Rent Support Officer

2 months ago


Merthyr Tydfil, United Kingdom TristoneNash Full time

TristoneNash are pleased to be supporting Wales’ first fully tenant and employee mutual Housing Association to appoint a Rent Support Officer for a 6 month fixed-term contract, offering full time hours over a 4 day working week which also allows for hybrid working.

**Experience/ Attributes Required**:
You will be passionate about supporting and helping people and will have experience in housing management - rent arrears, tenancy/ residency issues as well as have an awareness of budgeting issues affecting vulnerable tenants.

You’ll have a wealth of experience of a customer focused approach to service delivery as well as have the ability to provide financial capacity training to clients. You’ll also need to have experience of pre-tenancy affordability risk assessments, knowledge of Universal Credit Claims and have supported clients affected by the spare room subsidy (bedroom tax) and other Welfare Reforms.

**Key Responsibilities**:

- Manage current rent accounts taking appropriate action to prevent and recover arrears.
- Arrange affordable repayment plans with residents in arrears, liaising with the Estate Management team, updating IT and other recording systems in order to enable agreements to be monitored.
- Compile concise file notes using Academy of all contact with resident, their representatives and/or statutory agencies, updating IT system with relevant information.
- Ensure that appropriate advice is given to tenants to enable the management of their rent accounts and to prevent rent arrears by ensuring that benefits and income are maximised. Understand tenant’s personal circumstances to be able to provide guidance on the payment options available.
- Identify cases for tenants where County Court proceedings need to be initiated. Prepare appropriate documentation and liaise with the Estate Management team. Administer court cases by updating IT system and sending appropriate letters to tenants. Attend Court Hearings to represent the Organisation as and when required.
- Prepare cases for eviction for required authorisation.
- Checking and reconciling new week’s rent debit balances and period end balances on rent accounting system at the beginning of each week.
- The processing of all rental income, rent account adjustments and ad-hoc property charge changes onto the housing management system.
- Reconciling wage deductions to rent account.
- Visit clients in their own homes, with the specific purpose of educating & assisting them to maintain their Universal Credit Claims online and ultimately providing clients with the skills to independently manage their account thereby safeguarding housing costs and rent payment.

TristoneNash are working as an employment agency on behalf of our client.

**Job Types**: Full-time, Fixed term contract
Contract length: 6 months

**Salary**: £25,215.00 per year

**Benefits**:

- Additional leave
- Wellness programme
- Work from home

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Merthyr Tydfil

Application deadline: 31/03/2023
Reference ID: HSO


  • Rent/ Income Officer

    2 months ago


    Merthyr Tydfil, United Kingdom TristoneNash Full time

    TristoneNash are pleased to be supporting a reputable Housing Association in South Wales to appoint a Money Advisor to provide advice and guidance to support tenants in sustaining their tenancies. This is initially a 2 month contract, with the possibility of extension, offering 37 hours per week and flexibility in how you work these hours/ manage your own...

  • Customer Service

    2 months ago


    Merthyr Tydfil, United Kingdom Merthyr Tydfil Housing Association (MTHA) Full time

    **Competitive Salary, plus contributory pension scheme, 25+ days annual leave, flexible working arrangements, healthcare cash back scheme, childcare vouchers** - **Would you like to be part of a vibrant and successful organisation? To feel part of a team that is making a real difference to the lives and communities of Merthyr Tydfil.**_ **The...


  • Merthyr Tydfil, United Kingdom TristoneNash Full time

    TristoneNash are pleased to be supporting a reputable Housing Provider to secure a Community Partner, offering a 37-hour contract over a 4 day working week. Initially, this is a 2 month contract, with the possibility of extension. As a Community Partner, you will be the single point of contact for tenants and residents in the area that you work in, liaising...


  • Merthyr Tydfil, United Kingdom TristoneNash Full time

    TristoneNash are pleased to be supporting a reputable Housing Provider to secure a Community Partner, offering a 37-hour contract over a 4 day working week. Initially, this is a 2 month contract, with the possibility of extension. As a Community Partner, you will be the single point of contact for tenants and residents in the area that you work in, liaising...

  • Sales Support Officer

    2 months ago


    Merthyr Tydfil, United Kingdom Hawk 3 Talent Solutions Full time

    **Job: Sales Support Officer** **Hours: Mon to Fri (8.30 - 4.30/9 - 5)** **Location: - Merthyr Tydfil** **Salary: - Negotiable depending on experience** **Job Overview Responsible for supporting the commercial department and the sales managers in day to day activities, including but not limited to; sales reports, sample organisation, forecasting,...

  • Sales Support Officer

    2 months ago


    Merthyr Tydfil, United Kingdom Hawk 3 Talent Solutions Full time

    **Job: Sales Support Officer** **Hours: Mon to Fri (8.30 - 4.30/9 - 5)** **Location: Merthyr Tydfil** **Salary: Negotiable depending on experience** **Job Overview** Responsible for supporting the commercial department and the sales managers in day to day activities, including but not limited to; sales reports, sample organisation, forecasting, sales...


  • Merthyr Tydfil, United Kingdom Pobl Group Full time

    We are recruiting a Full-time, permanent Scheme Support Officer to join our Supported housing service in Merthyr Tydfil. This service provides emergency accommodation to those who are experiencing homelessness. **What is great about this role?** Garth Villas is a 10-bed supported accommodation service for individuals who are homeless. The service gives...


  • Merthyr Tydfil, United Kingdom Cwm Taf Morgannwg University Health Board Full time

    The Clinical Engineering Department at the Prince Charles Hospital, Merthyr Tydfil currently has a vacancy for an Administration Support Officer to provide clerical support to technical staff running the service. The department delivers medical equipment management services across the health board, which involves the service, repair, acceptance testing and...


  • Merthyr Tydfil, United Kingdom BARDWOOD SUPPORT SERVICES LIMITED Full time

    As an Area Security officer, you will be responsible for protecting both staff and visitors on the premises, as well as providing a helpful and friendly approach to all situations. You will need to be vigilant in your duties, whilst ensuring any securityrelated concerns are deescalated in a controlled and safe manor. Every day is different, and so you will...


  • Merthyr Tydfil, United Kingdom Pobl Group Full time

    **Reference**:508009 - ** Work Type**:Full time - ** Locations**:Merthyr Tydfil - ** Division**:Customer & Community (Support) - ** Categories**:General: Support - ** Applications Closing Date**:8 Dec 2023 - ** Salary**:£21,260.20 **Summary**: Pobl are recruiting to a brand-new supported accommodation scheme which will based at Marsh House in Merthyr...


  • Merthyr Tydfil, United Kingdom Merthyr Tydfil Housing Association (MTHA) Full time

    **Fixed Term Contract - Currently funded until 31st March 2024** **Full-time: 35 hours** **Competitive Salary (£24,608), plus contributory pension scheme, 25+ days annual leave, flexible working arrangements, healthcare cash back scheme, childcare vouchers, discounted gym membership** - **Would you like to be part of a vibrant and successful organisation?...


  • Merthyr Tydfil, United Kingdom BARDWOOD SUPPORT SERVICES LIMITED Full time

    As an Area Security officer, you will be responsible for protecting both staff and visitors on the premises, as well as providing a helpful and friendly approach to all situations. You will need to be vigilant in your duties, whilst ensuring any securityrelated concerns are deescalated in a controlled and safe manor. Every day is different, and so you will...


  • Merthyr Tydfil, United Kingdom Martin & Co Full time

    **Do you have a passion for property?** We are looking for a talented and driven individual to come onboard and join our multi award - winning Lettings team. Martin & Co is known locally for being a market leader, and with over 300 branches nationally, one of the UK’s leading Estate and Lettings Agents. These are exciting times, with ambitious expansion...


  • Merthyr Tydfil, United Kingdom Cwm Taf Morgannwg University Health Board Full time

    The Clinical Engineering Bed Service at Prince Charles Hospital,currently has a vacancy for an Administration Support Officer to provide clerical support to technical staff running the service on a UHB wide basis. The department delivers medical equipment management services across the health board. A sub -division provides bed and associated equipment...


  • Merthyr Tydfil, United Kingdom H & R Lettings Full time

    We are seeking a detail-oriented and organized Property Management Assistant to join our team. As a Property Management Assistant, you will provide administrative support to the property management team and assist with various tasks related to property operations. '''Responsibilities''' - Assist with tenant communication and inquiries, providing excellent...


  • Merthyr Tydfil, United Kingdom Cwm Taf Morgannwg University Health Board Full time

    The Clinical Engineering Bed Service at Prince Charles Hospital, currently has a vacancy for an Administration Support Officer to provide clerical support to technical staff running the service on a UHB wide basis. The department delivers medical equipment management services across the health board. A sub -division provides bed and associated equipment...


  • Merthyr Tydfil, United Kingdom Merthyr Tydfil County Borough Council Full time

    **Job**:SPF Decarbonisation Business Support Officer / Swyddog Cymorth Datgarboneiddio a Busnes**: **Job Ref**:RE-1379**: **Salary**:£30,151.00 - To: £32,020.00**: **Job Scale**:Grade 6 / Gradd 6**: **Job Hours**:37 Hours / 37 Hwrs**: **Location**:.**: **Speciality**: Location : Orbit Business Centre/Home - Agile Working / Canolfan Busnes Orbit/Gartref -...


  • Merthyr Tydfil, United Kingdom Merthyr Tydfil County Borough Council Full time

    **Job**:Private Sector Leasing Scheme Assistant / Cynorthwyydd Cynllun Lesio Sector Breifat**: **Job Ref**:RE-1374**: **Salary**:£22,369.00 - To: £24,496.00**: **Job Scale**:Grade 3 / Gradd 3**: **Job Hours**:37 Hours / 37 Hwrs**: **Location**:Civic Centre & agile working / Y Ganolfan Ddinesig a gweithio hyblyg**: **Speciality**: Cyfnod penodol - cytundeb...


  • Merthyr Tydfil, United Kingdom University of South Wales Full time

    Job description The College Merthyr Tydfil College is looking to recruit a member of staff within their busy Computer Services department. The department provides end-user, desktop, network, and server support. The post holder will be working as part of a 3-person Desktop Support team providing first line end-user hardware and software support to staff and...


  • Merthyr Tydfil, United Kingdom Cwm Taf Morgannwg University Health Board Full time

    An exciting opportunity has arisen for an enthusiastic, flexible and self-motivated person with experience of leading staff working within a busy administrative environment to provide administrative and project support in the delivery of Weight Management and Diabetes Services across Cwm Taf Morgannwg University Health Board. The post holder will bejoining...