Extra Contractual Resource

2 weeks ago


Stevenage, United Kingdom East of England Ambulance Service Trust Full time

Fixed Term Contract / Secondment until 31st March 24

Based at Stevenage Ambulance Station

The role will require professional and effective communication with Integrated Care Board (ICB)/hospital staff/internal departments/external providers/patients, and relatives/carers, on a daily basis.

Checking accuracy of the transport booking, including mobilities, against resource and locality of clinics against inclusion lists, ascertaining whether the journey is within the contractual guidelines, identifying and organising ECR journeys.

Undertaking administrative duties within the team including data cleansing, checking, and passing ECR invoices for authorisation.

Monitoring and investigation of complex patient journeys

Liaising with internal and external departments.

Checking and authorisation of ECR Journey invoices

Maintain data cleansing on Cleric system

Checking correct mobilities against booked journeys

Contact with Patients and carers to confirm journey

Build and maintain good professional relationships with all stakeholders

We deliver the patient transport services in Cambridgeshire, Bedfordshire, Hertfordshire, North and West Essex.

**Our vision is underpinned by four goals**:

- Be an exceptional place to work, volunteer and learn
- Provide outstanding quality of care and performance
- Be excellent collaborators and innovators as system partners
- Be an environmentally and financially sustainable organisation

We will aim to make the Trust a place where all who work and access our services are free from all forms of discrimination and where the diversity of our staff patients, visitors and service-users is recognised as a key driver of our success and is openly valued and celebrated.

Extra Contractual Resource (ECR) Administrator.

Please see attached Job Description and Person Spec for full description and responsibilities of the role.



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