for resolving complex billing and metering queries.
You will consult with our service providers regularly to provide weekly reports to our customers.
As part of your role, you will: - Ensure our customers receive the highest levels of service through the delivery of exceptional customer service both via email and telephone.
- You will be adaptive in your approach, proactively managing your customers and maintaining high levels of service while meeting KPI's and targets.
- Being a customer facing role, you'll be great at establishing and nourishing positive working relationships with stakeholders both internal and external to the business.
What do I need?
To be considered for this role, we would love you to have: - Previous experience of working within a Customer Service environment.
- Excellent problem-solving ability.
- Excellent communication skills and willingness to learn.
- Great knowledge of Microsoft Office applications including running reports and analysing Excel based data .
What happens now?
We understand you're eager to hear back.
We value your time and interest, and if your application is successful, you will be contacted directly by the team within a week.
We appreciate your patience and look forward to the possibility of welcoming you aboard Guidant Global (BH4SF) is acting as an Employment Business in relation to this vacancy.
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