Higher Education Manager

2 weeks ago


Leicester, United Kingdom S Knights Recruitment Full time

**Salary £35,000 - £40,000**

**Location: Midlands**

S Knights Recruitment are a specialist Employability & Skills Recruitment Agency. We recruit for Colleges and Training Providers across the UK.

We are looking for someone who can make an impact on a dynamic, fast-moving company by joining the team as the Higher Education Manager. The Higher Education Manager will have oversight of the delivery of our programmes and the academic progress of students.More specific responsibilities of this role include:

- Deploying effective customer service systems to ensure that we are providing a world-class customer experience. Managing client complaints and using constructive feedback to drive further improvement.
- Managing relationships with our partner organisations; ensuring that they are completely satisfied with the tuition being offered, and passing on any feedback in a constructive way to our tutors.
- Oversight of the delivery of our programmes, ensuring that our key delivery KPIs are met.
- Monitoring client and tutor performance, as well as on student’s progress and utilization of hours. Ensure that curriculums are being implemented effectively and that lessons are high quality.
- Working closely with the rest of the tuition and curriculum teams to develop systems and strategies for improving the quality and scope of tuition.
- Utilizing and maintaining our online management and education systems;
- Ensuring communication, both internally and externally, is smooth and delivered timely;
**Benefits of the role**
- Chance to make an impact in a rapidly growing company, at an exciting stage in our development.
- Responsibility from day 1 - we get things done quickly without layers of bureaucracy.
- We operate a hybrid model of working, which currently involves 2 days in the office and 3 days working from home.
- Make a large-scale, tangible impact by helping thousands of students a year from diverse backgrounds win a place at their dream university.
- Dynamic, friendly team with a culture of openness and radical transparency.

**Qualifications**:

- Outstanding interpersonal skills as demonstrated by the ability to form professional relationships at all levels within the organisation and with appropriate external stakeholders, such as schools, parents and partners.
- Determined, self-driven, high energy. You are tenacious and stop at nothing to make sure students are receiving high-quality customer service. Highly responsive and persistent.
- Dedicated to working with demographics that have historically been underserved and under-resourced. Passionate about fair access to university education.



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