IT Service Operations Support

2 weeks ago

London, United Kingdom Crown Prosecution Service Full time

**Details**:
**Reference number**:

- 265913**Salary**:

- £26,900- £26,900 - £28,850 (National) £28,200- £30,560+ £3150 RRA (London)**Job grade**:

- Executive Officer- B1**Contract type**:

- Permanent**Business area**:

- CPS - HQ Digital Information Directorate (DID)**Type of role**:

- Administration / Corporate Support
- Business Management and Improvement
- Digital
- Operational Delivery
- Project Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- National with possible/occasional travel to London, York and WakefieldAbout the job

**Job summary**:
Thank you for your interest in this exciting **IT Service Operations Support (Service Transition) **role within our Digital and Information Directorate.

The Crown Prosecution Service (CPS) sits at the heart of the criminal justice system, working with partners to help keep the public safe. We deal with criminal cases at every level - including burglary, terrorism, domestic abuse and multi-million pound fraud cases. We also work across borders to tackle cybercrime, human trafficking and drugs smuggling, and use our powers to confiscate the proceeds of crime at home and abroad.

We are constantly adapting to the changing crime landscape and to wider issues affecting the criminal justice system and the country as a whole. So, for example, our current priorities include helping us improve how we engage with victims, witnesses and defendants, and facilitating wider international collaboration, as well as recovering from the coronavirus (COVID-19) crisis.

As we look to 2025, we’re also focusing on our organisational digital capability in a broader sense. This will span all five aims within our CPS 2025 Strategy, boldly embracing innovation and new ways of working.

The world is changing at a fast pace and so is the CPS, therefore we are looking to expand our digital delivery capability recruiting Platform Engineers across our low code & automation platforms to helping us to achieve our 2025 ambitions, and ensure that the CPS continues to be supported by high-quality digital, data and technology expertise.

We would love to hear from forward-thinking, collaborative and proven experts who share our values and our passion for delivering justice to the public we serve.

**Job description**:
We currently have a role available within the Service Management team:
The role is to play an active part of the Service Transition team, working with projects across the Digital and Information Directorate, assuring that service design and transition activities are taking place, and that all required IT processes are approved prior to a new service going into Business As Usual.

The role will also look at ensuring the Service Management team is ready to receive a new project - that all workflows and processes within the CPS IT Service Management toolset are in place, and that all suppliers understand their roles and responsibilities to manage a new service.

The role will also assure that when incidents occur, whether operational, security or technical incidents, the existing service providers are ready to provide the right levels of service, at the right time, in order to keep services running effectively and support the wider Criminal Justice System.

Your role will be to ensure that internal and external ICT suppliers are ready and prepared to deliver a quality service, taking an active part in ensuring the reliability and resilience of the ICT service.

You will also be an active member of user forums and focus groups where you will engage in meaningful interactions to gain insight into the user experience and present recommendations for service improvements while understanding the wider team priorities.

You will have the opportunity to work and shape cross-Government forums on Service Transition, to help improve how IT projects are brought into live service across Government

**Person specification**:

- Validate project Service Transition Assurance submissions
- Ensure that projects are completing Transition activity, and provide Transition approval for projects
- Support the Lead Transition Manager(s) on larger digital projects to provide Transition assurance
- Attend and provide transition input into Project Board meetings
- Work with the cross-Government Service Transition forum, leading and supporting meetings
- Communicate regularly with project teams, suppliers and specialist stakeholders to ensure that Service Levels for new projects can be met, and that all required IT processes are developed and documented ready for live service.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Managing a Quality Service
- Communicating and Influencing
- Working Together
- Making Effective Decisions
- Managing a Quality Service
- Communicating and Influencing

**Benefits**:
**Join t

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