Receptionist

3 months ago


Ely, United Kingdom Poets House Hotel Full time

**Main Job Duties and Responsibilities**
- welcome and greet guests
- answer and direct incoming calls
- inform guests of hotel rates and services
- make and confirm reservations for guests
- ensure proper room allocation
- register and check guests in
- confirm relevant guest information
- verify guest's payment method
- verify and imprint credit cards for authorization
- issue room keys and direct guests to their rooms
- maintain clear and accurate records of guest room bookings
- compute all guest billings, accurately post charges to guest rooms and house accounts
- receive and transmit messages for guests
- retrieve mail, packages and documents such as faxes for guests
- listen and respond to guest queries and requests both in-person and by phone
- provide accurate information about local attractions and services
- liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
- take restaurant bookings
- manage conference room bookings and scheduling
- close guest accounts and check guests out
- review accounts and charges with guests during the check-out process
- process accurate payment of guest accounts
- inform housekeeping when rooms have been vacated and are ready for cleaning
- monitor visitors to the hotel
- enforce rules and policies of the hotel
- maintain a neat and orderly front desk and reception area

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Referral programme

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Weekend availability

Supplemental pay types:

- Tips

Ability to commute/relocate:

- Ely, CB7 4EY: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Reception: 1 year (required)

Work Location: In person


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